Forms10g freezes frequently-need help urgently

Question

Hello,
we have just migrated all our forms6i to 10g environment,
our OAS is running on the Red hat Linux 4.5 and the DB is 10.1.0.3
the problem we have is once the form is loaded on the web browser, the forms is getting freezed very often , so our users are very frustrating, especially whenever we exit from a called form it is freezing. then we need to kill the IE seesion and re login.
we tried everyhitng from our knowedge but it is still doing the same thing, I am not sure if the problem is at the OAS side configuration or PC level issue. currenlty our application is very unsable on the web. we need to relase the new version to our 23 clients but i am so worried becuase of the freezing issue.
did anybody experience the same problem? any solution to fix the problem will be greatly appreciated.
Thanks
Edited by: Josh Samuel on Jan 10, 2009 12:43 PM

Answer 1

"if not, the forms application should run fine in any supported browser with the same 'baseHTMLJinitiator' value."
Assuming, that the right Java Version(s) /Jinitiator Version(s) are already installed - yes.
But guess following scenario: One user has JInitiator already installed by his Admin, and now he starts the JRE config by accident. Sun JRE Version whatever is not installed. Additionally he has not the privilage to install software on his PC (or maybe he is using a Terminal Server). Well, if you write
baseHTMLJinitiator=basejpi.htmin your formsweb.cfg there's a Java Runtime required which is not installed. You can configure the formsweb.cfg so that not only JInitiator get's downloaded and installed; this is also possible with JRE (I can't memorize but I can look it up if you want). A try of the install fails (no privilages), so "the damn application doesn't work" ;-). I don't believe the browser will take JInit if it doesn't find a Java Runtime.
Internet Explorer simply takes the highest JRE version nevertheless what you specify in your formsweb.cfg (except you set a registry key at the client) until the specified version is > as all of the actual installed JREs. But it doesn't switch to JInit if JRE isn't installed (If you got this working I'm really interested in this). If the specified version is higher, IE also won't start the forms app until you install the proper JRE (or one which is higher).
Firefox is somewhat tougher regarding JRE versions; he insinsts on the exact java version(not higher, not lower). Except you remove the version from your "jpi_mimetype" value in the formsweb.cfg, then Firefox chooses "his" java version...
regards