Forms - Why are fields blank and how to add a signature field
I created forms using FormsCentral and saved the PDF and I'm not collecting responses. I have clients fill out the form and email back to me. Some forms come back blank, making me think the person didn't fill out or save the form correctly, but when you put the cursor in the field you can see the information, so the form is totally useless. Why does this happen and how can I prevent it from happening? I read online about turning off the "Highlight Color" in the Form Preferences but this doesn't work.
The second question is about adding a signature field to a form created using FormsCentral. I couldn't figure out how to do it.
Thanks,
Eileen
FormsCentral doesn't support digital signatures. You can add digital signature fields using Acrobat, but you'll have to collect the forms outside of FormsCentral.
The blank field problem is most likely due to people using Preview on a Mac to fill-in and save the form. Preview corrupts PDF forms and other types of PDFs in a number of ways and should be avoided. What you can do with such forms though is to open them in Acrobat, export the form data to an FDF or XFDF file, open a blank form, and import the form data you just exported, and save. If you exported the submission-enabled PDF form from FormsCenrtral, you will have to remove the usage rights in order to import/export the form data. You do this in Acrobat by selecting: File > Save A Copy
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