Frame won't start - 0xc0000005 error clash with ntdll.dll

Question

Good day everyone,
After installing Framemaker 12, I cannot start the program. Windows 7 Enterprise gives me an error 0xc000005. Looking at the event viewer, there is a clash with windows file ntdll.dll. If I start Windows in safe mode, I can start Framemaker. Same with safe mode with networking. I tried turning off all services and system settings to no avail.
I have all the most recent patches for Windows and Frame, tried every option out there on the Internet and Can't get it to work.
Has anyone else encountered or heard of this? I thought I'd ask the users at large before giving in to contact Adobe and Windows support.
I'm looking for any other options to start and use Framemaker. Running it only in Safe Mode won't do, as I can't print and the video is way too big.
Thanks
_Don

Answer 1

> ntdll.dll
You might right-click on C:\WINDOWS\system32\ntdll.dll
and report Version > File Version
There are nearly 2500 entry points (API calls) in the various versions of NTDLL, so it's impossible to guess which function call may be triggering the crash. But if your NTDLL has been replaced by an incompatible version, that might be apparent (but doubtful, as probably everything that runs on post-NT Windows calls at least one API in this DLL). This assumes that FM is invoking the installed standard NTDLL on the machine. Thanks to Side-by-Side assemblies in Win98 and later, FM might be invoking it's own (older) version.
You might also look in C:\WINDOWS\WinSxS\Manifests
and see if there's any evidence of a manifest file for Adobe Framemaker