Forwarding Workitem Problem

Hello Experts,
i have a problem.
Sometimes we forwad a workitem to another agent (from business workplace) and after this the workitem has no agent. When i read the workflow-protocol, i can see no error and the workitem seems to be correctly forwarded to the other user, but the workitem is not in the inbox of the user.
The tasks of the Workflow are all defined as "generall Task"... so there is no error in my opinion. When i run the report SWI2_ADM1 the workitem is listed as "workitem without agent". When i run the report SWIA and forward the workitem another time to the same user, the workitem appears correctly in the inbox.
And last but no least... this error occurs not everytime with the same workitem. Sometimes i forward a workitem and its correct, sometime (same Workflow definition, other case) it disappear.
Has anybody an idea, whats wrong?
Thanks in advance for your help.
Holger Steffens

Hi,
this isssue sounds too weird to be caused by some customization.
I would check OSS to see if it is acknowledged by SAP and raise a message when you dont find a solution there.
On how to solve:
I'm guessing it is some sort of buffer problem that is causing it, check SM21 to see if there are any weird entries.
Also check if /$tab and /$sync will solve your problem. Do not use these commands in production since it could disrupt an update on master data somewhere (pretty rare but still, better safe than sorry)
Kind regards, Rob Dielemans

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Limit users in search when Forwarding workitem or creating Substit. Rule?

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Is there a way to limit the users returned when searching?   It appears you can find any account/user in the system. For example, we entered "admin*" in the search box and it returned "administrator". We would not want this or any other kind of non end user account.
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Hi Mike, thanks for the OSS and reply. I agree with what you are saying. I'll just add a few comments. To help clarify, I guess there are two security concerns.   One is who you can forward workitems to and the other is hacker type security. A security vulnerability report from a 3rd party is what prompted my posting. They had issue with the user search on creating substitute and forwarding workitems (the fact it allows a complete enumeration of the system's user accounts).
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Dear Experts ,
I am having the below issue related to Forwarded Workitem .
I was having the problem of " Workitem dissapears from SAP Inbox after forward " , and was got resolved by implementing the SAP Note - 1308276 . After implementing the Note , the below issue occurs .
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+91-9657722358

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Hi,
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I want to achieve the following:
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Edited by: Martin Krausch on Apr 19, 2009 4:47 PM --> corrected typo only

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ID                 Org Management obj.     Task             Not relevant Indicator    Work Item was Forwarded
000000512015   S S 50181067       TS90000002              X
000000512015   USABCDEFG         TS90000002                                                   X
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I have 2 pages X.jsp and Y.jsp
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The content of Y.jsp is only "Mail is sent" message.
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TIA.Thats the natural behavious of forward.
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Could anyone please help me in the following scenario of forwarding work item.
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