Forms not appearing in Response file when added and no preview

Question

One of my users has a form created with Adobe LiveCycle ES 8.2 and has been using it happily for the last 12 months up until about a month ago. The problem is when she receives the responses via email and double clicks on the attached PDF, it says it has been added to the response file and the total responses count goes up by one but you cannot see the response in the list.
She also says that other times the total count goes down when a response is added and again you cannot see the reponse in the list. A further problem is that when you Dbl-click a response in the list, you don't get a preview of the form you just get a blank window. I at first thought this may be a corruption but we did a restore of the file from a month before this started happening and we get the same result with that file.
I tried opening this file on another PC which had Acrobat 9.0 Pro but I get the same result. There are no filters applied and I have played with every view setting I could find to no avail. Any help/ideas would be greatly appreciated.
Carl

Answer 1

I apologise if my comments sounded too harsh.  I work for a lot of corporations and quasi government departments.  I have to work with "web teams" all the time and they're a very mixed bag.  Some are up with the technology and can actually be creative.  Others consist of people that were just plain unemployable but the company couldn't let them go without incurring union wrath, so they dump them in the "web team".
If Accessibility is what they want, Captivate has very strong features in this area.  Certainly better than any other e-learning tool I've seen.  You turn these on by selecting the Accessibility checkbox under Preferences.
If you don't like my idea of using Rollover Captions for ALT text, you can simply add accessibility text to any image on screen by selecting the image and clicking the Accessibility button.
Then in the dialog that pops up, you just untick the checkbox for automatic text (based on the name of the object) and add in your own like this:
You need to remember that with 508 compliance there are a number of levels.  You need to determine which level your organisation is aiming for and keep it practical or else you will end up with a lot of extra unnecessary expense and time wasting.  Lower levels of accessibility are very achievable.  As you move further up the levels it becomes increasingly impossible to deliver anything that isn't plain text.  In some cases, accessibility taken to the max would require you to build several different versions of your courseware.
If you Web Team expects you to go to the n.th degree in Accessibility, ask them to confirm exactly who's going to pay for it.