Formula - Row - Formatting Issue - Please Help

Question

Hi,
I am currently writting a report in Business Objects (Web Intelligence Document) to reflect Incentives gained by our call centre staff. I have written the report and all the data is correct and it gives me the info i need, however for cosmetics reasons and easy view for managers i need the report to line the row correctly.
For Example:
A customer calls and wants to add legal cover and personal accident cover to their policy mid-term - Holly Daniels (a member of our staff) will do that change for the customer which means she gains 10% of the costing of each product sold..these changes are classed as two events but it is actually only one change. Which means Holly's name appears twice on two different rows and in the legal cover column it says £2.50 in the cell and on a separate row under the personal accident column she has £1.50 in that cell, however the question is, i need both of these showing on one row rather than two with Holly's name only appearing once.
This will work in excel as the formula only represents one cell, however in the Web Intelligence Document one formula represents the whole column.
Is there a formula for this or any advice would be much appreciated.
Thanks very much
Kelly

Answer 1

Hi Kelly,
As I understand you want to sum the incentive gained Employee  but  want name of employee to be displayed only once
Ex:
Date                    Policy Number          Customer Name              Legal Cover    
21-10/2008          210000088                 Holly Daniels                £1.50
21/10/2008           210000088                 Holly Daniels                £2.50
You want this way:
Date                    Policy Number          Customer Name              Legal Cover    
21/10/2008          210000088                 Holly Daniels                   £4.00
This you can achieve By Using Input and Output contexts.
1)     Create Variable as Sum_of_cover
2)     Write Formula as   sum() IN (;[Customer Name])
3)     Place this formula as  Total Legal Cover.
It will display Value Policy Number, Customer Name only once and Legal Cover as sum of 2 values i.e. 1.5 and 2.5.
Date                  Policy Number            Customer Name      Legal_cover
21/10/2008           210000088                 Holly Daniels                £4.00
if itu2019s not working try the following .
sum() IN (;[Customer Name]) IN ()
here at the end of formula use either Customer Name / Policy Number whichever works.
I Hope this is Helpfulu2026
Thanksu2026
Pratik