Foxtel on Tbox channel stuck on cancelling for around 2 weeks now

I tried to cancel the sports channels around 2 weeks ago or so now, and it still says 'cancelling'. I added entertainment and that went through almost straight away, both requests were done within a minute of each other so not sure why the cancelling part is taking so long? I don't want to be paying for a part of the subscription that I'm not using and haven't used in a long time, which is why I tried to cancel it. haha. Any idea if this is an issue that's going to be resolved soon?

Hi wibble, I hope it's sorted out for you soon - while we're not able to request or provide account details via posts on these forums, our teams on 13 22 00 or through the online chat service at https://livechat.telstra.com/TCOM:Facebook:Consumer can help follow up on the disconnection order.

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