Form Captcha Issues - Error message when not filled vs. traditional "Please fill in the following:"

Just discovered an issue regarding a form using a CAPTCHA.
When I formerly submitted other forms on sites with CAPTCHA's in the forms I created, when one did not fill out the form, a pop-up window would appear allerting the customer to "Fill in the form field" that were required, including an allert to "Enter Word Verification in box below."
I have created a new form for a new site and seem to be encountering a different issue. When the form is not filled out and the user clicks "Submit" a new page loads with a red error message saying: "ERROR: An error occurred. Image verification failed. If you believe this is incorrect, please contact your system administrator or go back and re-submit the form."
How can I correct this to simply have the same required field pop-up window appear like was happening with former developed forms?? Not sure why this form is doing this when all prior forms with CAPTHCA included were just fine. Haven't done anything different to the form that I hadn't to others in the past....Please Help!! Thanks.

Thank you for posting.
Please provide us the page URL where you have placed the form and we'll further investigate this issue. You can also contact support directly by creating a ticket or via chat.
Thanks,
Aishvarya Raj Rastogi

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Hi,
I understand how frustrated you are when facing such an issue, maybe I can provide some suggestions on the problem.
Based on the description, you should be using an IMAP account setup in Outlook. As for the error message, usually it's caused by a corrupted message on the Server. I suggest you logon the Webmail site, check if sending/receiving emails works well.
If you find any unusual emails that cannot be read or sent, try deleting them to try again.
I also suggest you create a new profile to setup the IMAP account:
http://support.microsoft.com/kb/829918/en-us
Contact your Email Service Provider to get the correct and latest account settings, since you have been using Outlook for years, some settings may have been changed while you haven't been informed.
For the steps to setup an account in Outlook 2010, please refer to:
http://office.microsoft.com/en-001/outlook-help/add-or-remove-an-email-account-HA010354414.aspx
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Form Captcha Issues - Error message when not filled vs. traditional "Please fill in the following:"

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