Form class for service notification

Hi All,
I am unable to find form class (In transaction EFCS) for service notification for shop papers printing. Can anyone help me in finding form class for this.
Thanks in advance.
Vijay

Tcode OIDA (I had to type /NOIDA
IMG>Plant Maintenance and Customer Service>Maint and Serv Processing>Maint and Serv Notifications>Notification Procesing>Notification Print Control

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How to create a sub head(code) in a catalog- for service notification

Hi everyone,
How to create a sub head(code) in a catalog- for service notification?
Please guide with your valuable comments.
Please guide its very urgent.
Thanks and Regards
Edited by: MPVash Vash on Oct 24, 2008 8:14 AM
Edited by: MPVash Vash on Oct 30, 2008 7:38 AM

Hi,
Go to T-code QS41, give the catalog and code group and enter.
U can click on the code after selecting the code group and create new codes.
In SPRO u should see which type of catalog is assigned to the notification type. This u can see in the overview of the notification type by selecting the notification type in SPRO.
Regards
Haricharan

Object type for service notification?

Hi guys,
In workflow what is the object type to create service notification (IW51). How can I find it?
thanks in advance.
Regards

The object type for service notifications is BUS2080. You can find it via transaction SWO1 - use the search help on the Object/Interface field. You can also use the Business object repository (Browser) button on SWO1.

BAPI for Service Notification Creation (with address)

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Could any one help and let me know if there is a BAPI which helps to create a Service Notification and has the capability to update the address fields in that Service Notification. I am aware of the BAPI "BAPI_SERVNOT_CREATE" but it does not have the capability to update the address fields (like name1, name2, street, city, region, email address etc). Thanks in advance.
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Sid

Ravi ,
Thanks for your passing me the bapi , when i use it the program goes to dump , its regarding the category , what has to be passed to the category ,
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I am new to CRM Mobile, although I have worked in CRM for couple of years now.
In our project there is requirement to print forms (attached to Service Order) from Laptop whenever company representative meets customer. For this CRM Mobile is being used.
Now related to this I have few questions:
1) Form Creation: In CRM online system we can create form in SMARTFORMS. Do we use the same tool for form creation? Where is it created and how is it downloaded to Laptops ? (I believe to a transaction type we assign action profile which calls this form. This is brought into system using normal synchronization)
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Hi,
the kind of Mobile applications we are talking about here is only running on laptops or tablet PCs, not on handhelds. So normally the users have an additional portable printer with them when being in the field.
Another thing: For the document generation there are two possibilities, MS word or crystal reports. Both have advantages and disadvantages which need to be analysed for the project.
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Wolfhard

How to set upper and lower limit for service notification in SPRO

Hello everyone,
Good morning....!!
I am new to SAP PM and to SCN as well.
I have a question on Service notification user status.
I have notification profile configured in SAP as below:
Status no      Status          Short text              Lower limit          Upper limit
5                  REGD          Registered                1                          70
10                PCKS            Pack sent                  1                          70
20                APRC            Application received 1                        70
etc..
I want the statusesto be set as navigation should only allow to go back one by one...like from APRC -->PCKS not to REGD.From PCKS -->REGD etc..not vice versa.
Can enayone explain me to how to set lower and upper limits for these according ot the above requirement.
for more details please check my attachment.
Thanks in advance..!!
Regards,
Sudha.

Once you change the status to previous status, just save the order. Then again open the order & try to change the user status.
Just I made replica of your profile. I could able to change (even without saving the order).

Cannot load required classes for service SLD Data supplier

Hello Experts,
I am trying to use the SLD Data supplier service from visual administartor for registering my DEV EP 7.0 engine in central SLD.When am trying to access that particular service from visual admin,it is throwing an error saying that:"Cannot load required classes for SLD Data Supplier service and please refer the not for resolution Note No:1017526.
My NW EP 7.0 is at SP17 level and as per the above note all settings are fine and the relevant application is also started well.
Please suggest us for any possible solution.
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> You can also try the following: Move sldserv.jar from
> /usr/sap/<SID>/<InstID>/j2ee/cluster/server0/bin/services/sld/
> to
> /usr/sap/<SID>/<InstID>/j2ee/admin/lib/
Hi Desiree,
Thanks, worked for me too.
Only in my case, when I moved the file, the sld data provider service did not start at all after reboot of the instance.
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Valuation class for service master

Hi Guys,
I am trying for automatic G/L account determination for Service PO's. My issue i have to enter g/l code for each line item in the PO. I am not sure how the g/l account determination based on valuation class works for Service PO's
I have assigned the account category reference to the service category and to the valuation class 3200 i have assigned a g/l account for the key FRL.
Please let me know what I am missing?
Thanks and regards,
Siddharth M

Hi Sidmi
The account assignment settings made for materials consumption will work for services also .
You do not need FRL for services (it's for sub-contracting)
Account category reference decides which all valuation classes can be used for a service category. It does not determine valuation class in a transaction (it's only checks with this setting).
If you want to determine GL account automatically in your txns, then you have following options:
1) Spro>Material management>Purchasing>material master->entry aids for items without material master
For all the material groups you want to use for services , assign a valuation class here.
2) If you maintain service masters, then you can assign valuation class in service master.
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I need to add new activity in 'Action box' of service notification (IW5* transaction) .
When the user click this new activity the following actions need to be performed:
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2. Save the notification and exit.
Please let me the process to follow.
Thanks in advance.

Hi,
Please check the FM STATUS_CHANGE_EXTERN or STATUS_CHANGE_INTERN to change user status or system statusCheck in SE37 for documentation ,FM STATUS_READ is used to read system status or user status and also explore the BADI
NOTIF_ACTIONBOX Changing the Functions in the Action Box
regrds
pushpa

Subcription or publication for service notification from CRM to R/3

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is there any subscription or publication available in order to send service notification from CRM to R/3??
regards,
Anirban

Service notifications fall under the one-order concept. if it's possible to send the data, then it's with the business transactions subscription: assign it to the r/3 site and see what happens.
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Proxy Class for Services

Hi!
I followed the Blogs <a href="/people/amir.madani/blog/2007/01/05/create-dynamic-xss-homepages-with-static-services-using-a-simple-proxy-class Dynamic XSS Homepages with Static Services Using a Simple Proxy Class</a> advisory to dynamically set some services invisible on XSS areapage, wich works out fine except the following:When setting all services of an area to invisible, the link to it still remains in areagroup of course.
After klicking in, I receive two messages - no services available (one for the area itself, I assmue, and one for subarea).
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Call Non Standard Form Class

Dear Experts,
I'll try to explain my problem;
I have created new Form Class for print Service Notifications, I create three application forms for this Form Class. This is working fine.
Problem is:
I want to call this Form Class from Service Notification print button (TC IQS1, IQS2), and don't know how to do this. I want a pop-up asking me for which one of three application forms I want to print. (I can achieve this with standards like MOVE-IN).
Can anyone help me?
Thanks in advance.

Hello .... You'll need to call FM EFG_PRINT_EXPANED after the application form is selected. Have a look at one of the correspondence (print) events with transaction FQEVENTS.   This sample code below is from event R380.
Regards, Joe
--- prepare print workbench
CLEAR l_eprintparams.
--- fill print parameters usint i_efgpp
MOVE-CORRESPONDING x_efgpp TO l_eprintparams.
IF NOT ( x_dfkkcoh-formkey IS INITIAL ).
    l_eprintparams-formkey   = x_dfkkcoh-formkey.
ELSE.
    l_eprintparams-formkey = 'IS_U_IDE_REMADV_CMPLNT'.
ENDIF.
--- determine Language
IF x_dfkkcoh-spras IS INITIAL.
    l_eprintparams-langu     = l_corr_receiver-langu.
ELSE.
    l_eprintparams-langu     = x_dfkkcoh-spras .
ENDIF.
--- fill print parameters usint i_itcpo
MOVE-CORRESPONDING x_itcpo TO l_eprintparams.
--- call print workbench
CALL FUNCTION 'EFG_PRINT_EXPANDED'
    EXPORTING
      x_sendcontrol       = x_dfkkcoh-sendcontrol
      x_rec_addr          = l_corr_receiver-addrnumber
      x_rec_persnumber    = l_corr_receiver-persnumber
      x_printparams       = l_eprintparams
      x_archive_params    = x_archive_params
      x_archive_index     = x_archive_index
    EXCEPTIONS
      not_qualified       = 1
      input_error         = 2
      print_failed        = 3
      cancelled           = 4
      rec_addr_not_found = 5
      send_addr_not_found = 6
      OTHERS              = 7.

Extending the class - For extra feilds\properties on service requests

We have extended the class for service request so we can have extra properties for user input on service requests. These extra feilds are now visible via the extensions tab at the top of the service request and also on a new tab next to Histroy.
However each time we open a new service request the default tab it opens onto is this new "Notes" tab and not the "General" tab, causing a lot of fustrations. See below:
Anyone know how to change this default view back to the general tab?

An annoying "feature" of SCSM form customisation is that the last tab changed becomes the default tab shown. Open your custom form MP in the Authoring Tool again and go to the general tab, change the top margin by 1 of the title or something
similar, reseal, import. The general tab will be the default once more.
Rob Ford scsmnz.net
Cireson www.cireson.com
For a free SCSM 2012 Notify Analyst app click
here

Best Practices for Service Entry Sheet Approval

Hi All
Just like to get some opinion on best practices for external service management - particularly approval process for Service Entry Sheet.
We have a 2 step approval process using workflow:
1 Entry Sheet Created (blocked)
2. Workflow to requisition creator to verify/unblock the Entry Sheet
3. Workflow to Cost Object owner to approve the Entry Sheet.
For high volume users (e.g. capital projects) this is cumbersome process - we looking to streamline but still maintain control.
What do other leaders do in this area? To me mass release seems to lack control, but perhaps by using a good release strategy we could provide a middle ground?
Any ideas or experiences would be greatly appreciated.
thanks
AC.

Hi,
You can have purchasing group (OME4) as department and link cost center to department (KS02). Use user exit for service entry sheet release and can have two characteristics for service entry sheet release, one is for value (CESSR- LWERT) and another one for department (CESSR-USRC1) .Have one release class for service entry sheet release & then add value characteristics (CESSR- LWERT) and department characteristics (CESSR-USRC1). Now you can design release strategies for service entry sheet based on department & value, so that SES will created and then will be released by users with release code based on department & value assigned to him/her.
Regards,
Biju K

Valuation Class in Service Master

Hi,
Can someone please tell how can I create a Valuation Class for Service Master and assign G/L Account to it, so that the G/L Account is automatically picked up while creating the Service PO for that Service No.
Also how can I check the FI Doc created after posting the Service Entry Sheet through ML81N? It did not show any FI Document when checked the FI Documents section after clicking on the Service Entry Sheet Doc # appearing in PO History tab.
Thanks,
Lucky

Hi,
System is right & posting to KBS Transaction Event key.
The accounting entry after SES released
Service Procurement(KBS): Dr
GR/IR Clearing-service( WRX): Cr
The accounting entry after MIRO posting:
GR/IR Clearing(service): Dr
Vendor Account: Cr
If GR No-valuated selected in PO, then no accounting entry in SES released but accounting document wil create during MIRO posting & Entry will be : Service Procurement: Dr & Vendor Account: Cr
NOTE: No assignment done in OBYC for KBS, its on OKB9 t.code & Control is on OMJJ & value string. Also check SAP Note: 364570
Regards,
Biju K

Form class for service notification

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