Forms like boarding passes,UPS labels print too small

I have two HP OfficeJet 6400 series printers that I use with several computers, laptops and desktops. Even though I have the box checked to print to actual size in the Properties section, when I print forms like boarding passes and UPS labels, they only print in a very small format.  I've had UPS reject shipments because of scanning errors and airlines fuss with me because they can't scan at the gate.  I've tried everything I can find in the settings and nothing works.

Will the printer print from any app?
I know it sounds like a dumb question, but you didn't actually say...  And I admit to looking for software problems on an occasion or two when I had forgotten to plug in cables. 
-Noel

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    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

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    Scatteredskies
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    I hope this helps.
    Click the Kudos Thumbs-Up to say Thank You!
    And...Click Accept as Solution when my Answer provides a Fix or Workaround!
    I am pleased to provide assistance on behalf of HP. I do not work for HP. 
    Kind Regards,
    Dragon-Fur

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