Format all: Transfer files from ZEN 2/4/8/16GB to PC and ba

Hi,
has any of you ever transferred the whole contents of the ZEN 2/4/8/6 GB to the PC, formatted the player and transferred everything back? As I still have that problem with .db and .txt files that I cannot delete on the player, customer service wrote that the only solution is to format the player.
When I switched from ZEN 4GB to 6GB I copied everything from the ZEN 4GB to the PC amd then from the PC to the ZEN 6GB. Doing this, I lost all my playlists as the songs were not recognized anymore within the playlists (even when being in the same sub-folders on the new ZEN). I don't want to start from scratch again...
It would be great to hear from you if you ever did that. Have all the playlists (created with ZEN software) and all the ID3 tag information been correct after the re-transfer? Is there something that I need to take care of?
Regards,
Gabs

OK. I thought that some of the mp3 file ID3 tags were not complete anymore after the re-transfer, but from the logical point of view I hope that this was a mistake. Still, there is the problem with the play lists. Is there any way to transfer them to the PC and back after the formatting without loosing their contents and validity? And is there anything else I need to take care of when doing this formatting procedure?

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