Forum for discussions around "My Oracle Support"

Since there isn't a forum specifically for "My Oracle Support" what do people think about having one created.
There are forums both here and in the MOS communities for just about every other product that Oracle has what about one for MOS on http://forums.oracle.com?
Any value in it?

Pointless wrote:
Hans Forbrich wrote:
user10158586 wrote:
If having it out in the open didn't get complaints noticed, why would they care?I don't think anyone (except possibly Oracle's support group) is arguing against getting this stuff into the open.
The question (at least in my little mind) is "Why do people think that Oracle should provide the forum to air Oracle's laundry?"Possibly because it would encourage them to provide a better service to paying support customers and listen to what they need and that that would ultimately be beneficial to Oracle?
When Oracle do not provide a public forum for Oracle users to discuss their experiences and lock threads when people do discuss their experiences tends to suggest that, yes they notice the discussions on this site and that they do not want those experiences to become public, because in general they are not positive experiences.What makes you think Oracle Support will listen here? They feel they have an appropriate forum.
>
I think in the long run Oracle's stance on the support upgrade and their efforts to keep it quiet will only hurt Oracle.I agree.
But then again, perhaps they believe they provided us with appropriate opportunity to provide feedback.
Indeed, they have held several public forums asking for feedback (in particular for input on how to design the new Certify system), some of which I advertised for them, AND NO ONE CAME. There were dozens of excuses provided when I contacted individuals to encourage participation.
If they provide facilities and resources and we ignore them, why should they (MOS) make any effort to come to a location that they have told us they do not officially monitor.
Indeed, we have been told several times that MOS/MOS-C and Forums are separate. And the moderator here is trying very hard to keep them separate as well.
>
What is worrying is we have seen a similar attitude during the various forums upgrades where useful features are continually removed and features no one wants are added and scalability goes down. It begins to look like an institutionalized attitude of not listening.Bi-directional. There is truly a mutual attitude of not listening.
For example - you claim 'no one wants those features'. Yet, those features were, and are, wanted by some - specifically by the Applications community that is not at all well represented in OTN Forums.
(How they are implemented, and whether Flash is a usable technology for this ... is another discussion entirely. Let's just say I am on record as an early advocate of http://supporthtml.oracle.com)

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Sachidanand
([email protected])
Bangalore,India

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null

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Edited by: user13111861 on Jul 10, 2012 6:43 PM
Edited by: user13111861 on Jul 10, 2012 7:51 PM

>
As a result, at this point in time my only available tool to run the OTL_Diag.sql script (provided by Oracle Support) is SQL Developer
>
Then you will have to edit the script, break it into pieces, execute each piece manually and save the output to feed into the next piece as required based on what the script is actually doing. Don't post the script or contents as that will likely violate your support agreement.
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Even if you appear to be successful you will still have an issue when you communicate the results of your 'test' to Oracle support and they determine you didn't follow their instructions to use the proper tool.
Sounds like your management is either ignorant or incompetent so I suggest you cover yourself by documentating the instructions from Oracle support and the direct orders you were given to disregard those instructions. No need to discuss that issue further but clearly there are resources available somewhere in the org that has the proper privileges or they wouldn't be able to maintain and support the database. If they want to pay for support they should heed their advice. Nuff said.

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Forum for discussions around "My Oracle Support"

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