Fort Wayne, In. HTC Thunderbolt no 4G connection all day

Hey when I first bought my Thunderbolt I was in 4G connection at all times nearly, but today for some odd reason it has only been in 3G connection. I have tried hard resetting/ pulling the battery and also I have checked the settings to make sure they were correct. I have even put it in lte mode only and all I got was 1x bars. I guess I'm really curious as to why this has happened today.
Any answers are greatly appreciated,
Jimmy

Hi Jimmyfb55,
I would also be curious as to why you could not pick up the 4G signal on the 14th when you posted.I competely understand your frustration. I want you to know that I have checked my references and I do not show any reported outages for the Fort Wayne, IN area on that day. I am, however, glad that you were able to connect to a 3G signal, so you could still use data on the Thunderbolt.
Since posting, has the issue been resolved? Are you now able to pick up a 4G signal?
Please post back and let us know, thanks!

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From HTC:
Thank you for your email regarding your HTC Thunderbolt. We apologize for the issues you have experienced with the device powering off while attempting to charge. For this issue, our options are somewhat limited.
First, remove any third party applications that may be installed on the device to make sure they are not causing a software conflict. To do this, tap Menu on the Home screen>Settings>Applications>Manage Applications. Locate any third party programs you have installed, tap on the listing and select uninstall. Once this is done, or if you do not have any third party programs, perform a soft reset. This is done by powering the device off and removing the battery for approximately 5-10 seconds. After this, reinsert the battery and test operation.
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If the issue is still present, you may wish to contact our repair department. They can be reached at 1-800-229-1235, 8:30 am to 5 pm EST, Monday through Friday. Feel free to contact us again should you have any further questions. If you feel more comfortable discussing issues by phone, you can contact Technical Support at 1-866-449-8358, 6 am to 1 am EST, 7 days a week.

Fort Wayne, In. HTC Thunderbolt no 4G connection all day

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