Forum easy of use

Being in my 70s i do not find it easy to find my way round the forum
After one reply it said click white star if the reply was useful. What white star?
also find trying to access bt informatiom / areas  dificult
Trying to get to the right section / person is not easy
When i have a tech problem i find some of those based in the far east not as good as the assistant who called me from Exeter who was very patient and solved my problem
Had the wrong information a number of times from the far east assistants

johnoap wrote:
Being in my 70s i do not find it easy to find my way round the forum
After one reply it said click white star if the reply was useful. What white star?
also find trying to access bt informatiom / areas  dificult
Trying to get to the right section / person is not easy
When i have a tech problem i find some of those based in the far east not as good as the assistant who called me from Exeter who was very patient and solved my problem
Had the wrong information a number of times from the far east assistants
You are not alone in finding this forum not easy to use. 
BT devote little effort to it and most suggestions for improvement are ignored.
Also the suggestion by a contributor to click a white star if the reply was useful is against forum rules but several of the people who police the forum are the worse offenders and even have it built in to their signatures that causes the message in situations where it is not possible.

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    The BTCare Community Forums site is provided by British Telecommunications plc (BT) whose registered address is at 81 Newgate Street, London EC1A 7AJ, registration number 1800000.
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    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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    Michel, Thank You for your answer.
    Hopefully, Asobe development will make a distinction between:
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