Forward to voicemail prompts to sign in

I apologize for the trivial issue, but I am a Unity Connection newbie trying to fix an issue.
After a call is ignored and forwarded to voicemail, Unity prompts the caller to enter a PIN rather than leave a message for the called user. When the PIN is entered, it takes the caller into their own voicemail.
We also have transfer to voicemail setup when *XXXX is pressed, and that is exhibiting the same issue.
Any help to point me in the right direction is much appriciated :)

Using RTMT Port Monitor it looks like its a direct transfer with no redirect number, hence why its prompting for a PIN. Now I just need to find out why UCXN doesn't see it as a redirect.

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Can't forward a voicemail on unity 5.0

Hello all,
I have a weird problem i have a unity box 5.0.1 voicemail only
when users wants to forward a voicemail to 1 particular user they can't they get a prompt with the following error
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the mailbox could not be found
i ran the latest permission wizard and message store config wizard with no luck
there are no errors on the app log
could you please help ?

Agreed - i remember the same thing and just checked out the accounts in question and sure enough. they were not inheriting permissions.
Check the checkbox for ...
Active Directory Account > Security > Advanced and at the bottom it will have a checkbox for inheriting permissions should be checked.
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CUCM not forwarding CTI called number - Subscriber Sign-in

I am running into an issue in CUCM/CUC 8.6(2a) when setting up external voicemail access.
I set up a CTI RP (Dn=2300) to forward to voicemail and set up a routing rule to send the Call
to subscriber sign in. The call keeps going to the opening greeting. I did a port status monitor
and I don't see the forwarding stations directory number. Just the Unity Pilot Point number.
I just set this up in CUCM 8.6(1) and I have it working. I mirrored the config but don't get the same results.
I'm not sure if maybe a service parameter changed or something and I am missing it.
TIA

Thanks for sharing your findings Rob. Your post helped me solve an issue I was having with a SIP trunk between CUCM and CUC.
Just to recap in case this post can help anyone else, if you don't check the Redirecting Diversion Header Delivery - Outbound then Call Manager will not forward calls with a redirect number or reason code to Unity. Using RTMT Port Monitor you'll find the call will complete but as a direct call to Unity.
The problem I was facing was CFNA (internal, external, etc) from a DN in CUCM to CUC would send the caller to the Opening Greeting, instead of the voicemail box of the user, which in this case was functioning properly because Redirecting Diversion Header Delivery was not checked.
Thanks again to both Robs for your thread,
Derek

Forwarding a Voicemail

One of my remote users called asking if he could forward a voicemail to another employee.
I did a bit of testing and was able to do this to a co-worker in my office via Option 0, then option 6, then when it asks for "mailbox" entering his phone number (with area code). However, when I tried the same steps in forwarding another test to the remote user who called, it told me that I was entering an invalid mailbox. I also was able to forward a voicemail to the employee who would've been the original receiptiant. That employee is also local.
Thus, I have to assume that the different area codes are the issue here...? The two people I was able to forward a voicemail to share the same area code as I do, while the remote user is several states away.
Is it possible for a user to forward a message to someone in another area code? If so, what should they be putting in for the "Mailbox"?
Also, I should point out that all users involved here are with AT&T and all have a Blackberry.

On my VM setup (basic) I choose option 2 (Send) after entering my password. Then:
Record intro, press #
Enter phone to forward to, press #
Press # again to actually send the message
Press * or hang up.
There are options given to listen to the messages to ensure they are correct - and I may have mixed up the order of entering the ph to forward to and the intro message, but basically you enter each part, followed by the #, then one final # to send it. This is all after pressing 2 at the initial VM prompt.
As elliew said, if this is not allowed, why is the option even there? It would seem odd (and misleading) to allow you to go through all the steps and simply not send it at the end.

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Hi!
I am using Cisco Personal Communicator (CUPC) 8.6 and also CUCM 8.6. I have CUPC in Deskphone mode, connected to a 6945 IP Phone. I also have Unity Connection where my voicemail box is hosted. When I want to setup call forward to voicemail button in cupc option, it is not working. CUPC will not handle the options I setup seconds before. If I manually put in a call forward to extension number of voice mail pilot call forwarding is working. also call forwarding to my mobile is working.
I checked End User settings, IP Phone is associated to my user, also CTI controll is enabled on device and line settings. user privileges are correct. I tried it on jabber client where it works fine. I also restarted CTI and Callmanager Services on the Servers.
Does anyone has an Idea if this is a general bug in CUPC or does anyone can tell me what the problem might be?
Thanks!
René

Hi,
If at least one of these phones is set to CF to VM then it will, if not, then no.
If none of your phones is set to CF to VM CUCM will not send them to VM, that is expected, if you need to ring, phone A, and if it is not answered to go to phone B, C... and so on, and send the caller to VM after you have reached all of these then use a hunt group, (the pilot can be set to CF to VM if nobody answers), if you need to ring all phones at the same time so someone can pick this up, use a hunt group with a broadcast logic.
If this is for a single user, check 'single number reach' (SNR) or mobility on CUCM.
Bottom line, there is no way to send a caller to VM if none of the phones is set to CF to VM.
HTH
Chris.

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During Message Menu and Shortcuts (Standard Conversation)
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The other are here as well;
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Forward to voicemail prompts to sign in

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