Form downloaded from Internet is blank

When I click on my VA-5 icon to do my state employer's withholdings tax, all I get is a blank, white screen. Sometimes, followed by this message: "Adobe Reader cannot open in Protected Mode due to an incompatibility with your system configuration. Would you like to open with Protected Mode disabled? When I agree (which I am wary of), I get the same blank screen. What do I do now?

Hi mickery,
What version of Adobe Reader do you have installed? I suggest downloading the latest version from www.adobe.com/products/reader.html. (It sounds to me like you may just have an outdated version of Reader.)
For other troubleshooting tips, please see: Protected Mode troubleshooting | Adobe Reader
Please let us know how it goes.
Best,
Sara

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