Fragile Lumia 820 Screen + support/service issue

I got 820 to evangelize lumia & got bad face in front of others for praising this s***t device.
How fragile screen of such high end (next to flagship) device? Screen got cracked falling from less than 1 feet.I can't believe it for such a brittle screen glass.
On top of it I cannot fix the screen as it is out of stock from past 1 month in Hyderabad. Called Nokia care multiple times and all turned up against saying no stock for next 15/20 days.
what a useless investment. Very bad experience/impression as I use to love Nokia since my first mobile 7610(which by the way still runs).

Hi Adrianhughes,
My problem is not that screen is broken/having crack. That's the fact and I know its a common issue with all 820 devices.. Its a design flaw from Nokia..
My problem is with after sales service. Nokia care is asking for ~10K Rs. to fix screen (half the cost of device) but that too they cannot do as they are out of stock.. So all in all its waste of investment.. (both money, time and running behind and saying I am biggest fan of Nokia..)

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Lumia 820 Screen Unable to Power Up

Hi,
I'm facing this problem and I've been trying to debug the issue for the past few hours of whereby the screen will not power up but the phone is definitely working(the buttons will lit when I press the power button, the phone will ring and vibrate when I call it, there will be a sound when I take a screenshot, and the phone will vibrate when my phone receives an email).
I was using this app http://www.windowsphone.com/fi-fi/store/app/the-ssh-client/e8aa1299-e011-486c-9f61-3232c892b17b before the screen failed to start(but I've used this app for quite a while before in other days and nothing happened).
Phone Condition:
1. Screen is not turned on(failed to start)
2. Phone is working(read above)
3. My computer(Win 7) can detect the device, but there are no files inside the Lumia 820 drive(there are files inside it before that).
4. Battery was ~50% when it had problems and now its ~29%
Things that I've tried:
1. Soft Reset - Holding Decrease volume button + Power Button
2. Holding all four buttons
3. Holding power button(weird, but this doesn't seem to reboot the device anymore)
Things that I have not tried:
1. Flash it
2. Charge it
Well, any other viable solutions?
p/s: I've browsed through here and some other sites as well before asking here.

Did you try this key combination for your 4 button reset?
Step 1- Make sure the charger is disconnected.1. Switch the power Off.2. Press and hold the Volume down and connect the charger, if succeed an exclamation mark (!) is shown on the screen.
Step 2 - Then input the keys in the following order:1. Volume up2. Volume down3. Power4. Volume down
Step 3 - The phone will reset and boot up automatically. Please note that this may take several minutes.
Please note you will lose all data doing this.
If the above doesn't work then it is likely a hardware issue and you should have it checked out at your local Nokia Care Poibt.

Lumia 820 4G support in India

I have indian lumia 820 and I heard that it dosen't support 4G networks yet in India. Is it true?
If it's true will there be any future firmware upgrade which can enable the 4G support.
Thanks

The 4G update will be released to your phone once 4G is rolled out in India.

Broken lumia 820 screen

the screen of my lumia 820 was broken and it isn't displaying. can u give me a calculated guess of the cost of a new screen and a place i can get the repairs done in nairobi.
Solved!
Go to Solution.

You need to visit Nokia Care to get it replaced. The cost varies depending on Region so they are in best position to provide the details.
You can find a NCC over HERE

Lumia 820 major Battery Drain issues

Having used my Lumia 820 since last December it has been great but in the last 2 months I've suddenly found my Battery draining really fast. I replaced the battery thinking as it is 7 months old and I am not the best at charging properly it might have an issue but the new battery is exactly the same immediately.
I've isolated it to two things - playing Music via Audiocloud or Nokia Music (triples battery usage such that 75-80 minutes of playing flattens my battery, and using Here Maps route navigation which give about 60 minutes before flattening a fully charged battery. On a recent road trip even with the phone being plugged into a charger the whole trip several times the phone switched off as all power drained.
Any suggestions?

No they aren't. Any application / Game or other such thing that requires higher processing power will result in generating more heat thereby making the phone felt somewhat WARM and will also drain the battery relatively quickly. Only if the phone is getting HOT, you may get the device inspected by Nokia Care technician ..

Lumia 820: Screen not working

Hello,
Encountered a wiered problem today. All of a sudden the screen stopped displaying.
The touch seems to be working fine(as the double tap wakes up the phone), but the screen is blank.
Tried with soft re-set, phone restarts, I get a pixalated alternate black and white stripes on the screen, then it goes blank again.
This is really frustrating as this is not the first issue I faced with a Nokia Lumia phone.
1. The screen got damaged from a drop of less than 1feet. - Warranty did not cover..had to replace it with a new phone .
2. Camera stopped working 3-4 months back, luckily got the camera replaced as it was covered under warranty.
(The whole process took 75 days!!!!)
This time the unexpected display problem. The warranty period expired a few months back.
The issue seems to be with the hardware. Replacing the screen now would cost me around Rs.10000.. : (
I LOVE the Win8.1 OS, but the hardware is clearly lagging behind
Seems like Nokia's sturdy and reliable USP is falling apart with Lumia.
Dont have much hope on getting this phone repaired through SOFT/HARD resets(tried it multiple times) but any other suggestions are appreciated.
Thanks

Hello, Shashank666. How did you perform the 'soft reset'? Is it by pressing both the volume down and power keys at the same time until the phone vibrates and restarts? How about the hard reset? How did you perform it? Is it the same with what's on the below link (Option 2)?
http://www.nokia.com/us-en/support/faq/?action=singleTopic&topic=FA141447
If yes, we suggest using the Nokia Software Recovery Tool to recover the software. This deletes all the files in your device.
http://www.nokia.com/us-en/support/faq/?action=singleTopic&topic=FA142987
The link is for the UK. Let us know your location so we can provide you the local one.
We look forward to your reply.

Lumia 820 - Dual Band Wi-Fi

Can anyone confirm whether the Lumia 820 supports dual band Wi-Fi? Can it connect to 5-GHz networks?

nickterry wrote:
I can confirm that the Nokia Lumia 820 does support the 5 Ghz Wi-Fi band under the 802.11n standard. UPnP streaming on the phone to Bluetooth headphones is working well. However, I'm looking forward to the update which allows Wi-Fi while the device is on the lock screen.
Definitely wrong. I can confirm without a shadow of a doubt my Lumia 820 is connected to one of my 5ghz routers on 802.11n as I am typing this. If you are not able to then you have an issue with either phone or router.

Lumia 820 connection issue with Windows 7

Hi there, I'm hoping someone can help me. Up until about 2 weeks ago I could connect my Lumia 820 directly to my PC (running Windows 7) without the windows phone app. Windows would detect the phone as an external drive and it would appear in Windows explorer. Since after the new year (I uploaded music to the phone for NYE successfully), there is a connection issue. Windows sees the phone in 'Devices and Printers' but not in Windows Explorer. I downloaded the windows phone app and this doesn't connect. Windows 7 is fully updated, including the new service pack.
I have attached a screen grab to illustrate my issue. Any help would be greatly appreciated.
Attachments:
lumia-connect-issue.jpg ‏204 KB

Sorted. It was a case of turning the phone off and on again. *sigh*, bloody billyware **bleep**!

Serious Issues with Lumia 820

Dear Sir/Mam ,
I am very sorry to inform you that i have been using Nokia Lumia 820 since past 3 months , and every day i am facing new problems . Few problems I already mailed you before ( Service request no : 1-6KQPRQV )
,which started persisting within the 7 days of purchase . It is a very bad experience for a genuine customer like me , as nokia is like a family to me . Every one including my mother , father , brother are using Nokia and never faced problems since we started using cell phones .
Apart from problems i mentioned before ,few serious problems I have been facing past few days are as below :
* People i speak with are not able to listen me properly (my voice reaches them very low) , the problem is not permanent though but it rises anytime .
*My volume key button do not respond , as i cannot change volume of the songs for hours even though i can see the volume rising and falling in display .
**** and the most important problem which i faced today is very upsetting and i am in real pain because of it , my phone dropped from a height not more than 1/2 feet ( i mean it) and my lowermost screen is damaged . I was not believing my eyes when i saw it . How can be the the screen of a phone which costs me Rs 23,800 be so soft .Thank god display is working but i am unable to use windows key button .
I am very upset because of it . Being love with Nokia i borrowed it on installments , half of which are still pending and I am in no position to spend money on my 3 months old phone .
Please suggest me what to do , hoping for your early response .
Thanks & Regards ,
Gaurav Singh
Solved!
Go to Solution.

Before I start, please note that this is a user to user forum.
Sorry to hear about the problems you are experiencing. Does sound like there are issues with your handset because it is definitely not behaving normally. Your first port of call should be your local Nokia Care Point. They should be able to assess the issues with your phone and advice you on the options available to you.

My screen got cracked of Nokia Lumia 820

I have a Nokia Lumia 820 and its front glass got cracked. My display is alright but my touch is not working on the crack but elsewhere on the screen touch is working fine can someone tell me the problem and its cost. I am living in India.

You will need to contact Nokia Care in your area, they will provide a quote for replacing the screen. It's impossible to say what it will cost because each authorised repairer will provide a quote that includes both the components needed and their labour cost for carrying out the work, so just see the Microsoft web site for your country and you'll find information on how to get the phone fixed in the support pages.

Marks underneath screen of Lumia 820

Ive had my NNokia Lumia 820 approx 4-5 weeks and though Ive got no software problems with the phone, about a week ago, I noticed what looked like smudge marks on the underneath of the screen, at the top under the speaker and in the bottom left corner of the screen, about a third of the way up. I just happened to notice in the daylight today and have noticed that the marks are growing in sixe, especially the one in the bottom left corner, nearly halfway across the screen. I suspect its a build quality issue as Ive never had this issue with a phone before. I was wondering if anyone else has had the same issue?

Here you go. Forgot about my work blackberry, which has a flash which showed it up quite nicely. Perhaps the other guys can confirm if this is the same as their's.
I'm starting to think it's actually an imperfection in the front of the screen, rather than behind. If you scrub quite hard with a cloth you can get rid of it (mostly), but as soon as your finger goes over that area it's back. Like that part of the screen has imperfections that cause it to smudge/stay smudged more than the rest of the surface. Just a hypothesis, probably wrong. Unless it gets worse I'm not too bothered about it.
Attachments:
IMG-20121231-00008.jpg ‏354 KB

Bit of touch screen not working Lumia 820

Hello!
A couple of months ago I bought a Nokia Lumia 820. And after a while I broke the digitizer. Got a new one and replaced it myself. The problem now is that the digitizer now does not work properly, a bit of it doesnt work, the second line on a keyboard when the phone is positioned upward. I have read somewhere that this could mean a faulty digitizer, but the thing is when I use the nokia search button on the lower rigth corner of the phone that activates the bing search the whole screen works fine and I can even input the pin code.
So my question is this can this be a software problem rather than hardware, because I really dont want to buy a new digitizer and then realize that the new one wont work either. Or could I have made an error when I was replacing the digitizer.
Thanks in advance for your replies
Solved!
Go to Solution.

It's a hardware issue, either a faulty digitizer or you damaged something when fitting it.
Due to the rules of this forum we aren't allowed to discuss or assist with internal self repairs so I suggest you google for an unofficial forum where people may be able to help.

Several Lumia 820 Hardware Issues

Hi,
I bought my Lumia 820 3 weeks ago. I've come across a number of hardware issues that i noticed in those three weeks. First, i found the batteries very difficult to remove. I damaged both the battery and the recessed part for the fingers just to insert the micro SIM And microSD. Next, I noticed that the camera bezel (black oval around the camera) was uneven on the side with the Carl Zeiss label. Finally, I noticed that the screen was raised slightly higher in the bottom right corner (near the search button) and that there are dust particles under the screen. Has anyone had any or all of these issues? If so, were you able to sort it out with Nokia Care? Your input would be appreciated.
Thanks in advance,
Solved!
Go to Solution.

Hi JesseDan,
I found that the nearest Nokia Care from my place is 11 hours away, so I couldn't find the time to drop by. But having watched a good number of video reviews for the 820, it might be a common issue. I opted to just let go of the issues since they don't really affect the overall performance of the camera or the phone. I think Nokia would replace them, maybe even under warranty since this could count as a defect.I've seen the the camera body part on sale online so you can estimate how much it will cost if you decide to replace yours (google: lumia 820 camera deco - around 18-20 USD)

I have a problem with my mac, lit with blank screen loading bar and then goes out, I need assistencia on line or contact the Technical Support Service in Argentina

I have a problem with my mac, lit with blank screen loading bar and then goes out, I need assistencia on line or contact the Technical Support Service in Argentina

Priscilla,
if your Mac is still in warranty, then you should contact the Argentinian technical support service. If it is out of warranty, then we can try to lend a hand. (We’re just fellow Apple product users here.)

Lumia 820 Music Sync issue.

I installed 16GB micro SDHC card into my Lumia 820 and set as default for music and pictures. I try to sync music between my mac and phone. But the end of the sync, error message comes up which says all the music can't be copied. When I check the storage section on my phone. Music and video shows 0 and seems like all the music is in "Other" section. Couldn't see anything under "Music". Tried Google and can't find any solution. Please anybody can help me. Thanks a lot.

I have also experienced the same issue and wasted about 4 hours of my life yesterday attempting to deal with it.
Music syncing to SD is horribly broken on the 820, on both 1232.2109.1242.1001 (original) and 1232.5951.1249.1003 (portico) firmwares.
I have ended up in a state where I have had to factory reset to fix the mess on 2 occasions now, on both original and portico firmware. This issue is definitely not fixed in portico.
For some obscure reason, particularly when using the desktop sync app, if it fails and tries again the music app gets very confused and displays an array of duplicates. If you perform an SD card format whilst in this state, the music app still 'thinks' that some of the music is still there and displays it as such. The only way to fix this erroneous display is to factory reset, which is far from ideal.
A workaround to the duplicate issue is to *not* use the desktop Windows Phone app, which seems to be horribly broken.
The Metro app often says that it 'Cannot copy the file to your phone' but it actually has without any issues, go figure.
I also noticed that some SD cards simply don't work properly in the 820.
I firstly tried a brand new Samsung 32GB which intermittently stopped working when syncing, dragging and dropping, and downloading on the phone causing the store to refuse to open necessitating a reboot.
I'm currently using a Transcend 8GB which does not exhibit that problem.
I tested the Samsung on my PC and it works fine, but I returned it to Amazon as faulty and exchanged it with a Sandisk 32GB, so I'll see what happens with that when it arrives I guess.
I don't know if this is a Nokia issue or a Microsoft issue. But someone needs to step up and fix this, because a 'switcher' from another platform will return the device immediately.
I've been a Windows Phone user for some time (Omnia 7, Lumia 800, then 820), but seriously, this issue was really making me consider my choice of platform.
Music syncing to SD *needs* to work and it needs to work reliably.

Fragile Lumia 820 Screen + support/service issue

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