Forms created in Adobe LiveCycle are blank when viewed on a BlackBerry or previewed in Google Docs

Hello All.
I have searched the forums and all over the internet and have yet to find a solution.
A customer is using Adobe LiveCycle Designer 8.1 to create a custom PDF form and email it to a distribution of users.
When they open the file from their mail client it opens using Adobe Reader and all of the information submitted in the form is viewable.
If the user opens the same file on their BlackBerry or views the file in google docs the data entered in the form is missing ie: the form is blank.
Is there a special way that the files need to be created in order to be viewable using other PDF distillers?
Any assistance would be greatly appreciated.

There are two issues: Are the press releases being created in Reader or Acrobat? If in Reader was the extended features enabled in Reader?
If they were created in Reader with an enabled pdf file or Acrobat, then the problem is with the software on those devices and you would have to ask Apple or RIM, it is their issue.

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Please wait message when opening form created by Adobe LiveCycle Designer ES 9.0
Full message
Please wait... If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document. You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by visiting http://www.adobe.com/products/acrobat/readstep2.html. For more assistance with Adobe Reader visit http://www.adobe.com/support/products/ acrreader.html. Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries. Mac is a trademark of Apple Inc., registered in the United States and other countries. Linux is the registered trademark of Linus Torvalds in the U.S
Actions
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Uninstaled Adobe Reader Touch 1.3 and instaled 2.0 Build 84770
Additional Information
The form was created 10 or 11 months ago, and we are pretty sure that we were able to open it a while back
The same PDF file opens just fine in Windows 8.1 using Adober Reader XI 11,0.06, it is only the app that is affected.
The document cannot be opened by any other mobile app that we have tried or on another mobile OS (iOS)
Any ideas?
Thanks & Regards
Jim

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For example: I make a form using an Adobe Program and put it online for people to fill out. They fill it out and click a button to email it to me. When I open it, is there a way to see it as a PDF document?
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Forms created in Adobe LiveCycle are blank when viewed on a BlackBerry or previewed in Google Docs

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