Forum platform upgrade

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• Cross-platform upgrade question

  I'm posting this question here as I have had less than satisfactory results from asking Customer Support about this issue. I know this forum is moderated by some great folks at Adobe and am hoping someone can clear up this question for me.
  I currently own CS3 Design Premium for Windows, and need to purchase CS5 for Mac. A search for "Cross platform swap" on Adobe brought me to this page: http://kb2.adobe.com/cps/405/kb405819.html. However, the instructions there don't match what is offered on the support page. Under Return/Exchange/Refund I have only the following options:
  Duplicate Order
  Product Didn't perform/ work as expected
  Purchased Incorrect upgrade
  Purchased Wrong Product/Platform/Language
  Shipping Problems
  Unable to Download Order
  Wrong Product delivered
  None of those options is correct as described in the KB article. I decided to chat with Customer Support, and the rep told me that all I had to do is order the upgrade and I could choose which platform to install on first run. Really? The Rep said CS5 included two discs, one for Windows install and one for OS X. He assured me that I would have no problem installing a CS5 upgrade on my Mac, even though I have never installed CS3 on that machine.
  I am skeptical about this solution for two reasons: one, Adobe has never offered Win and Mac discs together for CS versions. Two, when I go to pre-order CS5 I need to make a choice between platforms.
  Has Adobe changed its method of delivering Creative Suite products? Are both platform discs really included? If not, there are two things that need to be done:
  Article http://kb2.adobe.com/cps/405/kb405819.html needs to be corrected. The steps as described cannot be completed.
  Customer Support reps need to be notified that they are providing incorrect information regarding cross-platform upgrade procedures.
  Finally, I need correct information as to how to go about upgrading my CS3 Windows to CS5 Mac. Do I purchase an upgrade disc and use my CS3 serial number to install? Do I do some sort of return, and if so, how?
  Thanks in advance to anyone from Adobe who is willing to take the time to answer my question.

  I don't represent Adobe in any capacity other than a mostly satisfied user. Here's what I did on a cross platform (Windows to Mac) exchange--not an upgrade, but my experience may help you.
  I, too, found that the directions didn't match the support web site.  So I used 'Purchased wrong...' as my subject.  I then completely described what I wanted to do in the comments section.  I included my current platform version and serial number in the comments. After posting I had a case number to enter onto the Letter of Destruction (LOD) which I then attached to the case. I don't know if a LOD is required in your situation as you will be paying for an upgrade.  You should be able to keep both packages active-but customer support will probably know.  In my case I had to certify that I had destroyed the original Windows package.
  After this was posted to the Adobe Customer Support Portal I then had a case number I could give to the telephone customer support so I called them.  While on the line with them they read my case file and informed me my credit card would be charged $5.95 for shipping.  Six days later I had the CS4 Design Premium for the Mac.  It *should* be just as easy for you.
  I must say that I have had to call Adobe Customer Support a handful of times in the last couple of years.  In each and every case I received prompt and accurate information that solved my problem or pointed me directly to the solution.  I am aware that this is not always the case and wish you good luck.

• Code Formating after Forum Software Upgrade

  Hello SCN Forum Administrators,
  it seems that all code formating which was done with the
  [code]
  Tags was not automatically converted during the Forum Software Upgrade. What can I do to correct my code in the Forum Topic Re: Display ALV GRID with PHP? The message was posted by myself but I can't edit it.
  Best regards
  Gregor

  Hi all,
  the new forum version does contain a filter that can handle the old [code] tags. The problem was that we had to turn it off because it permanently ran into Stackoverflow errors and thus bringing the whole landscape into trouble.
  Now we have to convert all the old [code] markup in all messages with the new {code} markup. We are currently testing this.
  In other words: [code] is no longer supported, the usage of {code} is recommended.
  Regards,
  Michael

• Can you still get a cross platform upgrade for CS3?

  I'm a mac user and recently purchased CS3 Design Premium for windows used -- does anyone know you can still get a cross platform upgrade from windows to mac without upgrading to CS4?

  I am very, very sorry to read that. My windows pc is just crashed because of a virus my payed anti-virus program could not deal with, and everything have to be cleared totally. (XP pro - browser used at the virus-time = Mozilla. Anti-virus program = The price winning PC-tools)
  Have to start all over again from scratch.
  Therefore I wanted to change to a new Mac machine for my CS3.
  I know I could upgrade to CS4, but do not need the CS4 for the time being, so I have to stay with Windows.
  Alle my other programs - Nikon - Topaz -  Nik-software - Hemi. - Jason Odell - have been so very helpfull and trusted me and have send me new keys - THANK YOU, you have a lot of problems when this problem happens, so they removed some of the stones, , but not Adobe, they said by telephone (I also tryed a mail, but no answer), that I have to sit at the pc for installing and then try to call them by telephone to get help for autentification, and nobody can promise me it will be the same day.
  Last time it took one and a half our to get through by telephone.
  I really love your program (CS3 extended) ....... but not this.

• No Pre-CS4 cross-platform upgrades anymore?

  I bought CS3.3 Web Premium for Windows 2 1/2 months ago. Before I purchased I confirmed with Adobe Customer Service that I can exchange it to the Mac version for free.
  This week I finally purchased a Mac and called Adobe to get the Mac version, and was told that my only option would be to upgrade to CS4 Mac (for $$$) and that they no longer sell / send out version 3.3.
  Can this be for real? I just bought it 2 1/2 months ago and they are no longer honoring their free cross-platform upgrade policy. It's hard to imagine that they don't have 3.3 in stock any more. It's not like I am requesting a CS2 Win to CS2 Mac upgrade. I just spend a lot of money, and now they want me to spend even more money...
  Any ideas? Anybody at Adobe reading this?
  Greg

  Now that makes sense. I'm beginning to thing that the techs and sales people at Adobe don't really know anything. I spoke to three, and none of them even hinted at that possibility.
  I also spoke to someone at Apple who said that their software couldn't damage the Mac's hardware, as well. It's hard to believe they'd keep it on the market without warnings, recalls or disclaimers, knowing it could do that much damage.
  Sure leaves a bad taste in my mouth about Adobe. Maybe it's time for me to look at other software.
  Thanks,
  Michele

• Cross-platform upgrade?

  Can I get cross-platform upgrade Adobe creative suite 5 Design Premium (student and teacher edition) from PC to Mac OS 10.10.2?

  No, cross-platform swapping is only supported for the latest release CS version which is now CS6.
  Order product | Platform, language swap

• I need a cross-platform upgrade.

  How can I get that?  Did one of you has been able to get it?
  Is it just me of ADOBE customer service is simply uncapable???
  My story is a long one!  I'll make it short.
  I've moved from Windows to Mac.
  So I've ordered a CS4 upgrade on your web site on may 26th.  When, 3 weeks later, i wanted to activate it, it said my previous windows key was not valid.
  I called, mailed, open cases, filled out LOD, sent them, uploaded them, faxed them, called again, again, etc, etc...  Problem is the on the website, YOU CAN'T ORDER cross-platform upgrade!!!!!  But it is not mentionned anywhere!!
  I then tried to get reimbursed and just redo the process over phone.  Refund? Did I say refund??  So I called, mailed, open cases, filled out LOD, sent them, uploaded them, faxed them, called again, again, etc, etc...  End of July, I was completely resourceless, so I called MasterCard and told them my story.  They reimbursed me.
  10 days ago I called back by phone to order the cross-platform upgrade since they told me it was the way of doing it.  I ordered, and even added on the order a lightroom 2.  I paid again on credit card.  They asked me again (!) to fill out a new LOD and upload it.  I did.  Now, 10 days later, today, I called back and guess what?  They will escalate my case to upper level!!!!!!!  They haven't ship anything yet!!!!!!!!!!!
  I CAN'T BELIEVE THIS!!!  Please tell me that someone cares for loyal customer at Adobe!!!  I could just pirate the software but I want to pay and use it legally!!!!  And this is how I am being served!!!!!
  Is it just me or somebody else could help??  By the way, when I called today, the Indian guy hung-up on me!!!!  I can't believe this!!!
  Who else had the same problem and more important, How did you get your product shipped??
  Serge

  That's exactly what I did!!  I called them, placed my order, paid for it, filled the Letter of Destruction they asked, uploaded it on the open case in the support portal and then, 10 days later, I call back to hear the same story again!
  Nothing has been done and they will escalate my case!!!!!!  Could you imagine?!  I originally started the process of simply buying a product on May 26th and still can't get it!!!!!!!!!!
  Again, I'm not surprised if a lot of people other alternatives!!!!!  They really are lucky not real good alternatives existed to Photoshop cause I would be gone weeks ago!!  The product is good and is the only one, so they know! 
  Do you have other suggestions??  Phone numbers?  What about a VP Customer Service?  VP Sales?  Someone that is based in USA and cares for customers!!!!!
  Thanks for any kind of help!!!

• Cross platform upgrade question between Photoshop CS5/CS6 and multiple Windows/Mac computers

  Hello,
  I'm currently using a Windows laptop and PC running Photoshop CS5 from a Student license I got in college. I am considering moving to an Apple laptop so I was looking at the cross platform update question on the forum that led me here: Order product | Platform, language swap
  It's not really clear if I will be eligible for the upgrade, and Adobe support chat sent me to the forum, and that page sends me back to where I started to see if I am eligible. I would prefer to purchase the upgrade outright, rather than pay for the new monthly subscription model.
  If I am eligible for a swap/upgrade to Apple CS6, will I still be able to use CS5 on my Windows PC?
  Thanks.

  I don't have a definitive answer, but I have a feeling that a student teacher version is not eligible for an upgrade discount.  You own the CS5 perpetual license, and can install it on two computers at the same time as CS6, CC etc.  That will be the case in perpetuity.  (not sure why I didn't just type 'forever' back there, or alert the cliche police 'Going forward')
  Photoshop CS6 Extended will cost you just shy of US$1600 according to this Amazon page  The non extended version does not give you the 3D tools, and Photoshop CC comes as the full extended version as standard.  If you got the Photoshop / Lightroom Photography plan at a mere $10 a month, the price of CS6 would keep you subscribed for > three years.  Photoshop CC has a lot of wonderful features CS6 does not have, and will never have, and CC will be be constantly updated 'in perpetuity'. ;-)  $10 a month!  Heck, what's not to like about that?!!!

• Are cross-platform upgrades allowed?

  I own a copy of Adobe CS3 for Windows. I have recently purchased a Mac, and need to get Adobe Creative Suite (preferably CS6) set up on it. Do I need to buy a completely new version of Creative Suite for the Mac, or can I buy a Mac upgrade version, and then use my serial code from CS3 Windows version to validate the upgrade version on my Mac? If I can do that, is it allowed to also buy an upgrade version of CS6 for Windows, and install that using the same CS3 license key to validate the upgrade version on Windows?

  Yes ,it is possible to upgrade from cs3 to cs6 & that also cross platform, yes it should  accept the windows previous version serial key , The Enter Serial Number Upgrade dialog box also accepts the Windows serial number{if not then contact Adobe support }.
  The best option is to place the order through the adobe sales team
  800-585-0774
  Monday-Friday
  9am-10pm (Eastern Time)

• Real Application Testing Cross-Platform upgradation

  Hi,
  We are planning to migrate Production database from Oracle 10.2.0.5 on Windows 64bit platform to Oracle 11.2.0.2 on RHEL 64bit platform.
  My doubt is whether we can perform load capture on Oracle 10.2.0.5 Single instance database on Windows 64bit platform and replay it on Oracle 11.2.0.2 RAC database on RHEL 64bit platform.

  Bhavi Savla wrote:
  Hi,
  We are planning to migrate Production database from Oracle 10.2.0.5 on Windows 64bit platform to Oracle 11.2.0.2 on RHEL 64bit platform.
  My doubt is whether we can perform load capture on Oracle 10.2.0.5 Single instance database on Windows 64bit platform and replay it on Oracle 11.2.0.2 RAC database on RHEL 64bit platform.yes you can please refer MOS notes for more info.
  Master Note For Oracle Database Upgrades and Migrations [ID 1152016.1]
  Migration Of An Oracle Database Across OS Platforms [ID 733205.1]

• SCM / APO forum on upgrade

  Hi All,
  Just to moot a proposal for new forum on SCM or APO upgrade
  There are forums for ECC & CRM upgrades
  For APO, we have few threads & a good wiki on newer versions
  Are there no upgrades happening
  Moderators & Guru's please share & enlighten
  Acceval team

  Hi Andre,
  There can be a number of transitional steps to move from SCM with liveCache to ERP/SCM on HANA. The bottom line is that liveCache becomes part of the HANA database so there is no need for a separate liveCache server. SCM on HANA is generally available now. See SAP Note 1825703. I believe the following steps are representative. You'll have to consult with your SAP representative for the exact details.
  Steps -> SCM w/ LC -> SCM w/ LC and HANA -> SCM w/ HANA -> SCM on ERP w/ HANA
  You don't have to go through each step. I'm not sure when the consolidated ERP/SCM on HANA will be GA.
  Best Regards,
  Mike

• Cs2 cross platform upgrade

  Hi there,  I own cs2 and finally bought a mac and would like to upgrade, cross platform.  I understand that I cannot upgrade past cs5, which is fine with me.  But I can't figure out how to find cs5, help! 
  Thanks so much,
  Beth

  CS5 is no longer sold by Adobe. They only sell the current version CS6.
  Your remaining option for upgrading is to find a secondhand copy. Just beware of buying secondhand software due to rampant piracy and ubiquitous invalid serial numbers.

• Forum software 'upgrade'

  This has to be the most useless forum 'upgrade' that Adobe have ever managed. Heaven only knows how we're supposed to keep track of anything at all now... and yes I have complained about it in the correct place - and I'm not the only one, by any means. What on EARTH were they playing at?

  SteveG(AudioMasters) wrote:
  emmrecs wrote:
  Whilst we're discussing this "marvellous new forum software", has anyone else experienced the "feature" that their "real" name is now displayed as the author of a post even if their "screen" name is still retained in their profile?
  Yes - but that's only for you, just in case you've forgotten who you are... Everybody else sees your screen name.
  Bob Howes wrote:
  Some of the criticisms of your new software are things that are just a pain in the posterior.  This one should be a deal breaker because it makes these forums totally useless for their purpose.  Give this JIVE rubbish the push and buy a proper forum software like vBulletin or Invision based on php.  This is just making Adobe look completely and utterly clueless.
  Quite. What Adobe simply don't get is what people actually want and need from the forums in the vast majority of instances. People aren't looking for a social interaction site like Facebook, where you have to 'follow' people and 'like' what they say (noticed the 'like' buttons here now?). They simply want somewhere where they can ask a question and get an answer. This means that the questions, and the responses, have to be transparent - and the reply history has to be visible.
  What this means is that Jive is completely irrelevant as a 'solution'. Even as social software, this sucks. So why are Adobe persisting with this rubbish - unless there's some sort of a shady back-door arrangement going on????
  Thanks Steve!
  And yes, I wholeheartedly agree with what you write above!  Unfortunately, this "connected" world seems to be what big organisations believe their users/customers/clients need/want/can't possibly manage without!

• Req for new s/w platform upgrade

  many of asha 311 are asking for full software upgrade i.e from DP2.0 to ASP1.0x . With humble req to nokia s/w developers pls provide software upgrade to ASP1.0 x
  look asha 311 is a high end fone with good hard ware but do not have perfect suitable sw thats new ASP1.0x it has good memory as compared to asha 500 series .
  As we all know that asha 500 series has very less internal memory ram and rom. But still they are equipped with asp1.0x . If we install it on asha 311 it will sell more fast like hot cakes and more than its brother asha 500 series . And will have very good speed .
  DP 2.0 is just a bulk of useless sw .
  So pls provide ASP1.0x as next sw update pls pls pls

  Even lumia series have got new software upgrade to amber
  for some1 sayin that its just an update then my ans is it isnt only an update but also like an upgrade as its adding tottaly new features to lumia .

• Cross-Platform upgrade failed.

  Today i called into adobe to preform a cross-upgrade from my windows Photoshop Cs3 to mac Photoshop Cs4. All this together would cost 200$. I gave them my serial number twice, they repeated it back to me and everything was correct. But they said they could not find the serial number in the system. My parents bought it on a website from Canada 2 years ago so we no longer have the receipts. I say this because they said they would need proof then i could go ahead and start the process. Is there another way of prooving i purchased it or something else i can do? Please help! Thank you!

  >Would that help prove that i bought it?
  I hope so. At least I hope it not too late, as in: I made a back-up of my corrupted drive.
  Rob