Framemaker XI package does not install - MSI error 1708/1603

Question

Hi,
I've created a Framemaker XI package with the "Adobe Application Manager Enterprise Edition", provided the serial number and added patch 11.0.2. The package was successfully created on a network share the installing admin account has full access rights to. Target system is a W2K8 R2 64bit terminal server.
When installing, the msi rolls back, throwing error 1708/1603 after collecting all it's msi properties, nothing gets installed. In the LOCAL folder of %APPDATA%, I find a file called PDApp.log with the follwing content:
6/27/2013 17:16:47 [INFO] DeploymentManager - Build Version - 3.1.105.0
6/27/2013 17:16:47 [INFO] DeploymentManager - Logging Level verbosity Set  to 4
6/27/2013 17:16:47 [INFO] DeploymentManager - Executing the deferred custom action.
6/27/2013 17:16:47 [INFO] DeploymentManager - Obtained the following as CustomActionData
6/27/2013 17:16:47 [INFO] DeploymentManager - mode=install;sourceDir=H:\TIMRS\4 ACME_Framemaker_XI\Build\;installDir=;origDB=H:\TIMRS\4 ACME_Framemaker_XI\Build\ACME_Framemaker_XI.msi
6/27/2013 17:16:47 [INFO] DeploymentManager - mode=install;sourceDir=H:\TIMRS\4 ACME_Framemaker_XI\Build\;installDir=;origDB=H:\TIMRS\4 ACME_Framemaker_XI\Build\ACME_Framemaker_XI.msi
6/27/2013 17:16:47 [INFO] DeploymentManager - Original database path is : H:\TIMRS\4 ACME_Framemaker_XI\Build\ACME_Framemaker_XI.msi
6/27/2013 17:16:47 [INFO] DeploymentManager - OptionXML saved at location :: C:\Users\User\AppData\Local\Temp\{65DEE398-291E-476D-B68C-5ABD59EC6C49}\\{12E9F8D1-641B-4 C27-A165-D3C34F200ECB}
6/27/2013 17:16:47 [INFO] DeploymentManager - Build Version - 3.1.105.0
6/27/2013 17:16:47 [INFO] DeploymentManager - Logging Level verbosity Set  to 4
6/27/2013 17:16:47 [INFO] DeploymentManager - Initializing Custom Action Data from parameters
6/27/2013 17:16:47 [INFO] Utilities - Folder does not exist
6/27/2013 17:16:47 [INFO] DeploymentManager - Provisioning Tool path is (C:\Users\User\AppData\Local\Temp\{65DEE398-291E-476D-B68C-5ABD59EC6C49}\\{DF00B53B-6298- 4B11-B2BB-4221D161D441}).
6/27/2013 17:16:47 [INFO] Utilities - Folder does not exist
6/27/2013 17:16:47 [ERROR] DeploymentManager - Failed to Initialize....The Setup base path does not exist.
6/27/2013 17:16:47 [ERROR] DeploymentManager - Failed to Initialize from parameters.
I don't know where the problem is, but it seems that installation fails because something is missing in the package?
Anyone?
best regards
Olaf

Answer 1

Dear Jeff,
thank you for your answer. I finally managed to get my hands on a German phone number for Adobe support. Unfortunately they denied my service request because we haven't bought a service contract. I stated that I've read that "support for installation problems is usually free of charge", but that is, according to the German support team, only valid for standard, single user installation problems, not for packaging with AAMEE.
Since the phone numer is hard to find (at least it was for me), I publish it here:
               [phone]
I hope that's useful for those of you with "standard installation problems". Me thinks, Germany is a high value target for the NSA, but not for Adobe from an after sales service perspective. (Sorry, couldn't resist... :-) )
I will contact TSC support now via mail. Thanks again Jeff, you're doing a good job here.
best regards
Olaf