Format C Drive on my Satellite 1410

Hi All,
I was told that it is better to format your c:-drive prior to do a re-install of Windows. Is this true?
I have a Toshiba Satellite 1410, Windows XP home edition and need to re-install windows since as per my ISP, my laptop seems to be used as an Open Relay.
What are the steps to take for a Format of your hard drive anyways. I saw an article on Microsoft (http://support.microsoft.com/default.aspx?scid=kb;en-us;313348) and that worried me a bit. For one how can I check the BIOS settings...??
Appreciate any advice in this matter!
Thanks in advance,
Ellen

Hi Ellen
If you want to reinstall your notebook please use Toshiba Recovery CD and the C drive will be formatted automatically. I suppose that you have more partitions on HDD. In this case please use Expert mode installation because on this way it is possible to install OS on just one partition.
More details you can find on http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=2513&tstart=30 .

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    Hi there again!
    Now with a new and weird matter.
    We all know that old say... "If it is not break, don't fix it". And if you put it into more informatic terms, "specially if it is a BIOS".
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    Archive
    Satellite
    Satellite 14xx
    Satellite 1410-604
    PS141E
    Quite specific. Isn't it?)
    According to the information in that same website, the BIOS available fits the following models:
    "Satellite 2410-414, Satellite 1410, Satellite 1410-654S, Satellite 1410-814, Satellite 2410-303, Satellite 2410-304S, Satellite 1410-354, Satellite 2410-601, Satellite 1410-401, {color:#ff0000}*Satellite 1410-604*{color}, Satellite 2410-404, Satellite 1410-301, Satellite 1410-304, Satellite 2410-S403, Satellite Pro 2100, Satellite 1410-S203, Satellite 2410-304, Satellite 1410-554, Satellite 1410-S102, Satellite 1410-354E, Satellite 2410-703, Satellite 1410-303, Satellite 2410-S203, Satellite 1410-801, Satellite 2410-603, Satellite 1410-902, Satellite 1410-313, Satellite 1410-802, Satellite 1410-714, Satellite 2410-354, Satellite 2410-514, Satellite 1410-614, Satellite 1410-704, Satellite 2410-515, Satellite 2410-504, Satellite 2410-702, Satellite 1410-S103"
    Yes... it's there!
    Now, when you go to the "Toshiba BIOS-Update Information", you get:
    "FAQ Ref.: TRO0000000b07
    A BIOS update is a {color:#ff0000}*relatively simple operation and can be carried out by most competent computer users*{color}. All BIOS upgrades can be obtained from "BIOS Update" Download Section click here..
    Note: The BIOS files are machine specific so the correct BIOS for your machine must be used."
    Please note that Toshiba does not disencourage the handling of BIOS, on the contrary: they even encourage people to do so. This is not necessary bad, but at the same time they encourage people to 'play around' with such a delicate matter, at the end of that same page, in little letters they say:
    "Toshiba provides this information "as is" {color:#ff0000}*without warranty of any kind*{color}, either expressed or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. Toshiba shall not be responsible for the topicality, correctness, completeness or quality of the information provided. {color:#ff0000}*Toshiba is not liable for any damage caused by the use of any information provided, including information that is incomplete or incorrect*{color}."
    This should trigger yellow alarms in our minds.
    +"Human error is inherent to humans, and it is not possible to erradicate. It will allways appear, sooner or later" (Prof. James Reason).+
    And finally I made the mistake. Even though I read that warning, I remembered all those successfull BIOS update with COMPAQ, and relied in Toshiba. That update was available there, and Toshiba was telling me that it was for this computer. Great!
    So finally I unplugged all devices (USB), removed the PCMCIA (WLAN),plugged the battery charger to avoid any possible battery problem, restarted windows, and then from within windows I started the updater (windows version, as recommended by Toshiba). Everithing looked fine, nothing different of what I used to see on those old COMPAQs.
    As warned by the updating program, the system was going to reboot. And actually it did so.
    Windows closed quite normally (a bit quicker than normal, but without errors, and since there were no other programs than the essentials -even the antivirus was not running-), the computer switched of, all lights off (normal), and then it switched on again...
    {color:#0000ff}*BEEEEEEEEEEEEP... BEEEP... BEEEEP...*{color}
    OMG! I never espected something THAT bad. 3-1-1!
    And now... What a 3-1-1 stands for here? Award BIOS would mean no video card or deffective video card, but it is not true, since it was working up to 20 seconds ago. It must be the BIOS.
    It never came again to life. It is still beeping 3-1-1.
    But now comes the investigation of the human-factors involved in this accident.
    I found I commited the following failures:
    *(1)* To rely in the manufacturer, even though they WROTE their information could be wrong or incomplete. (BAD if I were a QA&QC inspector).
    *(2)* I didn't cross checked deeply enough (until it was already too late).
    *(3)* I didn't looked previously for the way to make a backup of the BIOS, in order to restore should anything go wrong.
    *(4)* Let Toshiba lead me to a path I didn't want to walk, just because of their offer of "increased functionality".
    *(5)* Beleave in Toshiba when they said "relatively simple operation and can be carried out by most competent computer users"... they never said it is failproof.
    Then I started the most interesting part of the investigation.
    {color:#0000ff}*"What went wrong?"*{color}
    Obviously, the BIOS update failed somehow, somewhere. And I wanted to know what and where.
    First thing I discovered was that there are another search engine in Toshiba called "askiris" ([http://askiris.toshiba.com]) and I looked there in order to see if for any chance I could get the old 1.20 BIOS version that was installed originally in that machine.
    And I found something... VERY interesting:
    bq. {color:#800080}*From: * \\ {color}{color:#800080}* ACPI Flash BIOS version 1.10 for Satellite 1410/1415/2410* \\ {color}{color:#800080}* bios for these models. TAIS. Downloads. DL. 105481 289838 289838 ACPI Flash BIOS version 1.10 for Satellite 1410/1415/2410. 2002-10-04. 105589...* \\ {color}{color:#800080}* Published 10/4/02* \\ {color}{color:#800080}* From: * \\ {color}{color:#800080}* ACPI Flash BIOS version 1.40 for Satellite 1410/1415/2410/2415* \\ {color}{color:#800080}* FDD Version 1.30 TAIS. Downloads. DL. 105481 357972 357972 ACPI Flash BIOS version 1.40 for Satellite 1410/1415/2410/2415. 2003-01-31. 105589 PUB...* \\ {color}{color:#800080}* Published 1/31/03 | Rating:* \\ {color}{color:#800080}* From: * \\ {color}{color:#800080}* ACPI Flash BIOS version 1.20 for Satellite 1410/2410* \\ {color}{color:#800080}* error message during BIOS TAIS. Downloads. DL. 105481 305240 305240 ACPI Flash BIOS version 1.20 for Satellite 1410/2410. 2002-11-01. 105589 PUB...* \\ {color}{color:#800080}* Published 11/1/02 | Rating:* \\ {color}{color:#800080}* From: * \\ {color}{color:#800080}* ACPI Flash BIOS version 1.30 for Satellite 1410/1415/2410* \\ {color}{color:#800080}* 1) Changed the content TAIS. Downloads. DL. 105481 330963 330963 ACPI Flash BIOS version 1.30 for Satellite 1410/1415/2410. 2003-01-03. 105589...* \\ {color}{color:#800080}* Published 1/3/03 | Rating:* {color}
    Those are: V110, V140, V120 and V130 for series 1410/15 and 2410.
    GOOD! Or not?
    Let's take a look:
    First thing I did was download everything all four files.
    Then I took the same version that made the crash: 1.40
    Than I uncompressed the file, and I found:
    06/05/2009 00:17 <DIR> .
    06/05/2009 00:17 <DIR> ..
    31/01/2003 08:38 1,605,632 11410v14.iso
    31/01/2003 08:38 511,764 1370D14.EXE
    {color:#ff0000}*08/01/2003 17:03 724,480 2410a9v140.exe*{color}
    09/01/2003 09:32 250,663 biofca9t.com
    08/10/2002 05:26 30,697 chgbiosa.exe
    31/01/2003 08:36 1,087 instinfo.bat
    13/05/2002 15:25 378,175 launcher.exe
    31/01/2003 08:36 433 launcher.ini
    06/05/2009 00:17 0 list.txt
    31/01/2003 08:36 14,768 readme.com
    *{color:#ff0000}31/01/2003 08:36 12,513 readme.txt{color}*
    11 archivos 3,530,212 bytes
    3 dirs 9,404,600,320 bytes libres
    And I got my first surprise here: There is a {color:#ff0000}*README.TXT*{color} that was not present in the file I downloaded previously from the drivers repository.
    So I went to the readme.txt and I found this:
    "README.TXT 01-31-2003 CDC
    Flash BIOS version 1.40 for Satellite 1410
    This BIOS is applicable to the following models:
    Satellite 1410-S105
    Satellite 1410-S106
    Satellite 1410-S173
    Satellite 1410-S174
    Satellite 1410-S175
    Satellite 1410-S176
    Satellite 1415-S105
    Satellite 1415-S106
    Satellite 1415-S115
    Satellite 1415-S173
    Satellite 1415-S174
    Satellite 1415-S175
    Satellite 1415-S176
    Satellite 2410-S203
    Satellite 2410-S204"
    Please note that the model 1410-604 is *NOT* listed.
    I thought "well, it must be another archive..."
    But then I realized of a name that sounds familiar, it was there, in the directory where I uncompressed this 1.40 file, and the name is:
    {color:#0000ff}*2410A9V140.EXE*{color}
    So I took the other file, the BIOS_Win update, and I discovered that the file name is:
    *{color:#0000ff}2410A9V140.EXE{color}* (Ups!)
    So I uncompressed it again, to find:
    El volumen de la unidad D no tiene etiqueta.
    El n£mero de serie del volumen es: 8838-E175
    Directorio de D:\Shared\diskette\2410A9v140
    06/05/2009 00:43 <DIR> .
    06/05/2009 00:43 <DIR> ..
    *{color:#0000ff}09/01/2003 09:32 _250,663_ BIOFCA9T.COM{color}*
    17/07/2002 03:38 35 biosupd2.ini
    13/07/2001 13:22 6,277 chgbios2.vxd
    *{color:#0000ff}08/10/2002 04:26 _30,697 _CHGBIOSA.EXE{color}*
    09/11/2001 09:14 134 clean2.reg
    17/07/2002 03:35 342,064 install2.exe
    16/07/2002 06:55 241,664 nchgbios2.exe
    18/08/2001 11:41 3,435 nchgbios2.sys
    23/10/2001 18:55 11,476 nchgbios2NT.sys
    26/08/2001 09:00 49,152 nchgbios2svc.exe
    13/07/2001 17:05 49,152 tbdecode.dll
    14/03/2002 06:42 49,152 TCHGBIOSInfo.dll
    21/06/2002 11:25 1,796 tosclean2.bat
    09/11/2001 12:01 967 tosclean2.pif
    21/06/2002 11:34 1,841 toscleanAUTO2.bat
    21/06/2002 11:44 1,796 toscleanSMS2.bat
    21/06/2002 08:51 2,038 tosntclean2.bat
    21/06/2002 08:51 2,084 tosntcleanAUTO2.bat
    21/06/2002 08:52 2,038 tosntcleanSMS2.bat
    20 archivos 1,046,461 bytes
    2 dirs 9,402,793,984 bytes libres
    No readme file...
    Then another question arised in my mind: What about the other 1.40 file? What does the other 2410A9V140.EXE have inside?
    This:
    El volumen de la unidad D no tiene etiqueta.
    El n£mero de serie del volumen es: 8838-E175
    Directorio de D:\Shared\diskette\comparacion_toshiba\askiris\241 0a9v140
    06/05/2009 00:46 <DIR> .
    06/05/2009 00:46 <DIR> ..
    *{color:#0000ff}09/01/2003 09:32 _250,663 _BIOFCA9T.COM{color}*
    17/07/2002 03:38 35 biosupd2.ini
    13/07/2001 13:22 6,277 chgbios2.vxd
    *{color:#0000ff}08/10/2002 04:26 _30,697 _CHGBIOSA.EXE{color}*
    09/11/2001 09:14 134 clean2.reg
    17/07/2002 03:35 342,064 install2.exe
    16/07/2002 06:55 241,664 nchgbios2.exe
    18/08/2001 11:41 3,435 nchgbios2.sys
    23/10/2001 18:55 11,476 nchgbios2NT.sys
    26/08/2001 09:00 49,152 nchgbios2svc.exe
    13/07/2001 17:05 49,152 tbdecode.dll
    14/03/2002 06:42 49,152 TCHGBIOSInfo.dll
    21/06/2002 11:25 1,796 tosclean2.bat
    09/11/2001 12:01 967 tosclean2.pif
    21/06/2002 11:34 1,841 toscleanAUTO2.bat
    21/06/2002 11:44 1,796 toscleanSMS2.bat
    21/06/2002 08:51 2,038 tosntclean2.bat
    21/06/2002 08:51 2,084 tosntcleanAUTO2.bat
    21/06/2002 08:52 2,038 tosntcleanSMS2.bat
    20 archivos 1,046,461 bytes
    2 dirs 9,402,781,696 bytes libres
    *{color:#ff0000}They both have 20 files, and 1,046,461 bytes. I asumed they are both the SAME file{color}*.
    And the readme file does not list the model 1410-604 in its readme file, therefore I cannot explain this except as a mistake from Toshiba. *{color:#ff0000}They put an incorrect BIOS in their website, and suggested the update, and somehow leaded to this kind of errors.{color}*
    (Except in the case that one of those models is a different name of the 1410-604 model, and if it is the case... now I don't know why this BIOS do not work with this computer).
    The worst part is that neither of those other files (V1.10, 1.20 and 1.30) lists the 1410-604, therefore there seems no possible workaround for this problem. I need an original v1.20 for this CMOS, and Toshiba seems not to have it. They offered me to solve the problem, by leaving the notebook at an ASP, and paying only 95€ for the work and about 280€ for a motherboard replacement, I will get it solved. But they offer no warranty of their possibilities because is a model 'too old' and 'discontinued' and with 'no support'...
    In other words, they said "don't bother with this, just go out there and buy a new one" (something absolutely out of my scope in this crisis-time) :P
    Thank you for reading soooo far.
    Now what I need is to get any ideas of a workaround for this, my ideas are:
    (1) This CMOS has a boot-part that still works (it allows a roll-back if you have the appropriate file). So I need a good BIOS to burn into the CMOS, from the VERY SAME model (a BIOS backup) but the backup must be adequate for the burning program (CHGBIOSA.COM).
    (2) It is still possible that the BIOS could be OK but the data on the CMOS got somehow corrupted. If so, clearing the CMOS could solve de problem. But I was not able to find a clear cmos button from outside, and after disasembling I took of the battery, with no good results. I have to try leaving the MOBO without battery for longer period (I left it about 20 seconds) just in case 20 seconds don't allow all the capacitors to fully go to zero values. I have not much hope in this point.
    (3) Try to get a REAL good update from Toshiba. I contacted several times technical support, and I was able to verify they are only phone-operators, with a script in front of them, and when the problem goes-out-of-scope they fall always in the same answer: "you have to go to an ASP". I still have a low hope to find someone who really knows a bit, and could enlighten with a good BIOS to put in this disks.
    (4) As far as I could find, this BIOS is not from any known BIOS-maker. It seems it has been developed by Toshiba (own brand), therefore the Crisis Recovery Disk from Phoenix will not be of any help here. As well as any other BIOS recovery tool not designed for Toshiba's BIOS. But I'm open to any ideas, that could be tested more or less safely. (Remember that the 'BIOS-BOOT-PART' feature is still working, I don't want to loose this only possibility of redemption).
    Wwwaaaaoooowww... what a long-post falks! Sorry for that!
    Forgive me, but I wanted to be really clear.
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    Please don't say what I shouldn't do... I already know that. I already researched and already found my mistakes, in order not to repeat them. Now I need to move on, to advance, and to try to solve this, or at least learn how to solve similar things. As much as possible.
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    FenixDigital
    Message was edited by: Fenix_D
    Changed subject to beter reflect what is the matter about (apparently erroneous BIOS file in Toshiba download center).

    Well.<br />
    <br />
    It's not dead, certainly.<br />
    <br />
    The steps that I put in my procedure were:<br />
    <br />
    --&gt; There are two memory sims, that I am going to identify as M1 and M2<br />
    --&gt; There are two memory banks, that I am going to identify as A and B<br />
    <br />
    Next step in order to identify if there are some module or bank that is not working properly are:<br />
    <br />
    The modules were installed as:<br />
    <br />
    M1 --&gt; A<br />
    M2 --&gt; B<br />
    <br />
    <strong>1--&gt; Boot without any memory chip.</strong><br />
    <br />
    <blockquote>
    A--&gt; X<br />
    B--&gt; X<br />
    </blockquote>
    <br />
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