Forward Workitem to Next Agent if workitem is not processed

Hi all,
My requirement is,i want to forward the workitem to next agent if it is not procssed within 5 minutes.
i am using latest End Tab to specify the time and next agent to whom the work item is to be send.
but the problem is ,if the workitem is not processed in time then message comes in Deadline Messages section of business workplace of next agent but i want it in Inbox and corresponding action is taken place.
Thanks,
Arpita

Hi,
By deadline monitering you can do this activity.and you can also forward the workitem by the following method.
U can see the workitem of the user by the table SWWUSERWI giving user id.
select the workitem id.
Go to the transcation SWIA.
Forward the workitem to your inbox.
This will not appear in user inbox anymore
Regards,
Pranab

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Forward Workitem to Next Agent if workitem is not processed

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