Forum XML Export failure - user not found

Hi,
first, I know the export/import functionality is disabled by default in the jive forum version of SAP.
But they don't provide any other mechanism to export forum content, so we have to use it.
We want to export our forum content with the XML Export function.
When I want to export the whole content, the error log shows following:
2009.12.22 09:54:45 [error]
com.jivesoftware.base.UserNotFoundException
at com.sap.netweaver.coll.forums.ume.User$JiveUser.loadUserByIDFromDb(User.java:446)
at com.sap.netweaver.coll.forums.ume.User$JiveUser.<init>(User.java:356)
at com.sap.netweaver.coll.forums.ume.User.<init>(User.java:77)
at com.sap.netweaver.coll.forums.ume.UserManager.lookupUser(UserManager.java:139)
at com.jivesoftware.base.UserManagerAdapter.getUser(UserManagerAdapter.java:82)
at com.jivesoftware.base.database.DbPoll.getUser(DbPoll.java:160)
at com.jivesoftware.forum.proxy.PollProxy.getUser(PollProxy.java:47)
at com.jivesoftware.forum.database.DbDataExport.exportPoll(DbDataExport.java:1643)
at com.jivesoftware.forum.database.DbDataExport.exportPolls(DbDataExport.java:1624)
at com.jivesoftware.forum.database.DbDataExport.exportForum(DbDataExport.java:1415)
at com.jivesoftware.forum.database.DbDataExport.exportForums(DbDataExport.java:1330)
at com.jivesoftware.forum.database.DbDataExport.exportForumCategory(DbDataExport.java:1305)
at com.jivesoftware.forum.database.DbDataExport.exportForumCategories(DbDataExport.java:1112)
at com.jivesoftware.forum.database.DbDataExport.exportForumCategories(DbDataExport.java:1101)
at com.jivesoftware.forum.database.DbDataExport.doRun(DbDataExport.java:624)
at com.jivesoftware.forum.util.DataExportServlet.service(DataExportServlet.java:120)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:117)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:62)
at com.jivesoftware.base.action.JiveAdminActionFilter.doFilter(JiveAdminActionFilter.java:37)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:58)
at com.opensymphony.webwork.dispatcher.FilterDispatcher.doFilter(FilterDispatcher.java:189)
at com.jivesoftware.base.action.util.JiveFilterDispatcher.doFilter(JiveFilterDispatcher.java:68)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:58)
at com.jivesoftware.base.util.webwork.JiveActionContextCleanUp.doFilter(JiveActionContextCleanUp.java:41)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:58)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:384)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
at java.security.AccessController.doPrivileged(Native Method)
at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)
at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)
But when I export the forums seperatly there are only a few which throws this exception.
I looked up the usernames from the user who posted in this forums in the table JIVEUSER in the database. But they are all stored in it.
Can I look up somewhere the username, that isn't found?
Neither in the error log nor in the debug log I have found it.
Best Regards,
Manuel

The error is caused to an authentication failure and is not an issue with authorization
You need to look at your authentications policy (Policy->Authentications) and see which identity store was authenticated against
In addition can do the Live Authentications page (Monitor->Authentications) and for the failing record click on the icon under details. This will give you the full details of the requets processing and you can see which rule was matched in the identity policy (Identity Policy Matched Rule) and "Selected Identity Stores".

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    07/25/2014 14:11:08.43 SharePoint Foundation Micro Trace uls4 Medium Micro Trace Tags: 0 nasq be11a89c-fbe8-a08d-57d2-afa6a4948743
    07/25/2014 14:11:08.43 SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (Request (GET:https://my.hungernet.org:443/Person.aspx?accountname=FA%255Ccbuchholz)). Execution Time=1.3859 be11a89c-fbe8-a08d-57d2-afa6a4948743
    07/25/2014 14:11:08.47 SharePoint Foundation Monitoring nasq Medium Entering monitored scope (Request (GET:https://my.hungernet.org:443/Person.aspx?accountname=FA%255Ccbuchholz)). Parent No
    07/25/2014 14:11:08.47 SharePoint Foundation Logging Correlation Data xmnv Medium Name=Request (GET:https://my.hungernet.org:443/Person.aspx?accountname=FA%255Ccbuchholz) be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.49 SharePoint Foundation General ajji6 High Unable to write SPDistributedCache call usage entry. be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.50 SharePoint Foundation Authentication Authorization agb9s Medium Non-OAuth request. IsAuthenticated=True, UserIdentityName=0#.w|fa\cbuchholz, ClaimsCount=167 be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.50 SharePoint Foundation Files ak8dj High UserAgent not available, file operations may not be optimized. at Microsoft.SharePoint.SPFileStreamManager.CreateCobaltStreamContainer(SPFileStreamStore spfs, ILockBytes ilb, Boolean copyOnFirstWrite, Boolean disposeIlb) at Microsoft.SharePoint.SPFileStreamManager.SetInputLockBytes(SPFileInfo& fileInfo, SqlSession session, PrefetchResult prefetchResult) at Microsoft.SharePoint.CoordinatedStreamBuffer.SPCoordinatedStreamBufferFactory.CreateFromDocumentRowset(Guid databaseId, SqlSession session, SPFileStreamManager spfstm, Object[] metadataRow, SPRowset contentRowset, SPDocumentBindRequest& dbreq, SPDocumentBindResults& dbres) at Microsoft.SharePoint.SPSqlClient.GetDocumentContentRow(Int32 rowOrd, Object ospFileStmMgr, SPDocumentBindRequest& dbreq, SPDocumentBindResults& dbres... be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.50* SharePoint Foundation Files ak8dj High ...) at Microsoft.SharePoint.Library.SPRequestInternalClass.GetFileAndMetaInfo(String bstrUrl, Byte bPageView, Byte bPageMode, Byte bGetBuildDependencySet, String bstrCurrentFolderUrl, Int32 iRequestVersion, Byte bMainFileRequest, Boolean& pbCanCustomizePages, Boolean& pbCanPersonalizeWebParts, Boolean& pbCanAddDeleteWebParts, Boolean& pbGhostedDocument, Boolean& pbDefaultToPersonal, Boolean& pbIsWebWelcomePage, String& pbstrSiteRoot, Guid& pgSiteId, UInt32& pdwVersion, String& pbstrTimeLastModified, String& pbstrContent, UInt32& pdwPartCount, Object& pvarMetaData, Object& pvarMultipleMeetingDoclibRootFolders, String& pbstrRedirectUrl, Boolean& pbObjectIsList, Guid& pgListId, UInt32& pdwItemId, Int64& pllListFlags, Boolean& pbAccessDenied, Guid& pgDocid, Byte& piLevel, UInt64& ppermMask, ... be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.50* SharePoint Foundation Files ak8dj High ...Object& pvarBuildDependencySet, UInt32& pdwNumBuildDependencies, Object& pvarBuildDependencies, String& pbstrFolderUrl, String& pbstrContentTypeOrder, Guid& pgDocScopeId) at Microsoft.SharePoint.Library.SPRequestInternalClass.GetFileAndMetaInfo(String bstrUrl, Byte bPageView, Byte bPageMode, Byte bGetBuildDependencySet, String bstrCurrentFolderUrl, Int32 iRequestVersion, Byte bMainFileRequest, Boolean& pbCanCustomizePages, Boolean& pbCanPersonalizeWebParts, Boolean& pbCanAddDeleteWebParts, Boolean& pbGhostedDocument, Boolean& pbDefaultToPersonal, Boolean& pbIsWebWelcomePage, String& pbstrSiteRoot, Guid& pgSiteId, UInt32& pdwVersion, String& pbstrTimeLastModified, String& pbstrContent, UInt32& pdwPartCount, Object& pvarMetaData, Object& pvarMultipleMeetingDoclibRootFolders, String& pbst... be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.50* SharePoint Foundation Files ak8dj High ...rRedirectUrl, Boolean& pbObjectIsList, Guid& pgListId, UInt32& pdwItemId, Int64& pllListFlags, Boolean& pbAccessDenied, Guid& pgDocid, Byte& piLevel, UInt64& ppermMask, Object& pvarBuildDependencySet, UInt32& pdwNumBuildDependencies, Object& pvarBuildDependencies, String& pbstrFolderUrl, String& pbstrContentTypeOrder, Guid& pgDocScopeId) at Microsoft.SharePoint.Library.SPRequest.GetFileAndMetaInfo(String bstrUrl, Byte bPageView, Byte bPageMode, Byte bGetBuildDependencySet, String bstrCurrentFolderUrl, Int32 iRequestVersion, Byte bMainFileRequest, Boolean& pbCanCustomizePages, Boolean& pbCanPersonalizeWebParts, Boolean& pbCanAddDeleteWebParts, Boolean& pbGhostedDocument, Boolean& pbDefaultToPersonal, Boolean& pbIsWebWelcomePage, String& pbstrSiteRoot, Guid& pgSiteId, UInt32& pdwVersion,... be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.50* SharePoint Foundation Files ak8dj High ... String& pbstrTimeLastModified, String& pbstrContent, UInt32& pdwPartCount, Object& pvarMetaData, Object& pvarMultipleMeetingDoclibRootFolders, String& pbstrRedirectUrl, Boolean& pbObjectIsList, Guid& pgListId, UInt32& pdwItemId, Int64& pllListFlags, Boolean& pbAccessDenied, Guid& pgDocid, Byte& piLevel, UInt64& ppermMask, Object& pvarBuildDependencySet, UInt32& pdwNumBuildDependencies, Object& pvarBuildDependencies, String& pbstrFolderUrl, String& pbstrContentTypeOrder, Guid& pgDocScopeId) at Microsoft.SharePoint.SPWeb.GetWebPartPageContent(Uri pageUrl, Int32 pageVersion, PageView requestedView, HttpContext context, Boolean forRender, Boolean includeHidden, Boolean mainFileRequest, Boolean fetchDependencyInformation, Boolean& ghostedPage, String& siteRoot, Guid& siteId, Int64& bytes, ... be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.50* SharePoint Foundation Files ak8dj High ...Guid& docId, UInt32& docVersion, String& timeLastModified, Byte& level, Object& buildDependencySetData, UInt32& dependencyCount, Object& buildDependencies, SPWebPartCollectionInitialState& initialState, Object& oMultipleMeetingDoclibRootFolders, String& redirectUrl, Boolean& ObjectIsList, Guid& listId) at Microsoft.SharePoint.ApplicationRuntime.SPRequestModuleData.FetchWebPartPageInformationForInit(HttpContext context, SPWeb spweb, Boolean mainFileRequest, String path, Boolean impersonate, Boolean& isAppWeb, Boolean& fGhostedPage, Guid& docId, UInt32& docVersion, String& timeLastModified, SPFileLevel& spLevel, String& masterPageUrl, String& customMasterPageUrl, String& webUrl, String& siteUrl, Guid& siteId, Object& buildDependencySetData, SPWebPartCollectionInitialState& initialState, ... be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.50* SharePoint Foundation Files ak8dj High ...String& siteRoot, String& redirectUrl, Object& oMultipleMeetingDoclibRootFolders, Boolean& objectIsList, Guid& listId, Int64& bytes) at Microsoft.SharePoint.ApplicationRuntime.SPRequestModuleData.GetFileForRequest(HttpContext context, SPWeb web, Boolean exclusion, String virtualPath) at Microsoft.SharePoint.ApplicationRuntime.SPRequestModule.InitContextWeb(HttpContext context, SPWeb web) at Microsoft.SharePoint.WebControls.SPControl.SPWebEnsureSPControl(HttpContext context) at Microsoft.SharePoint.ApplicationRuntime.SPRequestModule.GetContextWeb(HttpContext context) at Microsoft.SharePoint.ApplicationRuntime.SPRequestModule.PostResolveRequestCacheHandler(Object oSender, EventArgs ea) at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IEx... be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.50* SharePoint Foundation Files ak8dj High ...ecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) at System.Web.HttpApplication.PipelineStepManager.ResumeSteps(Exception error) at System.Web.HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb) at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompl... be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.50* SharePoint Foundation Files ak8dj High ...etion(IntPtr pHandler, RequestNotificationStatus& notificationStatus) at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.50 SharePoint Foundation Files aiv4w Medium Spent 0 ms to bind 4224 byte file stream be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.50 SharePoint Foundation Logging Correlation Data xmnv Medium Site=/ be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.50 SharePoint Foundation Monitoring b4ly High Leaving Monitored Scope (PostResolveRequestCacheHandler). Execution Time=11.7341 be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.52 SharePoint Portal Server User Profiles aj2aw Verbose GetPartitionPropertiesCache :: ApplicationId = c604ddac-b9f9-4661-b31f-44cdcf2b78dc be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.52 SharePoint Portal Server User Profiles aj2ax Verbose GetPartitionPropertiesCache :: Trying to find existing cache be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.52 SharePoint Portal Server User Profiles aj2az Verbose GetPartitionPropertiesCache :: Getting Cached object be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.54 SharePoint Portal Server User Profiles aj2aw Verbose GetPartitionPropertiesCache :: ApplicationId = c604ddac-b9f9-4661-b31f-44cdcf2b78dc be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.54 SharePoint Portal Server User Profiles aj2ax Verbose GetPartitionPropertiesCache :: Trying to find existing cache be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.54 SharePoint Portal Server User Profiles aj2ay Verbose GetPartitionPropertiesCache :: Found existing cache in httpcontext be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.54 SharePoint Server Database tzku Verbose ConnectionString: 'Data Source=HungerNet3;Initial Catalog=HNet3_Svc_Prod_UPA_Profile;Integrated Security=True;Enlist=False;Pooling=True;Min Pool Size=0;Max Pool Size=100;Connect Timeout=15;Application Name=SharePoint[w3wp][3][HNet3_Svc_Prod_UPA_Profile]' Partition: NULL ConnectionState: Closed ConnectionTimeout: 15 be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.54 SharePoint Server Database ahjqp Verbose SQL connection time: 0.0583 for Data Source=HungerNet3;Initial Catalog=HNet3_Svc_Prod_UPA_Profile;Integrated Security=True;Enlist=False;Pooling=True;Min Pool Size=0;Max Pool Size=100;Connect Timeout=15;Application Name=SharePoint[w3wp][3][HNet3_Svc_Prod_UPA_Profile] be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.54 SharePoint Foundation General adyrv High Cannot find site lookup info for request Uri http://www.hungernet.org/. be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.54 SharePoint Foundation General adyrv High Cannot find site lookup info for request Uri http://www.hungernet.org/. be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.54 SharePoint Foundation General adyrv High Cannot find site lookup info for request Uri http://lnkd.in/bb6rsHj. be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.55 SharePoint Server Database tzku Verbose ConnectionString: 'Data Source=HungerNet3;Initial Catalog=HNet3_Svc_Prod_UPA_Profile;Integrated Security=True;Enlist=False;Pooling=True;Min Pool Size=0;Max Pool Size=100;Connect Timeout=15;Application Name=SharePoint[w3wp][3][HNet3_Svc_Prod_UPA_Profile]' Partition: NULL ConnectionState: Closed ConnectionTimeout: 15 be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.55 SharePoint Server Database ahjqp Verbose SQL connection time: 0.0456 for Data Source=HungerNet3;Initial Catalog=HNet3_Svc_Prod_UPA_Profile;Integrated Security=True;Enlist=False;Pooling=True;Min Pool Size=0;Max Pool Size=100;Connect Timeout=15;Application Name=SharePoint[w3wp][3][HNet3_Svc_Prod_UPA_Profile] be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.55 SharePoint Portal Server User Profiles ajw8l High Exception in LoadRequestedUserProfile: (Microsoft.Office.Server.UserProfiles.UserNotFoundException: User Not Found: Could not load profile data from the database. at Microsoft.Office.Server.UserProfiles.UserProfile.Load(SqlDataReader myReader, Boolean bFirstRead, Boolean firstReaderIsViewerRights, Boolean includeColleagueRecords, Boolean includeLanguageAndRegionalSettings, Boolean shouldCloseReader) at Microsoft.Office.Server.UserProfiles.UserProfile.RetrieveUser(String strAcct, Guid gAcct, Byte[] bSid, Nullable`1 recordId, Boolean doNotResolveToMasterAccount, Boolean loadFullProfile, Boolean loadColleagueRecordIds, String strEmail) at Microsoft.Office.Server.UserProfiles.UserProfile..ctor(UserProfileManager objManager, String strAcct, Boolean doNotResolveToMasterAccount, Boole... be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.55* SharePoint Portal Server User Profiles ajw8l High ...an forceUserIsSelf, Boolean loadFullProfile, Boolean loadColleagueRecordIds, String strEmail) at Microsoft.Office.Server.UserProfiles.UserProfileManager.GetUserProfile(String strAccountName, Boolean doNotResolveToMasterAccount, Boolean loadFullProfile, Boolean loadColleagueRecordIds) at Microsoft.SharePoint.Portal.WebControls.ProfilePropertyLoader.LoadRequestedUserProfile(String& redirectionUrl)) be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.55 SharePoint Foundation General aat87 Monitorable be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.55 SharePoint Foundation General ajji6 High Unable to write SPDistributedCache call usage entry. be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.55 SharePoint Foundation Micro Trace uls4 Medium Micro Trace Tags: 0 nasq,20 ajji6,3 agb9s,10 ak8dj,1 b4ly,25 adyrv,1 adyrv,4 adyrv,3 ajw8l,1 aat87,3 ajji6 be11a89c-ebeb-a08d-57d2-a513d117e184
    07/25/2014 14:11:08.55 SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (Request (GET:https://my.hungernet.org:443/Person.aspx?accountname=FA%255Ccbuchholz)). Execution Time=78.9958 be11a89c-ebeb-a08d-57d2-a513d117e184

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    Ian
    http://sps.cloudapp.net
    Regards, Ian Internet Sites running on SharePoint 2013 http://j.mp/sp2013sites

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