Forward button does not work

Is anyone having trouble using the Shuffle feature In iTunes 10.4.0.80?  On my computer, the Shuffle feature does not work.  I cannot get my songs to play randomly on my computer.  Also the Fwd and Back button do not work.  iTunes only plays the current song and stops.  Fwd Button does nothing.  The Back button plays the same song.  I've trired toggling shuffle on and of and restarting iTunes and the computer.   HELP!
Also with Shuffle OFF, I can only play one song at a time.  iTunes does not recognize any other songs besides the one that it currently is playing.

does this happen on every pdf or just one in particular?
-mvimp

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