Fraudulent Charge to my account

Someone tried to make this purchase:
Ukraine 800 mins 1 month $69.99
on my credit card through Skype. It's a fraudulent charge. How do I report this and how can I prevent it from happening again?
This Skype support has gotten absolutely attrocious! It took me forever only to then be forced to make a public community post? What's up with that?
I'm one unhappy skype-user.

Same here. $60 charged in six transactions in one day. Skype help is an endless circle of frustration leading you back to where you started and having spoken to or communicated with no-one.
How do you get hold of Skype Customer Service??????

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Account Hacked, Fraudulent charges, and NO WAY TO ...

Skype,
Over the last two days someone has hacked into my account, sending more
than 1200 SMS messages to people in the Netherlands, Luxembourg, and other
parts of Europe. This drained whatever remained in my account, and then
auto-filled 6 times for $25 USD each. I cancelled the charges with Paypal,
but I need to talk to someone at Skype ASAP. You can e-mail me at [E-Mail address removed to retain confidentiality.] with a phone number. Your online customer support is insufficient, and the last thing someone in my position needs is to weed my way through customer
support websites. These charges have not yet been processed through my bank
luckily. I need to know:
- Will you ensure these charges do not go through?
- How did my account get hacked?
- Why was I receiving text messages and phone calls to my personal cell
phone? Was it through Skype to go?
- Will you restore my previous account balance to my skype account? As far
as I can see my account has only been hacked since Sept. 22 or 23. I had
money on the account at that time. Right now I have none.
If you are a Skype customer reading this, here's what it all looked like. The night before last I started getting text messages from all over Europe. 20 to be exact. They were talking about buying and selling cars and bikes. Last night I started getting phone calls and more texts so today I checked with my bank. There were no bank charges yet, but when I looked at Paypal I had 6 $25 auto-refills from Skype. I reported the charges with Paypal and hopefully they have cancelled the charges so they won't go on to my bank account, but I can't reach anyone at Skype, nor do I see any way to easily report security breaches like this.

Hi, reynoldspick,
First things, first: for your safety and protection, please never, ever include personally identifiable information such as an e-mail address or telephone number in posts on a public Community or forum such as this. Thanks!
If you have not already done so, please change the following account passwords immediately:
Skype account;
PayPal account;
Payment method used to fund your Paypal account.
Further, as a proactive measure, run a full security scan of your computer using your preferred anti-virus/malware/spyware program ensuring you have the latest virus signature files installed.
Here is the link to use to contact Skype Customer Service directly; we here in the Community do not have access to Skype accountholder records. https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
Skype offers help and support through ... :
Email - follow the steps below to submit your support request to us by email
Live chat for eligible customers
We don’t currently offer telephone support.
If you are a Skype customer, you can contact Skype Customer Service as follows:
Sign in with your Skype Name and password.
Select the topic you need help with and the problem you are having. Some information is displayed that might help with your problem is displayed.
If the information doesn’t help, click Continue support request.
Select your contact method.
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
These charges have not yet been processed through my bank
luckily. I need to know:
- Will you ensure these charges do not go through?
I can not gaurantee this; as noted above, I do not have access to account records. Whether these charges post through to the payment method which funds your PayPal account is most likely a matter of timing.
- How did my account get hacked?
Most likely your Skype account password was guessed or cracked. None of us is immune.
- Why was I receiving text messages and phone calls to my personal cell phone? Was it through Skype to go?
Quite honestly, I would have no way of knowing.
- Will you restore my previous account balance to my skype account? As far as I can see my account has only been hacked since Sept. 22 or 23. I had money on the account at that time. Right now I have none.
Reimbursements for fraudulent use of an account are typically returned to the customer's account from which the funds were taken, as such investigations are processed by the payment method.
Please report these incidents to Skype Customer Service, as noted above.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

TS1424 I have fraudulent charges on my iTunes account.

My Bank statement showed up with 3 fraudulent charges on transacted on 4/27/2012. How can I block and cancel this transaction?
Can you give any direction? ANybody?
Thanks
Matt

If you believe that your account has been hacked, then change your password and alert your credit card company - ask them about reimbursement.

Hacked account - fraudulent charges.

I can't even get that far. I just got to this "COMMUNITY" which is ridiculous! While you all sit here and chat up a storm, I'm being fraudulently charged hundreds of dollars for NOTHING! And no one will help me! This is the most frustrating company I've ever encountered. No living, breathing, human being to actually pick up a phone and talk to!?!?!
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content.

Hi,
Skype is aware of existing problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself again redirected back to the Community, please try using a different web browser and - most importantly - choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
This FAQ article provides additional information and next steps:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How do i report and ask for a credit for a fraudulent charge on itunes?, how do i report and ask for a credit for a fraudulent charge on itunes?

How do I report a fraudulent charge on my credit card on i-tunes?

First, log into your iTunes Store account and see if the purchases are reflected in the Purchase History.
http://support.apple.com/kb/HT2727
If they are and you're sure you or someone you know didn't make the purchase, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account and it will be up to your bank to handle.
Regards.

I need to report fraudulent charges from Skype. Pl...

I got a fraudulent charge put on my card from your company at 7:43 am this morning please contact me to give my refund back. I'm not comfortable giving my acct number, however I will provide you with the last four 2193.

I also had some unauthorized charges on my iTunes account. However, it's not possible to find them now, in my purchase history. They were visible yesterday, but are not shown today. They *are* findable on my credit card, when the bank looks for iTunes charges on the card. A mystery, sort of.
I've sent information to iTunes support people (via their web-based form), but would also like to talk on the phone with them.
Might anyone know how to contact iTunes support directly, preferably by phone? Thanks!

HT1933 fraudulent charges on my credit card

How can I check to see if I have a fraudulant charge, or where the itunes music/movie was downloaded at? I believe I have a fradulant charge on my CC.
How can I determine where this transaction occured, when it occurred, and what was purchased on what device?
Thank you!
Andrew Lindsey
<Personal Information Edited by Host>

If these charges are being made to a credit or debit card, the most immediate thing you need to do is to call your credit card company or bank and report the unauthorized charges. That company can contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store. There will be no way to determine what device the purchase was made from nor a location (not without a court order to Apple and to the relevant ISP, anyway).
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle.
Regards.

HT1918 How to report fradulent charges on itune account?

I saw many complaints about fradulent charges on appstore. I wanted to add my problem to the same track but did not know how..so here it goes: I just had my account charged by "Big Fish Game, Inc" for "Empress of the deep 2: songs of the blue whale" for $6.99. I never made this purchase. I went to my account to report the problem...after clicking report a problem on the $6.99 charge, apple take me to appstore support & i can't find anywhere to simply lodge a fraudulent charge claim & ask for a refund. Can anyone on this forum please help? I have already changed my password 2 days ago when there was a $1 hold put on my credit card by appstore.

What billing problem are you having ?
If you have a card on your account then it needs to be valid. If you are trying to add a credit card (I don't think that debit cards are still accepted as a valid payment method) then do you get any error messages when doing so ? It will need to be registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, be issued by a bank in your country and for you to be in that country.

Fraudulent charges to debit card, customer service...

I have 4 fraudulant charges on my debit card to Skype. Trying to report it on Skype but get this message every time:
"Select a contact method
Sorry, we’re having some problems at the moment. Please try again later. In the meantime, you can post to the Skype Community or read our FAQs."
Help.

I'm having the same issue. Had my account hacked by some lowlife last week, they got in, changed my billing info details to some random keystrokes, changed the auto-charge setting to yes, and turned on voicemail so that the calls they make get answered. Then in 7 mins my account auto-topped up out of Palpay 6 times to the tune of AUD110, until they drained my PP account.
Essentially this is a multiple level failing. Firstly Skype shouldn't be allowing accounts to happily auto-recharge 6 times in 7 mins, (doesn't that send alarm bells to any layman!) Secondly, Skype customer service have simply been out to lunch for over a week (Sorry, were having problems at the moment). Seriously, Skype we all know you're having problems, because we're the victims of that complete customer abandonment! But at least get your call centre up and running again. Geez, being offline for week, lucky you're not a telecommunications company, oh but wait...??!!

American Express & Fraudulent charges

Hello everyone i have not been on The Forum for quite sometime, so let me get to the point last month. Around July 22th i recieved a call on my home phone from a lady from American express, Around 5 or so that evening. She told me The call was regarding a past due balance of $2,443 , which she said it was late by one day. After Briefly listening to her, and understanding the situation.I told her i was not aware that charges were being placed on the card, she quickly said let me transfer you over to account protection services.10 seconds after she placed me on hold, fraud was actively on the line she then said i have account protection services on the line. They can futher assist you from here and dismissed herself from call. Fraud came on the line after she dismissed herself from the call, the nice lady represented her self with the usual prompts , my name is jenny with account protection services on a recorded line. I told her i was not aware charges were being placed on the account she said what were the charges i said all of them since i was not aware. I asked her when will i recieve credit she said between 24 & 48 hours from the time of the phone call. She said they credit me back for anything i tell them that is fraudulent, and continue on with the investigation. After around 24 hours i recieved credits for the full amount i was pleased with the outcome, after my statement was issued through the paperless email statement i saw the credits from the fraudulent charges this is a month after the inital call. American express has not called me since they just credited me back reversed the charges and left me a happy Business Platinum card Cardholder. But why does American express have better sucess rate with disputes then other Credit card or charges companies.? All i can say anytime a charge or charges is fraudulent i am never liable after that one phone call everything is taken care of. I LOVE American express Because they value and trust there card members, I Guess "Membership has privlleges" I Thank you all for reading my post and I'M Waiting for the great responces to come.

Jemster wrote:
longtimelurker wrote:
I think two things are being confused: 1) Fraud2) Disputes Amex has a good reputation on 2), where you DID make the charge, or some of the charge, but the merchant didn't deliver the service or product as promised, or changed the amount of the charge etc. In these cases, Amex does seem to side with the cardholder more than most other issuers (but will not always resolve in your favor). For fraud, you have a $0 liability with all issuers. There is of course overlap in how much you have to prove that it wasn't you making the charge, but I don't know if Amex is any better here. And note all the posts praising Chase and others for PROACTIVELY detecting fraud. Here Amex didn't, the charges posted and even became late. I don't think this is an obvious "Great job Amex!" example at all!I agree! It seems like the OP didn't use the card at all and didn't know there was even a bill until the late payment call. I would rather get a call to verify before the bill. It's a balancing act. If they make a habit of calling too often as charges are made, folks will simply use the card less because it becomes a hassle. It really depends on the spending usage and pattern of the individual. If a charge for an international plane ticket is charged to my card, I would expect a call, since I don't usually fly. However, if I start getting calls for charges made out-of-state, it would get old quick since this isn't unusual for me. Back when I did fly often, if I had started getting calls each time I purchased a plane ticket, I would have been OK the first time (or two), but after that I would have just used a different card.

How do I remove an unauthorized charge from my account?

How do I remove an unauthorized charge from my account?

In what way is it unauthorized? Are you stating that your account has been hacked by strangers? Or has your account been used by family or friend?
You should change the password for your account's Apple ID;
http://support.apple.com/kb/HE36
Then contact Mac App Store Support;
http://www.apple.com/support/mac/app-store/

I refuse to pay for a one year automatic subscription for Cosumer report that was charged to my account today without me noticing. How can I cancel that and get reimbursed now?

I refuse to pay for a one year automatic subscription for Cosumer report that was charged to my account today without me noticing. How can I cancel that and get reimbursed now?
Patrick

First turn off auto-renewing subscriptions:
iTunes Store: Purchasing and managing auto-renewing subscriptions
Getting a refund won't be as simple. For that you will have to contact iTunes Store Support.

I tried to pay my bill and My Verizon says my bill is paid in full but they never charged my bank account.

Title says it all. For some reason Verizon never charged my bank account for my bill but it says it is paid for. I'm all for getting a free month of cell service but I think it would be best if I get this fixed so I don't spend the money I was going to use for the bill and then have Verizon randomly charge my account lol. Anyone else have this problem in the past or know what I should do to fix it?

Try this
1. Edit profile & privacy
2. Edit first two rows
If this dont work, You may have to contact a Admin to change your user name because I do not think you can change it.... You can try clicking the Report Abuse under Actions on the right of the window to get the admins to notice you and explain the situation and I am sure they can assist you..

HT1689 I tunes store double charged me for two songs, how do i get them to reverse the double charges off my account? also one song wong load on my iphone but i got charged for it anyway?

Help
I-Tunes Store double charged my account for two songs i downloaded on my phone,
also a song i ordered wont load to my phone but i got charged for it anyway? how do i get ahold of Itunes store to reverse these charges off my account?
Help
Raider girl

Connect the device to the computer.
In iTunes, select the content desired to sync.
Sync.
This is all described in the User's Guide, reading it may be a good place to start.

Fraudulent charges from Premium text messaging company

Has anyone had to deal with guessology.com and their deceptive surveys? Just had an encounter where they attached an unathorized survey to facebook. The claim was they were doing the survey for facebooks 6th anniversary and they were offering prizes. The survey asked three questions one which was cell phone and email address. After the cell phone number was entered the text messages started coming in without a 4 digit authorization code. The company was texted to stop twice but not before they sent 9 text. Did some research and this company has a growing history of fraudulent billing for text messages.
I contacted verizon customer service and got a bunch of runaround answers about how verizon bills for the premium service text messaging company but they really don't have anything to do with them and if there is a complaint then the verizon customer cannot file a dispute through verizon. The not so customer service orientated Verizon rep. tried to claim no one else has ever complained about this type of fraud before to Verizon. I highly doubt no Verizon customer has ever complained about fraudulent text message billing.
Does this sound remotely right? So Verizon is claiming they will take money for a fraudulent charge through their billing service but will not take a dispute regarding that charge? If Verizon is offering their billing services to bill their customer for another compnay then they should also be taking disputes if a Verizon customer has been wrongly billed through Verizon regardless if the billing is for another company. Otherwise Verizon should not allow third party vendors to use them for billing.

Welcome to the boards.
If you do a search, we have beat the premium message subject and how we get them to death,
They ask for your Cell number, but if you search the Terme and Conditions PRIOR to entering the number, you would have known they were going to charge you for the 'Survey'. Some surveys on FB will take your mobile number if you publish it for friends to see and send you surveys and such. But all on FB do spell out what happens, albiet in very small and light gray lettering.
When trying to stop the texts, you only enter STOP, nothing else.

Fraudulent Charge to my account

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