FR studio login problem on win7-Urgent

Hello Experts,
Please help me with below issue
One of my user installed FR studio 9.3.1 on windows 7 and it was successfull.
But whe user is tryin to login to FR studio once entering the credentials below is the error message getting
Couldnot find class:com/hyerion/reporting/util/HyperionReportException
Another message: Access violation.
User was properly assigned to reports groups in SS.
Please provide me any ideas.
Thanks in advance.

Windows 7 is not supported environment for version 9.3.1, thus anything can go wrong
JTS

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