FP7 Hostmanager does not download prompts from storage
Hello All,
we recently experienced problems downloading prompts in the call center servers. Issue reported in the FP6 (we got a patch from support) and now with FP7.
The testing enviroment is : server1 with all CCA resources including DB/BEA/FTP and server2 with CCA Call Center Server resource.
When upolad a prompt from server 1, the prompt are correctly uploaded to this server (FTP Storage) but not transferred to server2.
The FP7 hostmanager logs report following error:
09/02/2012 06:47:06.464 : 0 : 1984 : 3296 : HostManager : 25 : ExecuteFileSystemAction(): Add library [lib_2430.wav] for company [465] lg[1]
09/02/2012 06:47:06.464 : 4 : 1984 : 3296 : HostManager : 25 : CFtpClient[0]::DownLoadFile(): remote file[/465/prompt/2430_1.wav], local file[C:\ccanywhere/companies/xxxxxxxx/prompt/lg1/lib_2430.wav]
09/02/2012 06:47:06.464 : 4 : 1984 : 3296 : HostManager : 25 : CFtpClient[0]::ConnectToServer(): connect to server on host ( : 21)
09/02/2012 06:47:07.464 : 0 : 1984 : 3296 : HostManager : 25 : CFtpClient[0]::ConnectToServer(): Error on calling connect
09/02/2012 06:47:07.464 : 4 : 1984 : 3296 : HostManager : 25 : CFtpClient[0]::CloseThisSocket(): close socket (744)
09/02/2012 06:47:07.464 : 0 : 1984 : 3296 : HostManager : 25 : CFtpClient[0]::OpenLocation(): Connected on socket[-1]
09/02/2012 06:47:07.464 : 4 : 1984 : 3296 : HostManager : 25 : CFtpClient[0]::DownLoadFile(): cannot connect to server
FTP setting into NM are correct, if I ftp from command line from server2 to server1 , ftp access ok (same LAN).
In addition I got difficults to stop Hostmanager recource from NM, I always kill from task manager.
Anyone report same issue on FP7 ?
Thanks and regards
Mauro
CCA will not create folders on the ftp server... be sure the folder structure is intact... and create any folders where necessary.
T
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