Forwarded calls costing me Skype credit.

I have an unlimited world subcription. Yesterday my girlfriend called my Skype number (in LA) and the call was forwarded to my UK mobile number. The call lasted just over 50 minutes and cost me £7.67. Upon further inspection, I realised I've been charged for every forwarded call since I began using a Skype number with call forwarding. Shouldn't this service be covered by my unlimited world subscription per the description on this page?
Solved!
Go to Solution.

Hi,
Please be informed that if the number you want your Skype calls to be forwarded to is within the area covered by your subscription, then it will not cost you any extra. If it is not, then it will cost a little Skype Credit and this will be charged at our regular per minute rate.
If you have Unlimited World subscription and set up incoming calls be forwarded to your UK mobile number, it is normal for you to be charged at our regular rate, as your subscription covers calls to UK landline number only.
You may view the countries included in your subscription and you may check if it covers calls to landline only, or both landline and mobile:
1. Sign in to your account: http://www.skype.com/go/myaccount
2. On the left panel, click your subscription.
3. Next to your subscription, click Settings. A summary of your subscription is displayed on the left. Click the destinations link to see what countries are covered.
You can also browse the countries that are covered by each subscription on our website:
1. Go to http://www.skype.com/intl/en-gb/prices/pay-monthly/
2. Enter your chosen country into the search box Which country do you want to call?
You can then view which subscriptions are available for which countries, and which countries are covered by our Unlimited Europe and Unlimited World subscriptions.
Hope this helps.
Julian

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Hi and welcome to the Skype Community,
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Skype Credit Dropping Fast!

Hi All,
I've made a dozen or so calls to a South African landline just lately. The PAYG call cost from the UK is 2.3p/min (inc VAT), with no connection charge. I reckon I've made roughly £5 of calls but my Skype credit has dropped my much more than this.
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pi0115 wrote:
Hi All,
I've made a dozen or so calls to a South African landline just lately. The PAYG call cost from the UK is 2.3p/min (inc VAT), with no connection charge. I reckon I've made roughly £5 of calls but my Skype credit has dropped my much more than this.
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Hello Steve,
The cost of calls to South Africa from anywhere (including from within South Africa) is as follows:
There is a connection fee for all PAYG calls worldwide. There is no sales tax (VAT) payable as you have already paid tax on your Skype Credit purchase.
You can see a breakdown of your call costs at your Account Page.
If you let me know where you saw the prices you quote I'll see if we need to amend/clarify the text.
Thank you.
Pay As You Go - South Africa
Calling - per minute 1
excl. VAT
South Africa
4.1p/min
South Africa - Cape Town
4.1p/min
South Africa - Johannesburg
4.1p/min
South Africa - Mobile
13.6p/min
South Africa - Special Services
20.2p/min
1 A connection fee of 6.9p applies, unless otherwise indicated.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Credit Stolen

About 11 days ago someone started making calls using my skype credit. I did not notice I was out until a few days ago. I have been trying to send skype customer service a mesage. Security drop down then report fradulent activity drop down. Keeps coming back as we are experiencing some problems try again later.
Well I am not adding anymore credit until this is resolved.
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Dear Readers,
Your reports read as if your accounts have been compromised ("hacked"). This FAQ article details next steps:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
To reiterate, please do change your Skype account as well as the payment method account passwords immediately if you have not already done so. If you use a third-party payment processor, such as PayPal, do change that account password as well and report these incidents to them.
As a proactive measure, you may also wish to run your preferred anti-virus/malware/spyware suite using the most recent virus signature files available. Ensure all system updates and patches are installed, as outdated software can be taken advantage of when vulnerabilities are discovered.
If you experience problems reaching Skype Customer Service, try using a different web browser than you customarily use. One of the technical gurus here in the Community enlightened me that sometimes scripting errors can cause these types or issues.
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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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Forwarding calls only when I have no signal?

Hey folks,
I just moved and have really poor reception in my house. I tried a signal booster and that didn't work. I also thought I could maybe forward calls to a skype phone, but I don't want to have to turn call forwarding on and off every time I come and go.
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I have a new iPhone 3G and I have the exact same question and challenge, poor reception at home and at my office. I used to have a Palm 750 (Mobile 6), and it had that feature, but on my new 3G, I have to reenter the call forward number every time, unless I am missing sometime. Seems ridiculous. It should maintain a list of at least 3-5 recently call forwarded numbers, as most persons would only have a select few numbers that they would ever call forward. Also, my Palm 750 had a special icon on the face page showing that I had the call forwarding feature turned on. That was a nice reminder, if I left that building and forgot to un-forward my calls.

I need Skype credit to forward calls!?

So I have an unlimited subscription (paid for a year in full) and a Skype number (also paid for a year in full) and I have call forwarding setup to go to my mobile phone whenever I am logged off Skype. It's been working fine and under my "View Call History" it shows these calls with a Rate and Amount of 0.000, so all is well.
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Hi, Susan..., and welcome to the Community,
The answer is yes: calls to your Skype account or Skype Number which you answer immediately, without forwarding the call, do not incur charges. However, if you choose to forward the call onward to another mobile or fixed line number, Skype sees this as a new call for which credit or a subscription is required in order to cover the cost.
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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

"Itemised billing" of Skype Credit used for phone calls (Skype Credit Usage History)

It is very diffilult to obtain a summary of your Skype Credit usage history. I want to know how much each call cost. I found it on this website:https://secure.skype.com/account/usage I noted my Skype call credit was used in a very short period and I wanted to know which calls were responsible for this. It's almost impossible to find this information using the Skype Desktop Application. Calls marked "Special Services" were responsible for these costs. I wish Skype would be able to clearly mark calls which have expensive rates. I use a subscription with phone calls, but these "special service" calls are not anticipated and unexpectedly used all my Skype Credit. I am asking Skype to make it easy to get your Skype Credit Usage History, using the Skype application.

Hi, ColoradoGuy, and welcome to the Community,
Please refer to this FAQ article:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
There is a link within the article to contact Skype Customer Service directly in order to report the fraudulent purchases.
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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype credit & unlimited world calling

Hi,
I've subscribed for unlimited world calling free month and it was working great.
However it seems my Skype credit have been charged for the same and my skype credit is null now. When u try to make call using unlimited world call I couldn't make a call as it says you don't have credit balance.
I was in an impression to subscribe for this once my free month gets over, but since it makes me think that Skype credit is charged for the free call I have hesitation to make the subscription.
Could you make me understand the below
1. What's the difference between Skype credit and Skype subscription
2. Say if I subscribe to UWC for $13.99 do I need to buy a Skype credit separately to make calls?
Thank you in advance.
Solved!
Go to Solution.

1. Skype credit can be used to place calls to phone numbers reachable by the Skype network.
Skype subscriptions can be used to place phone calls at no cost assuming the number being dialed is covered by the subscription and your usage of the subscription doesn't violate Skype's terms of use or fair usage policy. If you dial a number not covered by the plan or exceed your allotted usage (if minute based), then credit will be consumed. Additionally Skype subscriptions do not cover calls to premium, shared-cost or non geographic numbers. Those will revert to credit if dialed. Be aware that many unlimited plans do NOT include mobiles. Dialing a mobile when you have a landline subscription will consume credit.
2. As long as you make calls covered by the subscription then no credit will be consumed nor is credit required. You can have a subscription with a zero credit balance. If you attempt to make a call that requires credit, you will not be able to place the call. If you are unsure what is covered by your subscription you need to revisit the terms of your subscription or keep your balance at zero credit (Auto-recharged disabled) to not incur additional costs.
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https://support.skype.com/en/faq/FA34442/
http://www.skype.com/en/rates/

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1. Skype credit can be used to place calls to phone numbers reachable by the Skype network.
Skype subscriptions can be used to place phone calls at no cost assuming the number being dialed is covered by the subscription and your usage of the subscription doesn't violate Skype's terms of use or fair usage policy. If you dial a number not covered by the plan or exceed your allotted usage (if minute based), then credit will be consumed. Additionally Skype subscriptions do not cover calls to premium, shared-cost or non geographic numbers. Those will revert to credit if dialed. Be aware that many unlimited plans do NOT include mobiles. Dialing a mobile when you have a landline subscription will consume credit.
2. As long as you make calls covered by the subscription then no credit will be consumed nor is credit required. You can have a subscription with a zero credit balance. If you attempt to make a call that requires credit, you will not be able to place the call. If you are unsure what is covered by your subscription you need to revisit the terms of your subscription or keep your balance at zero credit (Auto-recharged disabled) to not incur additional costs.
This FAQ covers what is covered by that subscription. Pay close attention to the landline and mobile part. You can also refer to the Skype rates page and look at the pay as you go rates. If an area code is listed as premium or shared cost for the country you are calling, it will not be covered by the subscription and it will request credit.
https://support.skype.com/en/faq/FA34442/
http://www.skype.com/en/rates/

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Before they were on during all the duration of the call, then some earlier releases back just showing for a few moments and now with this latest 6.16.60.105 they are totally gone.
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Regards
Gabrio

Interesting that Microsoft is not answering this question! Clearly it's a management decision to encourage greater use of the calls (tying up broadband width more, of course). I, too, would like to have the cost indicator returned, immediately! Such transparency has been the hallmark of the original Skype (and Zetterstrom's) philosophy--contrary to the telco mentality!

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Can I forward my UK mobile calls to a Skype Number...

Hi
I am moving to France for 6 mths and want to forward all UK mobile calls to a Skype number. I want to know will my clients realise I am abroad? will there be a foreign ring tone and will they get charged a premium rate?
Ideally I want them to call my mobile and seamlessly be transfered to my skype number and not be charged any extra.
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Any help of comments would be most useful.

Hi
I am moving to France for 6 mths and want to forward all UK mobile calls to a Skype number. I want to know will my clients realise I am abroad? will there be a foreign ring tone and will they get charged a premium rate?
Ideally I want them to call my mobile and seamlessly be transfered to my skype number and not be charged any extra.
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Any help of comments would be most useful.

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Forwarded calls costing me Skype credit.

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