Formatting as currency causes unexpected quit
Just like the title says, every time I format a cell as currency, it causes Numbers to unexpectedly quit. Is there any fix for this?
Unusual problems like the ones you report here in this topic and the other one you posted arise from a combination of factors involving updates to iWork and OSX. There was a glitch in an early update to Snow Leopard that involved a font, and using the Software Update feature regularly never fixed it. Only downloading and installing the Snow Leopard Combo Updater solves that problem.
There was also a required update to iWork in order to run properly with Snow Leopard. Running Software Update will fix this unless there is a problem with Software Update finding where the iWork apps are located.
You must have both the cleaned-up update to Snow Leopard and the latest version of Numbers 09 to avoid the kinds of problems you are reporting. It's odd though that some students' computers are affected and not others, unless the administration of the computers is lax.
Take a look at the software maintenance history on your machines and see if you can identify any anomalies.
Jerry
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Conor O'SullivanNew Discussions ResponsesThe new system for discussions asks that after you mark your question as Answered, you take the time to mark any posts that have aided you with the tag and the post that provided your answer with the tag. This not only gives points to the posters, but points anyone searching for answers to similar problems to the proper posts.
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Safari won't open it unexpectedly quits
Can someone please help me, I can't open Safari, immediately a message comes up that it unexpectedly quit, tried several times by clicking reopen but the same message pops up. By clicking report, I found this:
Process: Safari [411]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 6.0.2 (7536.26.17)
Build Info: WebBrowser-7536026017000000~2
Code Type: X86-64 (Native)
Parent Process: launchd [136]
Date/Time: 2013-02-04 13:35:49.603 -0800
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report: 3185200 sec
Crashes Since Last Report: 45
Per-App Interval Since Last Report: 5176406 sec
Per-App Crashes Since Last Report: 27
Anonymous UUID: D4F2673C-C27B-4EAC-A1FB-B25F7AACCCC8
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[411]: garbage collection is OFF
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: (index >= 0) && (index < [_itemArray count])'
*** First throw call stack:
0 CoreFoundation 0x00007fff83af6f56 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff8a432d5e objc_exception_throw + 43
2 CoreFoundation 0x00007fff83af6d8a +[NSException raise:format:arguments:] + 106
3 Foundation 0x00007fff8bfa371f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
4 AppKit 0x00007fff8960a62b -[NSMenu itemAtIndex:] + 165
5 AppKit 0x00007fff8960a784 -[NSMenu removeItemAtIndex:] + 63
6 Safari 0x00007fff8c204d7f -[AppController(FileInternal) _removeExtraShowDownloadsMenuItem] + 92
7 Safari 0x00007fff8c20560c -[AppController awakeFromNib] + 497
8 CoreFoundation 0x00007fff83aedfb1 -[NSObject performSelector:] + 49
9 CoreFoundation 0x00007fff83aedf32 -[NSSet makeObjectsPerformSelector:] + 274
10 AppKit 0x00007fff895f2347 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
11 AppKit 0x00007fff895e88bb loadNib + 322
12 AppKit 0x00007fff895e7db8 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
13 AppKit 0x00007fff895e7cd3 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
14 AppKit 0x00007fff895e7c16 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
15 AppKit 0x00007fff89858cd7 NSApplicationMain + 398
16 Safari 0x00007fff8c3ff073 SafariMain + 197
17 Safari 0x0000000106d5ff2c Safari + 3884
18 ??? 0x0000000000000002 0x0 + 2
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff86e4dce2 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff8a38e7d2 pthread_kill + 95
2 libsystem_c.dylib 0x00007fff8a37fa7a abort + 143
3 libc++abi.dylib 0x00007fff87ed67bc abort_message + 214
4 libc++abi.dylib 0x00007fff87ed3fcf default_terminate() + 28
5 libobjc.A.dylib 0x00007fff8a4331b9 _objc_terminate + 94
6 libc++abi.dylib 0x00007fff87ed4001 safe_handler_caller(void (*)()) + 11
7 libc++abi.dylib 0x00007fff87ed405c std::terminate() + 16
8 libc++abi.dylib 0x00007fff87ed5152 __cxa_throw + 114
9 libobjc.A.dylib 0x00007fff8a432e7a objc_exception_throw + 327
10 com.apple.CoreFoundation 0x00007fff83af6d8a +[NSException raise:format:arguments:] + 106
11 com.apple.Foundation 0x00007fff8bfa371f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
12 com.apple.AppKit 0x00007fff8960a62b -[NSMenu itemAtIndex:] + 165
13 com.apple.AppKit 0x00007fff8960a784 -[NSMenu removeItemAtIndex:] + 63
14 com.apple.Safari.framework 0x00007fff8c204d7f -[AppController(FileInternal) _removeExtraShowDownloadsMenuItem] + 92
15 com.apple.Safari.framework 0x00007fff8c20560c -[AppController awakeFromNib] + 497
16 com.apple.CoreFoundation 0x00007fff83aedfb1 -[NSObject performSelector:] + 49
17 com.apple.CoreFoundation 0x00007fff83aedf32 -[NSSet makeObjectsPerformSelector:] + 274
18 com.apple.AppKit 0x00007fff895f2347 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
19 com.apple.AppKit 0x00007fff895e88bb loadNib + 322
20 com.apple.AppKit 0x00007fff895e7db8 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
21 com.apple.AppKit 0x00007fff895e7cd3 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
22 com.apple.AppKit 0x00007fff895e7c16 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
23 com.apple.AppKit 0x00007fff89858cd7 NSApplicationMain + 398
24 com.apple.Safari.framework 0x00007fff8c3ff073 SafariMain + 197
25 com.apple.Safari 0x0000000106d5ff2c 0x106d5f000 + 3884
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff86e4e7e6 kevent + 10
1 libdispatch.dylib 0x00007fff8b8b4786 _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff8b8b3316 _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff86e4e192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8a38e594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8a38fb85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff86e4e192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8a38e594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8a38fb85 start_wqthread + 13
Thread 4:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff86e4dbca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8a390274 _pthread_cond_wait + 840
2 com.apple.WebCore 0x0000000107664b9b WebCore::IconDatabase::syncThreadMainLoop() + 107
3 com.apple.WebCore 0x00000001076626b4 WebCore::IconDatabase::iconDatabaseSyncThread() + 500
4 com.apple.JavaScriptCore 0x0000000106fa838f _ZN3WTFL19wtfThreadEntryPointEPv + 15
5 libsystem_c.dylib 0x00007fff8a38c8bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff8a38fb75 thread_start + 13
Thread 5:: CoreAnimation render server
0 libsystem_kernel.dylib 0x00007fff86e4c67a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff86e4bd71 mach_msg + 73
2 com.apple.QuartzCore 0x00007fff83897df5 CA::Render::Server::server_thread(void*) + 184
3 com.apple.QuartzCore 0x00007fff83897d35 thread_fun + 24
4 libsystem_c.dylib 0x00007fff8a38c8bf _pthread_start + 335
5 libsystem_c.dylib 0x00007fff8a38fb75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff6695d408 rdx: 0x0000000000000000
rdi: 0x0000000000000707 rsi: 0x0000000000000006 rbp: 0x00007fff6695d430 rsp: 0x00007fff6695d408
r8: 0x00007fff73e5bfb8 r9: 0x00007fff6695ce98 r10: 0x00007fff86e4dd0a r11: 0xffffff80002dad60
r12: 0x00007f907c102fb0 r13: 0x0000000000000007 r14: 0x00007fff73e5e960 r15: 0x00007fff6695d580
rip: 0x00007fff86e4dce2 rfl: 0x0000000000000246 cr2: 0x000000010a3a1000
Logical CPU: 0
Binary Images:
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0x106d6a000 - 0x107004ff7 com.apple.JavaScriptCore (7536 - 7536.26.15) <DE475475-D66E-3BF3-9AA6-422601989CF6> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
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0x7fff6695f000 - 0x7fff66993baf dyld (195.6 - ???) <0CD1B35B-A28F-32DA-B72E-452EAD609613> /usr/lib/dyld
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0x7fff833f7000 - 0x7fff8366bfff com.apple.CoreImage (7.99.1 - 1.0.1) <4BB09B79-275B-364C-9466-0FF36ABB1218> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x7fff8366c000 - 0x7fff83681fff com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <C061ECBB-7061-3A43-8A18-90633F943295> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
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0x7fff842ad000 - 0x7fff842adfff libkeymgr.dylib (23.0.0 - compatibility 1.0.0) <61EFED6A-A407-301E-B454-CD18314F0075> /usr/lib/system/libkeymgr.dylib
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0x7fff850fd000 - 0x7fff85108ff7 com.apple.speech.recognition.framework (4.0.21 - 4.0.21) <6540EAF2-E3BF-3D2E-B4C1-F106180D6F20> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x7fff85117000 - 0x7fff8518dfff com.apple.CoreSymbolication (2.2 - 73.2) <126415E3-3A35-315B-B4B7-507CDBED0D58> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff8518e000 - 0x7fff85b2ca27 com.apple.CoreGraphics (1.600.0 - ???) <576777EA-921B-3D94-98C3-40A9CF8EBD18> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff85d1b000 - 0x7fff85d31ff7 com.apple.ImageCapture (7.1.0 - 7.1.0) <1AD40E02-2126-377B-A0D2-CBB21D932558> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
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0x7fff8e592000 - 0x7fff8e5faff7 com.apple.audio.CoreAudio (4.0.3 - 4.0.3) <9987DC46-2A96-3BA0-B88B-04E573C0AD9B> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff8e60e000 - 0x7fff8e684ff7 libc++.1.dylib (28.4.0 - compatibility 1.0.0) <A24FC3DA-4FFA-3DD2-9DCC-2B8D1B3BF97C> /usr/lib/libc++.1.dylib
0x7fff8e685000 - 0x7fff8e686ff7 libremovefile.dylib (21.1.0 - compatibility 1.0.0) <739E6C83-AA52-3C6C-A680-B37FE2888A04> /usr/lib/system/libremovefile.dylib
0x7fff8e687000 - 0x7fff8e687fff com.apple.Accelerate (1.7 - Accelerate 1.7) <82DDF6F5-FBC3-323D-B71D-CF7ABC5CF568> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff8e688000 - 0x7fff8e69aff7 libbsm.0.dylib (??? - ???) <349BB16F-75FA-363F-8D98-7A9C3FA90A0D> /usr/lib/libbsm.0.dylib
0x7fff8e69b000 - 0x7fff8e71efef com.apple.Metadata (10.7.0 - 627.37) <B9BEB598-B6F2-3BFF-A8F3-C3C87CD076AB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff8e725000 - 0x7fff8e728fff libRadiance.dylib (??? - ???) <CD89D70D-F177-3BAE-8A26-644EA7D5E28E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x7fff8e729000 - 0x7fff8e730fff libGFXShared.dylib (??? - ???) <D3598924-B167-372E-8C9F-1BBF68852542> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff8e731000 - 0x7fff8e757fff com.apple.framework.familycontrols (3.0 - 300) <6F0C58C0-22E7-3877-8CFA-1ED0CB3CE38B> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x7fff8e75a000 - 0x7fff8e8b7fff com.apple.audio.toolbox.AudioToolbox (1.7.3 - 1.7.3) <5F1E4695-BC74-3ADD-8345-627BCD68201A> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff8e99e000 - 0x7fff8e9a3fff libpam.2.dylib (3.0.0 - compatibility 3.0.0) <D952F17B-200A-3A23-B9B2-7C1F7AC19189> /usr/lib/libpam.2.dylib
0x7fff8e9bf000 - 0x7fff8ea59ff7 com.apple.SearchKit (1.4.0 - 1.4.0) <4E70C394-773E-3A4B-A93C-59A88ABA9509> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff8ea5a000 - 0x7fff8ea7efff com.apple.RemoteViewServices (1.5 - 44.2) <A0417D7F-22E9-3FD8-AC55-67654D8E93EB> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff8ea7f000 - 0x7fff8ea88ff7 libsystem_notify.dylib (80.1.0 - compatibility 1.0.0) <A4D651E3-D1C6-3934-AD49-7A104FD14596> /usr/lib/system/libsystem_notify.dylib
0x7fff8ea89000 - 0x7fff8eae1ff7 libTIFF.dylib (??? - ???) <4DA86D53-8977-351D-9DC5-C7AE8F0FD423> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff8eae2000 - 0x7fff8eb0bfff com.apple.CoreVideo (1.7 - 70.3) <9A9D4058-9935-3B0A-B1A6-27EB78D02249> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff8eb0c000 - 0x7fff8eb0ffff libCoreVMClient.dylib (??? - ???) <28CB0F3F-A202-391F-8CAC-FC9A1398A962> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff8eb10000 - 0x7fff8eb83fff libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <6BDD43E4-A4B1-379E-9ED5-8C713653DFF2> /usr/lib/libstdc++.6.dylib
0x7fff8eb86000 - 0x7fff8eb97ff7 SyndicationUI (??? - ???) <4E1B17F1-7F88-324F-B7F5-CEB760310B2B> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
0x7fff8eb98000 - 0x7fff8eba0fff libsystem_dnssd.dylib (??? - ???) <584B321E-5159-37CD-B2E7-82E069C70AFB> /usr/lib/system/libsystem_dnssd.dylib
0x7fff8eba1000 - 0x7fff8ebc5fff com.apple.Kerberos (1.0 - 1) <1F826BCE-DA8F-381D-9C4C-A36AA0EA1CB9> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff8ebc6000 - 0x7fff8ebd1fff com.apple.CommonAuth (2.2 - 2.0) <77E6F0D0-85B6-30B5-B99C-F57104DD2EBA> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff8ec46000 - 0x7fff8ec5dfff com.apple.MultitouchSupport.framework (231.4 - 231.4) <10A978D1-8781-33F0-BE45-60C9171F7278> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff8ecbc000 - 0x7fff8ecc1fff libGIF.dylib (??? - ???) <58A4492D-AAE7-3B8F-8B06-62867471A3EE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff8ecc2000 - 0x7fff8ecd1ff7 libxar-nossl.dylib (??? - ???) <A6ABBFB9-E4ED-38AD-BBBB-F9958B9CEFB5> /usr/lib/libxar-nossl.dylib
0x7fff8ed47000 - 0x7fff8ed99ff7 libGLU.dylib (??? - ???) <DB906997-0F70-3469-BA0E-2F1DDBEAD8D5> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff8eda8000 - 0x7fff8edc9fff libPng.dylib (??? - ???) <E2B52527-4D0C-3595-BB13-8E8EF364E998> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff8f6d8000 - 0x7fff8f6dbfff com.apple.help (1.3.2 - 42) <BF14DE49-F7E8-336F-81FB-BBDF2DB3AC09> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x7fff8fa49000 - 0x7fff8fa4aff7 libsystem_blocks.dylib (53.0.0 - compatibility 1.0.0) <8BCA214A-8992-34B2-A8B9-B74DEACA1869> /usr/lib/system/libsystem_blocks.dylib
0x7fff8fa60000 - 0x7fff8fa64fff libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) <FF83AFF7-42B2-306E-90AF-D539C51A4542> /usr/lib/system/libmathCommon.A.dylib
0x7fff8faaa000 - 0x7fff8fb4cfff com.apple.securityfoundation (5.0 - 55116) <A9311EF6-B7F7-3DA5-84E8-21BC9B2C3C69> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x7fff8fb5e000 - 0x7fff8fbd9ff7 com.apple.print.framework.PrintCore (7.1 - 366.3) <C5F39A82-0E77-3AD6-906A-20DD2EE8D374> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fff8fc22000 - 0x7fff8fd24ff7 com.apple.PubSub (1.0.5 - 65.28) <0D52431F-D0B3-3175-85FF-8213615A4526> /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
0x7fff8fd4e000 - 0x7fff8fdaefff libvDSP.dylib (325.4.0 - compatibility 1.0.0) <3A7521E6-5510-3FA7-AB65-79693A7A5839> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff8fdaf000 - 0x7fff8fe76ff7 com.apple.ColorSync (4.7.4 - 4.7.4) <590AFCDA-F10E-31FE-9B01-DA5FFE74C2BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff8fe7a000 - 0x7fff8fe97ff7 com.apple.openscripting (1.3.3 - ???) <F5E34F54-CE85-334B-8F25-53581D43960C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff8fe98000 - 0x7fff8ff9ffe7 libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <EE02BB01-64C9-304D-9719-A35F5CD6D04C> /usr/lib/libsqlite3.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 683
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=183.6M resident=131.3M(72%) swapped_out_or_unallocated=52.3M(28%)
Writable regions: Total=1.1G written=5556K(0%) resident=6572K(1%) swapped_out=0K(0%) unallocated=1.1G(99%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 96K
CoreServices 1992K
JS JIT generated code 8K
JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)
MALLOC 71.2M
MALLOC guard page 64K
SQLite page cache 480K
STACK GUARD 56.0M
Stack 10.5M
VM_ALLOCATE 64K
__CI_BITMAP 80K
__DATA 15.2M
__IMAGE 528K
__LINKEDIT 58.5M
__TEXT 125.0M
__UNICODE 544K
mapped file 24.7M
shared memory 312K
=========== =======
TOTAL 1.4G
TOTAL, minus reserved VM space 365.3M
Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.4 GHz, 4 GB, SMC 1.69f3
Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 1024 MB
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533643465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533643465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.198.19.22)
Bluetooth: Version 4.0.8f17, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS547575A9E384, 750.16 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 3
USB Device: FreeAgent Go, 0x0bc2 (Seagate LLC), 0x2100, 0xfa130000 / 6
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0xfd120000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
Adobe Media Encoder Unexpectedly Quits
Hello,
I was trying to export a flv file from CS4 today and I have been receiving an error Adobe has detected that the application adobe media encoder CS4 has Unexpectedly quit. I?m using CS4 4.1 and the matrox 4.1 beta build.
Here are our settings:
This was originally a CS3 project now opened in CS4. The source footage is 720p, 29.97fps, m2t files
I was exporting them with the adobe media encoder
Flv F4v
Using no filters
Format Flv
Video
On2 VP6 Codec
Not encoding the alpha channel
Resize to 640X360 (half size)
Frame rate: same as source
CBR one pass 500kbps
Set key frame 150
Undershoot target 90% (this is new to me I left it at the default but what does this mean?)
And Simple Profile is not checked (This is new to me I left it at the default but what does this mean?)
Quality: high
Audio
Stereo 64kbps
I tried making a wav file and a F4V and neither of those caused Adobe Media encoder to shut down. But as soon as I try making a flv using these settings the encoder opens then comes up with this error. I would think it has something to do with my settings maybe I need to change something. What should I do and what is a F4V file??
ThanksUpdates. This is becoming an emergency, I can't seem to export anything from any projects!
Has anyone out there updated their adobe media encoders? Whenever I go to file export I get a dialogue that says there is a update available. My editing system has not been connected to the internet so I have not tried updating yet.
We are using the Adobe 4.1 and Matrox utils 4.1beta.
we are using a Matrox Axio LE system.
In other tests I tried exporting from a 720p 59.94 project using m2ts and a 720x486 29.97fps SD project where the source file was a uncompressed AVI but both were unsuccessful.
I can however open up the adobe media encoder if I chose F4V upon export. When I choose FLV the encoder opens then quits. With F4V the encoder actually opens but when I select start queue the encoder just sits there and does nothing.
I have also just tried another test exporting from 720p 59.94pfs 1.0 PAR. to M2V which didn't work.
The encoder actually opens this time but when I start encoding the encoder just sits there. I can see that it starts to create a file in the specified destination but never really gets going.
I was using these settings: export Audio and Video, no multiplexing,
720x480 Quality 5 (all the way up, Progressive frames,
4:3
Audio 16bit 48khz,
no filters
M frames 3
Gop 15 -
Word on Mac OS X 10.5.8 "unexpectedly quit"
Last night my Word "unexpectedly quit" and I was unable to
relaunch. I am sure I goofed up - because Word went nuts -
I had been able to open to a blank document and see a
formatting toolbar - now it takes two steps, first to get
a blank document and then to get a toolbar - which is
not "attached" to the blank document. Also in Project
Gallery, "labels" for instance no longer shows, and I have
to go to "Tools" in the menu bar.
I did some research on-line and got a bunch of different
recommendations - some I didn't understand; none worked.
Is this a lost cause? Or is there a way to get back to my
"old self"? THANKS!!!Craig Marshall Smith wrote:
"Microsoft Word cannot load the Microsoft Office shared libraries.
The files have been moved from their original locations.
Try: Move Word back to the Microsoft Office folder (?????)
where it was originally installed.
Reinstall Word t make sure that all files are installed correctly."
Is your Microsoft word application in your /Applications folder, inside your Microsoft Office folder? That's where it should be... if you move apps out of their folders, you confuse your system. Did you move any /Library folders, or /Library/Receipts, or Users/yourname/Library?
If you have to re-install Office, go to /Applications/Microsoft Office 2008/Additional Tools/Remove Office/Remove Office.app
To re-install, you will need the disc.
-mj -
Hi
Using Compressor 4 / Apple QuarterMaster admin etc, I have set up a Cluster and it works well to Share > Export Using Compressor Settings. That took some doing, and I'm happy that it works.
If I do all my processing in the foreground, or alternatively in the background on my FCPX computer, ie without running or using any cluster in the background, it all goes well. Quick, error free.
If I activate the cluster and only put my local machine's compressor services into it, and then send my compressor batch to the cluster, it works perfectly well. But that defeats the point of having a cluster. I want the remote machine to do all the work so my local machine doesn't slow down.
Unfortunately, if I add the remote machine's services into the cluster, the encoding always fails with 'Media Server application unexpectedly quit' in the error log. I know that the cluster is distributing segments of the file to the remote machine - this can be seen in the Share Monitor, but they never get processed and sit there waiting until I get the error message.
The remote machine is a modern 4G core 2 duo MacBook. It's never been used for this before. It has Compressor 4 and the Pro Apps Update installed and both appear to work. Both machines are running 10.6.8. The remote machine has Compressor services initialised in Apple QMaster sharing. The QMasterAdmin sees these services. They are accessible over Bonjour and appear in the Cluster. Compressor services from both the local and the remote machine are configured exactly the same way. The same QT codecs exist on both machines. I've restarted, shift-restarted, etc etc.
So I am at a loss here. The remote machine just won't compress anything it is sent.
Any ideas? Must both have FCPX installed?
Anyone actually got a remote machine in a cluster to work with Compressor 4? I can't figure it out.
Chris.OK... finally sorted it out.
It's a bug, as far as I can tell.
Any job entered directly into Compressor 4 in the normal Compressor manner will be successfully rendered by any working cluster from any machine that can access the cluster. That's good. It means that the underlying distributed processing model works well.
HOWEVER - any job forwarded to a Compressor 4 cluster that includes non-local compressor services (ie compressor services not resident on the same machine), using Share > Export Using Compressor Settings direct from FCPX will fail.
To confirm this bug, I made a cluster on a remote machine. It was a dual core machine, so I enabled 2 compressor services on that machine, and that's all the cluster was. Simple.
I then manually entered a video file (ProRess 422 720p) into Compressor on the remote machine. I did this by physically setting up new job using the compressor user interface. A bog standard ProRes422 720p file rendered fine this way on the remote machine. As did anything else I gave it. Good.
Then on my main machine, I opened Compressor and made a job based on the same file and settings, and sent it to the remote machine's cluster. No problem at all! Great!
So now I know that both Compressor versions, and the clustering model, are working fine. In fact I can send all sorts of files to the cluster, from any other version of compressor, and have them processed on the remote machine, and get the result back on my desktop later on. Excellent.
But, if I try put this same file into a FMPX timeline, and go Share > Export Using Compressor Settings.... and select a cluster with remote (non-local) compressor services, it does not work. Rendering the video segments on the remote machine times out and fails, every time. It doesn't matter what file format I use, it just fails.
So it's a bug.
From what I can tell, Final Cut Pro X somehow messes up the Share > Export Using Compressor settings where the cluster includes non-local compressor services, causing all jobs to fail. The same Share > Export Using Compressor Settings will work quite happily if all the services on the cluster are on the same machine as FCPX, or if the job is sent to This Computer in the background. But any attempt to send files to a cluster using any remote services will fail.
I hope this saves some people from wasting as much time as I have!
One workaround is to export to ProRes then put this file manually into Compressor, sending the job to the remote cluster. This is a two step process with a large intermediary ProRes file. If one goes Export as QuickTime movie, generating the intermediary file prevents further FCPX work being done.
To get the intermediary in the background one could use Share > Export Using Compressor Settings via either This Computer, or to a cluster using only local services. Then once complete, manually add it to a compressor job.
So this is a FCPX bug as far as I can tell.
Chris. -
Importing Tiffs - FCP unexpectedly quits
I have been importing tiffs at 100 dpi and 1000 pixels (either landscape or portrait depending on orientation). Every time I load into the Viewer, FCP either unexpectedly quits or I get the gray screen of death.
I have tried different formats (png, jpeg). I have tried different sizes (40 dpi, 72 dpi). They are definitely RGB because they are screen caps. We just installed more RAM, going from 1.5 Gig to 2.5 Gig. The only thing that works is 72 dpi and fitting to screen (either 720 wide or 540 high).
What could the cause of this be? Has anyone else had this problem? Do I need more RAM?
Dual 2G PowerPC G5 Mac OS X (10.3.9) FCP 4.5 HDI don't care what your IT people think as ALL the general computing IT people I've ever dealt with (and I have dealt with A LOT) don't have the imagination to really understand what is going on in a graphics driven computing environment.
sooooo,
TAKE OUT THE RAM and try again. If it still crashes the IT guys might be right, if it works, you can lord it over them until the the cowboys win the superbowl again .... (which will be a very, very long time!)
keep at it!
x
edit: I really am this grumpy but I will explain: when you use images, you are likely pushing into realms of your new ram that other applications do not require and therefor will not access. This is the simplistic explanation of why FCP may crash while other progams seem to run unaffected. Launch Activity Monitor and examine how much ram is being used, how many page swaps are taking place, etc to get a feel for the relative demands of each application.
IT people often do not understand Photoshop, FCP, AE etc system requirements. They really have no clue as to the demanding nature of image manipulation and the amount of RAM necessary to serve the application(s). Do you have more than one open at the same time?
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