Forward to Voicemail

I have a number of phones set up in a school,
When a user dials the main switch board number, the switch board can then transfer the call to the classrooms
If the classroom phone is not answered then it diverts back to the switchboard, if the switchboard does not answer the call it goes to voicemail, (as it uses the voicemail profile of the fwd device I have configured these device with a voice mail mask to match the switchboard.
All the above works fine for internal calls, but when I call the switch board from an external phone it does the correct forwarding but when it tries to send the external caller to voicemail (if switchboard does not answer) the caller just gets a busy signal,
The only difference I can see is the CLI is no being presented from external calls, would this affect it or have I missed anything
Thanks

sounds like a css/partition issue.
calls from internal get forwarded fine and the vm answers.
calls from external get forwarded fine but when sent to vm, a busy signal. (is this a fast busy? i would think so...)
if this is a fast busy, then you could have a css/partition problem where the external call via the gateway, does not have access to dial a DN in the partition where the vm box is.
check the gateway CSS and verify it has access to the partition that the vm DN belongs too. this should be a decent start for troubleshooting.
(of course, if you dont have CCM but use CME, it could be a different problem; i assumed you had ccm)
(CLID information not being passed would probably not create this type of symptom)

Similar Messages

CUPC 8.6 call forward to voicemail

Hi!
I am using Cisco Personal Communicator (CUPC) 8.6 and also CUCM 8.6. I have CUPC in Deskphone mode, connected to a 6945 IP Phone. I also have Unity Connection where my voicemail box is hosted. When I want to setup call forward to voicemail button in cupc option, it is not working. CUPC will not handle the options I setup seconds before. If I manually put in a call forward to extension number of voice mail pilot call forwarding is working. also call forwarding to my mobile is working.
I checked End User settings, IP Phone is associated to my user, also CTI controll is enabled on device and line settings. user privileges are correct. I tried it on jabber client where it works fine. I also restarted CTI and Callmanager Services on the Servers.
Does anyone has an Idea if this is a general bug in CUPC or does anyone can tell me what the problem might be?
Thanks!
René

Hi,
If at least one of these phones is set to CF to VM then it will, if not, then no.
If none of your phones is set to CF to VM CUCM will not send them to VM, that is expected, if you need to ring, phone A, and if it is not answered to go to phone B, C... and so on, and send the caller to VM after you have reached all of these then use a hunt group, (the pilot can be set to CF to VM if nobody answers), if you need to ring all phones at the same time so someone can pick this up, use a hunt group with a broadcast logic.
If this is for a single user, check 'single number reach' (SNR) or mobility on CUCM.
Bottom line, there is no way to send a caller to VM if none of the phones is set to CF to VM.
HTH
Chris.

Forward to voicemail prompts to sign in

I apologize for the trivial issue, but I am a Unity Connection newbie trying to fix an issue.
After a call is ignored and forwarded to voicemail, Unity prompts the caller to enter a PIN rather than leave a message for the called user. When the PIN is entered, it takes the caller into their own voicemail.
We also have transfer to voicemail setup when *XXXX is pressed, and that is exhibiting the same issue.
Any help to point me in the right direction is much appriciated :)

Using RTMT Port Monitor it looks like its a direct transfer with no redirect number, hence why its prompting for a PIN. Now I just need to find out why UCXN doesn't see it as a redirect.

Can't forward a voicemail on unity 5.0

Hello all,
I have a weird problem i have a unity box 5.0.1 voicemail only
when users wants to forward a voicemail to 1 particular user they can't they get a prompt with the following error
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mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
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the mailbox could not be found
i ran the latest permission wizard and message store config wizard with no luck
there are no errors on the app log
could you please help ?

Agreed - i remember the same thing and just checked out the accounts in question and sure enough. they were not inheriting permissions.
Check the checkbox for ...
Active Directory Account > Security > Advanced and at the bottom it will have a checkbox for inheriting permissions should be checked.
In my scenario i also had to push replication to the site with the Unity server as the changes were made at a different active directory site.

Forwarding a Voicemail

One of my remote users called asking if he could forward a voicemail to another employee.
I did a bit of testing and was able to do this to a co-worker in my office via Option 0, then option 6, then when it asks for "mailbox" entering his phone number (with area code). However, when I tried the same steps in forwarding another test to the remote user who called, it told me that I was entering an invalid mailbox. I also was able to forward a voicemail to the employee who would've been the original receiptiant. That employee is also local.
Thus, I have to assume that the different area codes are the issue here...? The two people I was able to forward a voicemail to share the same area code as I do, while the remote user is several states away.
Is it possible for a user to forward a message to someone in another area code? If so, what should they be putting in for the "Mailbox"?
Also, I should point out that all users involved here are with AT&T and all have a Blackberry.

On my VM setup (basic) I choose option 2 (Send) after entering my password. Then:
Record intro, press #
Enter phone to forward to, press #
Press # again to actually send the message
Press * or hang up.
There are options given to listen to the messages to ensure they are correct - and I may have mixed up the order of entering the ph to forward to and the intro message, but basically you enter each part, followed by the #, then one final # to send it. This is all after pressing 2 at the initial VM prompt.
As elliew said, if this is not allowed, why is the option even there? It would seem odd (and misleading) to allow you to go through all the steps and simply not send it at the end.

How do I reply to or forward visual voicemail messages?

How do I reply to or forward visual voicemail messages?

To reply, tap "Call Back" -- see page 52 of the user manual: http://manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf
Forwarding varies by carrier. The following has instructions for AT&T, Verizon, Sprint: http://science.opposingviews.com/forward-voice-mail-messages-iphone-14321.html

Fast-forward through voicemails?

Quick question which I'm not sure about: When using an IP Phone like the 6920 series for example, is it possible to skip or fast forward through voicemails (using Unity Connection )?
Thank you!
-rya

Hi Rya,
This is most possible The exact keys depend on the "Conversation" that you
are using, but here is an example for the Standard Conversation;
During Message Menu and Shortcuts (Standard Conversation)
Revised May 2009
While listening to a message, press:
Action Key(s)
Restart message
1
Play message by number
1 2
Play previous message
1 4
Play next message
1 6
Save
2
Delete
3
Reply
4
Reply to all
4 2
Return call to sender
4 4
Forward message
5
Slow playback
6 4
Fast playback
6 6
Change volume*
6 5
Reset volume to default level*
6 3
Rewind message
7
Pause or resume
8
Fast-forward
9
Fast-forward to end
Play first message
1 7
Play last message
1 9
Toggle urgent status on/off
1 8
Skip message, save or restore as saved*
# 2
Skip message, save or restore as new*
6
Skip message, save as is
Send fax to fax machine for printing*
6 8
Play message properties
1 5
Cancel or back up
Help
0
*Not available on some systems.
The other are here as well;
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user/guide/phone/7xcucugphone210.html#wp1011412
Cheers!
Rob
"Always movin' ahead and never lookin' back" - Springsteen

Forward a Voicemail?

Is there away I can forward a voicemail as an audio file? Basically send it as an mp3 of aiff file to myself?

No, but this program can "browse and listen to Voice Mail received on your device. Copy Voice Mail as audio files to your PC."
http://www.wideanglesoftware.com/touchcopy/index.php

UCCX forward to voicemail with additional information

Hi ,
I'm just looking some other precision about the following question .
I will deploy a script with several languages and if no agent are logged or if we are on closed state. then to send the caller to unity voicemail . On this one there is no issues to perform the script .
My question is the following :
As all my agents are sharing the same CSQ and as we are working with skills ( languages skills ) is possible when the UCCX will forward the call to unity voicemail , to send also the language information collected on the menu via the variable to Unity and push this information into the subject as my agent will use voicemail to email to read/listen their voicemail.
I don't see any way how Unity can handle this information as we want to preserve also the caller identification ( if it was not the case , I was may be able to change the caller id in UCCX so that agents can look at the caller id to know which language is the voicemail )
The other way that I can see is to have 2 voicemail depending the languages and in Exchange/Unity to make an automatic forward decision from a voicemail to the other voicemail and try to present the information of forwarding ( ex: FW from Language_A - Caller ID )
Have you already encountered this question ?
Many thanks
Olivier

I would setup a mailbox for each language and send it to the appropriate mailbox based on the language in UCCX.
If you REALLY wanted all of the messages with different languages to show up in one mailbox, you could use Forward Routing Rules in Unity Connection to change the language of the call based on extension number and send it to one mailbox with multiple language greetings recorded. Personally, I would separate them out.

Frozen display when call is forward to voicemail IOS 8

After upgrading my iPhone 5s to ios 8 and 8.0.2,I forward incoming calls to my voicemail with a double click on sleep button and when I unlock my device the screen has been frozen, so I have to lock/unlock my iPhone to fix this issue,can anyone help me?

Hi,
If at least one of these phones is set to CF to VM then it will, if not, then no.
If none of your phones is set to CF to VM CUCM will not send them to VM, that is expected, if you need to ring, phone A, and if it is not answered to go to phone B, C... and so on, and send the caller to VM after you have reached all of these then use a hunt group, (the pilot can be set to CF to VM if nobody answers), if you need to ring all phones at the same time so someone can pick this up, use a hunt group with a broadcast logic.
If this is for a single user, check 'single number reach' (SNR) or mobility on CUCM.
Bottom line, there is no way to send a caller to VM if none of the phones is set to CF to VM.
HTH
Chris.

Issue in Call Forward to Voicemail

Hi,
I am facing an issue in my cisco telephony while making one phone forward to another phone. Below is the Scenario.
I have 2 phones, A & B , i have forwarded all calls of Phone A to Phone B. So when i call Phone A its gets forwarded and rings on Phone B. And on Phone B forward all Busy internal or external, Forward no answer internal or external to voicemail is checked.
Now the issue is when call on Phone A gets forwarded to Phone B and iff guy on phone B doesnt answer the call, it doesnt go to Phone B voicemail,
Iff the Caller number is Displayed on Phone B it goes to Phone B voicemail.
If DID of phone A is displayed on Phone B it goes to voicemail with a message welcome to Cisco Unity messaging system, without a greeting.
If Local Extension of Phone A is displayed on Phone B, call goes to Phone A voicemail.
I am not able to understand what is happening here.
Please give me some solution. Your help will be highly appreciated.
Regards
Saurabh Kumar

Hello Saurabh,
This is due to:
â€¢Called number
â€¢First redirecting number
â€¢Last redirecting number
Just to add additional input to Chris suggestion, if you do the change of "Use Last (Rather than First) Redirecting Number for Routing Incoming Call" , make sure you understand the full impact in your dial plan deployment, to avoid other possible call routing issues.
DAV_i-D

Call Forward to Voicemail

I am having an issue when forwarding to another extension. I know this is probably a simple answer but I'm stumped.
I am going into the DN Configuration page for extension A. Under Call Forward, for the destination I am entering extension B for:
Forward Busy Internal
Forward Busy External
Forward No Answer Internal
Forward No Answer External
Forward No Coverage Internal
Forward No Coverage External
Forward on CTI Failure
Forward Unregistered Internal
Forward Unregistered External
And I am unchecking the Voicemail check boxes.
Then I am doing the same for extension B.
But when I have it setup this way, each extension will bounce to the other and will not go to voicemail. It will forward back and forth.
Any suggestions?

Hi,
If at least one of these phones is set to CF to VM then it will, if not, then no.
If none of your phones is set to CF to VM CUCM will not send them to VM, that is expected, if you need to ring, phone A, and if it is not answered to go to phone B, C... and so on, and send the caller to VM after you have reached all of these then use a hunt group, (the pilot can be set to CF to VM if nobody answers), if you need to ring all phones at the same time so someone can pick this up, use a hunt group with a broadcast logic.
If this is for a single user, check 'single number reach' (SNR) or mobility on CUCM.
Bottom line, there is no way to send a caller to VM if none of the phones is set to CF to VM.
HTH
Chris.

SPA9000 / SPA400 call forward to voicemail on SPA962 line2-6 does not work

Hi
I have an SPA9000 with an SPA400 providing voicemail. With a SPA962 setup with 6 users one on each line. When the AA sends a call to the first line (line1/ext1) if unansered the call is then picked up by the voicemail on the SPA400. The problem is that when the AA sends the call to any of the users on lines 2-6 the phone just rings for a while (longer than line 1 does) and then the call is dropped, it never gets picked up by the vociemail.
does anyone know if this a limit of the system or a limit of me?
Cheers

Hi
I have an SPA9000 with an SPA400 providing voicemail. With a SPA962 setup with 6 users one on each line. When the AA sends a call to the first line (line1/ext1) if unansered the call is then picked up by the voicemail on the SPA400. The problem is that when the AA sends the call to any of the users on lines 2-6 the phone just rings for a while (longer than line 1 does) and then the call is dropped, it never gets picked up by the vociemail.
does anyone know if this a limit of the system or a limit of me?
Cheers

CUCME 8.6 Call not forwarding Voicemail

Hi frieds,
     In our office we are using CUCME 8.6 on Cisco 2951 and unity express 8.5 in ISM module. As per our configuration whenever user is busy or not answering , the call will forward to voicemail. Totally we have 24 PSTN line. So we have an additional gateway 2901. The Issue I’m facing is that, when a PSTN incoming call coming through the second gateway(2901), if the extension is busy or not answering the call is disconnecting instead of forwarding to voicemail.
My 2951 configurations
voice service voip
ip address trusted list
ipv4 172.16.19.80
ipv4 172.16.19.81
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
sip
bind control source-interface GigabitEthernet0/1
bind media source-interface GigabitEthernet0/1
registrar server.
Dial peer we are using for voice mail:
dial-peer voice 99 voip
destination-pattern 1099
session protocol sipv2
session target ipv4:172.16.19.81
dtmf-relay sip-notify
codec g711ulaw
no vad.
2901 Configurations
voice service voip
ip address trusted list
ipv4 172.16.19.80
ipv4 172.16.19.81
ipv4 172.16.19.82
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
dial-peer voice 99 voip
destination-pattern 1099
session protocol sipv2
session target ipv4:172.16.19.81
dtmf-relay sip-notify
codec g711ulaw
no vad
============================
Debug CCSIP Calls
Dec 15 15:23:23.448: //37497/8FD56BBAA9EA/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0xAF40FD8
State of The Call        : STATE_DEAD
TCP Sockets Used         : YES
Calling Number           : 5000
Called Number            : 1099
Source IP Address (Sig ): 172.16.19.80
Destn SIP Req Addr:Port :
Destn SIP Resp Addr:Port :
Destination Name         :
Dec 15 15:23:23.448: //37497/8FD56BBAA9EA/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream             : 1
Negotiated Codec         : No Codec
Negotiated Codec Bytes   : 0
Nego. Codec payload      : 255 (tx), 255 (rx)
Negotiated Dtmf-relay    : 0
Dtmf-relay Payload       : 0 (tx), 0 (rx)
Source IP Address (Media): 172.16.19.80
Source IP Port    (Media): 25364
Destn IP Address (Media): -
Destn IP Port    (Media): 0
Orig Destn IP Address:Port (Media): [ - ]:0
Dec 15 15:23:23.448: //37497/8FD56BBAA9EA/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC)    : 47
Disconnect Cause (SIP)   : 200
For your reference I here attach a network diagram
What the command which I missed?

Check License status on your CUE, I had same issue.. Finally figured out its about license.. sh license status
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HT3529 I have an iphone5, I have a voicemail message on my phone that I need to FORWARD to my employee. What is the solution to get my phone to do this???

I have an iphone5, I have a voicemail message on my phone that I need to FORWARD to my employees iphone. What is the solution to do this?

I know of no setting or method to forward a voicemail on the iPhone. Check with the carrier and see if they have some method to do this if you call into your voicemail.

Forward to Voicemail

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