FormsCentral e-mail invite to be a team member not working

We are trying to add a member to our Forms Central team. However, he isn't receiving the e-mails inviting him to the website. His status shows him as "invited." I made him a form response receiver and contribitutor to a form I created, and it goes to his account but it does not see him as a member and his account remains as a "free" one instead of associating him to the paid team account we have. We have been successfull setting other members up to our account, but for some reason we're unable to get him set up. Please help.

All of our staff has that type of format: [email protected] and all of
them have been successful. I've included a screen shot below of our team
members. Our buyer and administrator have attempted adding and removing him
multiple times without success of him receiving the e-mails.
image: Inline image 1
Thanks,
Renee Rinehart
MIS Coordinator
Colorado Department of Labor and Employment
633 17th Street, Suite 700 | Denver, Colorado 80202
(303) 318-8834
www.colorado.gov/cdle
CDLE: “We Keep Colorado Working”

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