FrameMaker V9 upgrade install uninstalled Acrobat 6!

We HAD a Frame V7.2, with Acrobat Standard V6. We upgraded to Frame V9, bundled with Acrobat (through CDW). After the install, Acrobat Standard V6 was GONE. The Frame V9 installation included Acrobat V9 DISTILLER, but we need the functionality of Acrobat STANDARD (we often have to work in .pdf documents outside of Frame). Now, we have a Tech. Pubs. office that is BROKEN!
My questions:
-Do we have to now buy a new license for Acrobat Standard (even though we had that functionality BEFORE the Frame V9 install -- bought specifically bundled with Acrobat so we wouldn't run into problems with Frame-Acrobat incompatibility and feature loss?
-If we DO need to buy a new Acrobat Standard license, will a standard install work properly with Frame (this hasn't always been the case with past releases). Also, what kind of deal could we work with Adobe for the cost since we were kind of blind-sided into this?
-How about Acrobat Pro? We found this ALWAYS works with FrameMaker. We have licenses for Acrobat Pro, but this is V7.2 -- which will not install over the (FORCED) Acrobat V9 install now in place after the Frame install. Again, what kind of deal could we work with Adobe for the cost if we need to upgrade THESE licenses?
This is very frustrating and convoluted. Booo, Adobe -- I know Frame is a teeny part of your sales, but Frame and Acrobat should work better together than this, considering the target users.
Thanks in advance for any help,
--Bob Mueller

I have the exact same problem.  I also tried installing Acrobat Standard 6.0 on after FrameMaker 9 is installed and was able to do that successfully.  However, I get an error during installation indicating the printer cannot install and sure enough, the PDF printer is gone after the installation, which also means that Frame's "Save as PDF" function no longer works either.  It seems pretty ridiculous to me that these two products are not compatible.  Have you found a solution other than upgrading your Acrobat Standard?

Similar Messages

  • How to re-install uninstalled Acrobat XI?

    I uninstalled Acrobat XI. Now when I try to install it again, Creative Cloud just tell me that I already have it...

    Hi Susa000000 ,
    Please run the Acrobat Cleaner Tool:http://labs.adobe.com/downloads/acrobatcleaner.html
    Launch the Creative Cloud desktop application
    Click the Settings (gear) icon right-top corner and select preferences.
    Select sign out and then sign-in again
    Now try to install Acrobat XI
    Please reply for any assistance.
    Thanks

  • Owner of CS6 Master. Unaccidentally installed Acrobat XI Professional. Was always trial - not upgrade. Uninstalled Acrobat XI Pro. Can I just download the Acrobat X Pro and install it using the CS6 Master License number ?

    Hi, I believe I made a mistake when installed Acrobat XI Professional over the CS6 Master version Acrobat X Professional. The result ended up with running a trial version of Acrobat XI Professional. I wanted to upgrade but not using the subscription version, but rather buy the software and own it, like with my CS6 Master Software. Well, I now uninstalled the Acrobat XI Professional and wondering if I now can download the Acrobat X Pro software, install it and use the CS6 Master license number to get going ?
    Kind Regards
    Gunnar

    Well. After downloading the separate full version of Acrobat X Professional, it could not be installed using the serial # for CS6 Master Collection. I started the installation for CS6 Master Collection and ONLY selected Acrobat X Professional. Voila! Now everything is working.
    //Gunnar

  • Re-installing Uninstalled Acrobat 9

    I had Adobe Acrobat Pro 9 installed on my Mac, but uninstalled it meaning to re-install. However, I can't seem to re-install it. It's a work laptop, don't have the product key, and don't know who bought the software either. If I buy an upgrade, will it work? Help!

    No. It will not work. For purchasing an upgrade version, you need to have the serial key for the old version. Best option for you will be to contact you IT and get the serial key or purchase a full version of Acrobat X.
    [Moved the discussion to Acrobat Forum]

  • Upgrade/install/uninstall problems, error messages etc.

    After upgrading to version 7 everything seemed to be fine for a while then out of the blue I got this message:
    Error writing to file C:\Program Files\iTunes\iTunes.Resources\ko.lproj\iPodHelpchm. Verify that you have access to that directory
    I am an admin on this computer, hadn't made any changes lately.
    After some searching online, I tried uninstalling... iTunes uninstalled but Quicktime is still causing problems. I get similar error messages (2330) when trying to uninstall quicktime.
    Now I can't get either to reinstall or uninstall!
    I'm really frustrated, version 6 worked great for me.
    I get this error message when trying to delete the iTunes and quicktime folders from Program Files: "Data Error (cyclic redundancy check)"
    The programs appear uninstalled except these folders cannot be deleted. I have opened the folders and deleted everything inside that I could delete without receiving the same error message... but I'm still left with files on my computer and still cannot reinstall the latest iTunes/quicktime properly.
    This seems to be the step that is preventing any of the previously suggested fixes for my iTunes problems on this forum from working.
    I've been watching and waiting on a fix for this for months. I finally switched to an iTunes alternative for windows users, but I do miss my iTunes. I used to shop the iTunes store frequently but after this I don't know... I'm ready to give up!
    Does anyone have any new insight on this???
    Dell Inspiron 5100   Windows XP  
    Dell Inspiron 5100   Windows XP  
    Dell Inspiron 5100   Windows XP  

    thank you kindly for the detailed information.
    Error writing to file C:\Program Files\iTunes\iTunes.Resources\ko.lproj\iPodHelpchm. Verify that you have access to that directory
    2330s citing language resource folders (you seem to be having trouble with one of the Korean ones) are typically caused by damaged files, or disk damage in the area of those files. i'd lean towards the disk damage possibility given the "Cyclic redundancy check" message.
    so first let's try running a chkdsk over your C drive. see:
    How to perform disk error checking in Windows XP
    does the chkdsk find/repair any damage? if so, do you still get the 2330 next time you try an install?

  • Uninstall acrobat 9.2

    When I try to upgrade or uninstall acrobat 9.2 I receive the following error: "The installation source for this product is not available. Verify that the source exists and that you can access it."  I've trolled around different postings and not found anything particularly useful.  Can anyone suggest how I can manually uninstall acrobat?  My OS is Vista Business.
    thanks.

    sorry, I meant "update"
    It all started when the automatic updater failed with an update a few weeks ago.  I ignored it for a while, but the update manager kept bugging me to update and I got tired of the repeated attempts to update and subsequent failure.  I tried to update manually to no avail.  Since then I have tried to uninstall using the windows uninstaller and received the message I posted earlier.  I figured it would be easiest to reinstall, but I'm stuck.

  • Uninstalling Acrobat Trial on MacBook

    I am trying to install a paid version of Professional X but cannot complete the installation due to another version being on my computer.  I installed and trial 76 days ago and it has long expired, but I cannot seem to uninstall so that I can download the paid version.

    Hi Rita,
    We dont recommend to have two different versions of Acrobat installed on same machine. You need to uninstall Trial version from your computer and then install Acrobat X.
    What is the problem you are facing while uninstalling Acrobat from your machine?
    Try steps mentioned in this link, manually uninstalling Acrobat from Mac: Installing, uninstalling Acrobat X | Mac OS
    Regards,
    Ajlan Huda.

  • Uninstall acrobat x after installing xl

    Apparently the “Compete / Full” install of Acrobat Xl did not remove Acrobat X. Now that I have my Acrobat Xl installed, the complete version, can I uninstall Acrobat X to save some space on the hard drive?  I running 64 bit OS Windows 7 Professional.

    Interesting; when I upgraded to Acrobat XI on my Windows 7, Acrobat X was completely uninstalled.
    Does Acrobat X still show in your Programs & Features?  If so, I think it's safe to uninstall, as the two versions are in different program folders.

  • Acrobat Pro 9 & XI both installed on Mac. How can I uninstall Acrobat Pro 9 & not affect Acrobat XI?

    Adobe Acrobat Pro 9 and Acrobat Pro XI are installed on the same iMac with OS X 10.8.5.  How do I safely uninstall only Acrobat Pro 9 without affecting Acrobat Pro XI?
    When I first installed Acrobat Pro XI, I thought maybe I was suppose to leave Acrobat Pro 9 on my computer.
    So now I have both Adobe Acrobat Pro 9 and Acrobat Pro 11 installed.
    I see no benefit to having both installed. I want to uninstall only the Acrobat Pro 9 and not Acrobat Pro XI.
    I am not sure that I can safely uninstall Acrobat Pro 9 without affecting the functioning and files for Acrobat Pro XI.
    I started to uninstall Acrobat 9, but I stopped when I saw a warning in a little window.
    I went to the  "Acrobat Uninstaller.app"  file in the  "Adobe Acrobat 9 Pro"  folder and double clicked it.
    The Acrobat folder for Acrobat XI Pro came up with the file "Adobe Acrobat Pro.app" selected
    I manually selected the  "Adobe Acrobat Pro.app"  file in the  "Adobe Acrobat 9 Pro" folder.
    When I clicked on "Adobe Acrobat Pro.app" for Acrobat 9  a window with a warning came up. So I stopped.
    "Uninstall will remove files, folders, and preferences installed by Acrobat from your system.
    There is no undo available. User data files and directories shared by other Adobe applications will not be removed."
    Should I go ahead and click [Uninstall]?
    I don't think it will delete my pdf files.
    Will this affect my Acrobat XI operating &/or preferences? Will Acrobat XI still function correctly?
    What do I have to do to safely have just Acrobat XI on my computer without Acrobat 9?
    Thank you for any help.

    I am trying to uninstall, I tried to uninstall, but I got the following message when trying to uninstall: "Invalid Application. The application selected was not a valid Acrobat application for this uninstaller. Please rerun the uninstaller." Acrobat 9 installation suddenly stopped working
    Can you help?

  • Uninstalling Acrobat 7.0 and installing Acrobat XI

    I just purchased Acrobat XI, and it came in the mail last night.  I'm trying to install it, but I'm running into a problem - every time I try to install it, it needs me to uninstall Acrobat 7.0.  I go through the steps for that, everything seems to have gone fine, and then it asks me to restart my computer.  When I restart, everything goes well until I type in my password to log into my account.  At that point, the screen goes black, and it never logs me in.  The only way to resolve it is to boot in Safe Mode and restore my system to an earlier point. This only happens when I try to install XI and/or uninstall 7.0.  I need XI for work, so I really need to get this figured out as soon as possible.
    I am running on Windows 7.
    Thanks!
    Josh

    Ned,
    Thanks for your quick response.
    Will it crash the system or will there just be glitches or inconsistencies in the performance of W8? I’m willing to live with the latter, but definitely not the former.
    Ron

  • I am running Acrobat X Pro on Windows 7 in Parallels. I have tried to install the Acrobat updates, but they won't install. Today I tried to create a pdf from a Word 2013 document and it crapped out. I tried to uninstall Acrobat and got Error 1310. Error w

    I am running Acrobat X Pro on Windows 7 in Parallels. I have tried to install the Acrobat updates, but they won't install. Today I tried to create a pdf from a Word 2013 document and it crapped out. I tried to uninstall Acrobat and got Error 1310. Error writing to file: c:\Config.Msi\feea.rbf. What do I do?

    Hi Beverly ,
    Please refer to the following and see if this helps.
    https://helpx.adobe.com/creative-suite/kb/error-1310-error-writing-file.html
    Regards
    Sukrit Dhingra

  • I downgraded from CC to CS6, and Acrobat XI is now in trial mode. How can I use the Acrobat X that comes with the CS6 Master Collection disc? Should I uninstall Acrobat XI then install Acrobat X? What about de-/reactivation?

    I've read about deactivating/reactivating with Photoshop. If applicable, how is that done?
    Macbook Pro 16GB Mac OS X 10.9.4

    deactivating is done by opening a programs > click help > click deactivate.
    that's not applicable to cc apps.
    to use acrobat x, uninstall acrobat xi, clean and then install acrobat x, Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

  • After installing two updates, I cannon create .pdf documents as the window says "Missing PDF Maker Files."  I've uninstalled Acrobat and re-installed twice, same problem

    After installing two updates, I cannon create .pdf documents as the window says "Missing PDF Maker Files."  I've uninstalled Acrobat and re-installed twice, same problem.  How do I correct problem?

    Thank you.   I googled my problem and got good answers involving making changes to my Office settings - which worked. 
    Sent via the Samsung GALAXY S® 5, an AT&T 4G LTE smartphone

  • I recieved error 1328, uninstalled Acrobat, need to download new Acrobat, have CS6 installed, where is the download?

    I received error 1328, uninstalled Acrobat, need to download new Acrobat, have CS6 installed, where is the download?
    I do not want a trial version, Windows 7 op system.

    Hi Mark ,
    What flavor of CS6 you want to download ?
    Please refer to the following link to select the desired flavor and you can license it by typing in your serial number.
    https://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
    Regards
    Sukrit Dhingra

  • I have got Acrobat 10.1.13 for Mac running Yosemite - and the 'advanced search' feature has stopped functioning - it doesn't install the search window, nothing happens - so I uninstalled acrobat, reinstalled it - but it still not working?

    I have got Acrobat 10.1.13 for Mac running Yosemite - and the 'advanced search' feature has stopped functioning - it doesn't install the search window, nothing happens - so I uninstalled acrobat, reinstalled it - but it still not working?

    It's a 3rd party app.  You really should contact Adobe Support and/or post in the Adobe Forums
    Mac OS X (10.6.6)
    Use Software Update or the OS 10.6.8 combo update to update your OS.  Also, update everything SU has to offer for your computer.  When done, repair permissions and restart your computer.

Maybe you are looking for

  • Calling secured webservice from java

    Hi Experts, I am trying to call a secured webservice from java. I got the code to call a non secured web service in java. What changes do i need to do in this to call a secured webservice. Please help me. Thank you Regards Gayaz calling unsecured web

  • WRT54G Wireless Router -- Do not have setup disk, what do I do?

    I just moved into a new apartment and my father had an extra wireless router lying around but misplaced the setup disk. The only time I have ever set up a home network it has been with the use of an automated setup wizard. Is there any way I can down

  • The Ctrl + Click shortcut to open link in new Tab isnt working on specific links.

    But rightclick > open in new tab is working on the same link. problem is specified for google scholar here: https://support.mozilla.org/de/questions/942630?esab=a&as=aaq but it apppears on many sites! for example the related products to the obeserved

  • QuickTime RTSP works on AirPort but not Wired Networks

    I have a 10.4 X-Serve in a remote data facility running the QuickTime Streaming Server. I also have a C2D MacBook Pro 17" running Leopard with both QT Pro and the QT Broadcaster on it. When using AirPort to connect to the internet, the Broadcaster do

  • Photoshop slows down need help

    For some odd reason photoshop will slow down to jagging strokes when I use my brush. i don't understand the cause for it though. I have it set to run upon startup and it is fast! But. if I close the program and reopen it up it is really slow. Can som