Forms 9i intermittent crashes on Windows XP

We have a Forms 9i application that used to run fine when the users had Windows 2000 on their P.C.s. However, since the users moved to Windows XP on their P.C.s they experience intermittent crashes of the webforms. Sometimes these crashes are accompanied by a java error in the java console, sometimes the java console goes grey and the whole browser locks up.
We have a call open on this with Oracle support and have tried their suggestions of changing various Forms application Server settings with no success. They are still working on our problem, but I would be interested to hear if anyone else has experienced similar problems with Oracle forms on Windows XP and if they found a solution.

This is the error message we get in the Java console - does anyone know what causes this type of Java error:
java.lang.NullPointerException
at oracle.forms.net.SingleAccessorQueue.put(Unknown Source)
at oracle.forms.net.StreamMessageWriter.put(Unknown Source)
at oracle.forms.net.HTTPConnection.putTerminal(Unknown Source)
at oracle.forms.engine.FormsDispatcher.putTerminal(Unknown Source)
at oracle.forms.engine.Runform.onMessageReal(Unknown Source)
at oracle.forms.engine.Runform.sendDeferredMessages(Unknown Source)
at oracle.forms.engine.Runform.onMessage(Unknown Source)
at oracle.forms.engine.Runform.processEventEnd(Unknown Source)
at oracle.ewt.lwAWT.LWComponent.redispatchEvent(Unknown Source)
at oracle.ewt.lwAWT.LWComponent.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)
java.lang.NullPointerException
at oracle.forms.handler.DialogThread.doAlert(Unknown Source)
at oracle.forms.handler.DialogThread.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

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    So.. If we want to control the "hardware graphics acceleration", should it be done inside the Adobe Acrobat Pro ?
    If yes, which part of option should we changed ?
    If not, can someone tell me which way to setting this one ?
    Do anybody have other input ? This problem makes me crazy
    Thank you so much in advanced.

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