Forgotten unlock code/froze​n keyboard

i have forgotten the unlock code for my BB curve 8530. It was freezing up and after hard restart would only go to device locked screen and allow me to switch betwe3en the choices but then would not go to screen i chose. Have downloaded the desktop software and been prompted for the unlock code. Should i have some confirmation code documentation that may have been sent to me, because i cant seem to find any. I bought the phone used and cant remember if i had to have the code to activate it or not. Can somebody please help me out on this, this phone now belongs to my teenage daughter and we all know what a teenager w/o a working phone is like to be around!!!!  NOT PLEASANT!!!!  lol

Hey sidetrack68,
Welcome to the BlackBerry Support Community Forums.
If the BlackBerry smartphone password is numeric and the Alt key is not pressed when typing the password, the password entered is alphabetical, not numeric.  So for example if the password is 123 and you did not hold down ALT then the password is QWE.
The device password can not be reset, you'll need to enter the password incorrect 10 times to wipe the device, all data well be lost.
I hope this helps.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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