Form field info not showing up, unless field is clicked?

Hello,
I have been receiving PDF files with form fields that contain text. In the past, all the text is visible and if more text is in the box than visible, you get the scroll bar.
The last document I received, the text doesn't show up, until I actually click the field biox. Once I click the field, the text and scroll bar appear, but once I click off it disappears again? We cannot figure out why?
Does anyone know how or why this happened and what the fix is?
Thanks!!
babs

Ok; so I will start adding usage rights to my forms and using the
script, which hopefully will help.  I'll also add in the completion
instructions that the user should (preferably) complete and save the
form using Adobe Reader (;)opposite of what I've been saying) or Adobe
Acrobat Professional.  And, if they open the form through the "Preview"
application there may be problems with their and our ability to view
and/or print the completed form. 
On my end, with the script, I still should be able to see and print the
form.
Now, here is the message I received from one user which seems to add
more confusion:
"I have definitely found something weird....When the files are opened
using either "Preview" or "Adobe acrobat Professional" they are both
open and complete as seen on the screen, but when I try to print them,
the forms will only print when I open them with Preview.  They are
completely blank (apart from the forms themselves) when opened with
Acrobat (despite me being able to see the completed form, which includes
everything that I typed into the form, on the screen)."
This is a huge problem with interactive forms...I don't understand why
Adobe hasn't fixed it.
Please keep any words of wisdom coming; I can't thank you enough.
Glenda

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