Forms missing characters

A coworker is currently running Adobe Acrobat XI on her system.  She is also running a software program that requires novapdf.  When she tries to merge a document that is in Excel form, creating the pdf file at the time of the merge the document loses characters (letters and numbers).  When we uninstalled novapdf it works fine, but with the novapdf it no longer works.  Any suggestions other than creating the pdf file before merging the documents?

Hello,
For those that might be running into the same problem. Here are two options.
In the postscript file that gets sent to the printer, do a re-encoding of the fonts that are to be used.
For example:
/ArialMT findfont
0 dict copy begin
/Encoding ISOLatin1Encoding def
/ArialMT /FontName def
currentdict end
dup /FID undef
/ArialMT exch definefont pop
Best to use a script to do it on the fly (see Metalink DocID: 107445.1).
Second option is a bit easier. In this case, you'll have to use PDFprint from the Oracle reports plugin exchange (see Metalink DocID:356221.1). Basically, the postscript output from reports is converted to PDF and then it is sent to the printer. Since the actual output is PDF then the accented characters get printed correctly.

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