Fraudulent charges on my Skype

Hello, Yesterday I got an e-mail about Skype and auto-recharge and that it had been enabled for my account. I figured this was just some kind of error so I went into Skype and turned it back off. However, later that day in the evening, I received another e-mail stating auto-recharge was back on and I then got another e-mail saying my purchase had been delivered. I made no such purchase. Going through my call history, someone was making calls to mobile phones in Indonesia and to a few lines in Egypt. These calls reduced the balance I had previously, put me into the 2 dollar recharge limit and charged my debit card on file for 25 dollars worth of credit. I then changed my Skype password and the calls seemed to stop. I need these charges reversed, I need my balance to be restored to what I had it before yesterday. My account name is jack.mackey.

https://support.skype.com/en/faq/FA10920/What-can-I-do-if-someone-has-taken-over-my-account

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Fraudulent charges to debit card, customer service...

I have 4 fraudulant charges on my debit card to Skype. Trying to report it on Skype but get this message every time:
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Sorry, we’re having some problems at the moment. Please try again later. In the meantime, you can post to the Skype Community or read our FAQs."
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I'm having the same issue. Had my account hacked by some lowlife last week, they got in, changed my billing info details to some random keystrokes, changed the auto-charge setting to yes, and turned on voicemail so that the calls they make get answered. Then in 7 mins my account auto-topped up out of Palpay 6 times to the tune of AUD110, until they drained my PP account.
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I can't even get that far. I just got to this "COMMUNITY" which is ridiculous! While you all sit here and chat up a storm, I'm being fraudulently charged hundreds of dollars for NOTHING! And no one will help me! This is the most frustrating company I've ever encountered. No living, breathing, human being to actually pick up a phone and talk to!?!?!
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content.

Hi,
Skype is aware of existing problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself again redirected back to the Community, please try using a different web browser and - most importantly - choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
This FAQ article provides additional information and next steps:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Fraudulent charges from Premium text messaging company

Has anyone had to deal with guessology.com and their deceptive surveys? Just had an encounter where they attached an unathorized survey to facebook. The claim was they were doing the survey for facebooks 6th anniversary and they were offering prizes. The survey asked three questions one which was cell phone and email address. After the cell phone number was entered the text messages started coming in without a 4 digit authorization code. The company was texted to stop twice but not before they sent 9 text. Did some research and this company has a growing history of fraudulent billing for text messages.
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Welcome to the boards.
If you do a search, we have beat the premium message subject and how we get them to death,
They ask for your Cell number, but if you search the Terme and Conditions PRIOR to entering the number, you would have known they were going to charge you for the 'Survey'. Some surveys on FB will take your mobile number if you publish it for friends to see and send you surveys and such. But all on FB do spell out what happens, albiet in very small and light gray lettering.
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How do i report and ask for a credit for a fraudulent charge on itunes?, how do i report and ask for a credit for a fraudulent charge on itunes?

How do I report a fraudulent charge on my credit card on i-tunes?

First, log into your iTunes Store account and see if the purchases are reflected in the Purchase History.
http://support.apple.com/kb/HT2727
If they are and you're sure you or someone you know didn't make the purchase, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
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Dear kimmieV,
I have never had any personal experiences with possible fraudulent charges before but I imagine it is a scary thing. I am very sorry to about this!
To facilitate the quickest resolution, I recommend you contact your financial institution to dispute the charge and report that your card was used without your permission. They will open an investigation and contact Best Buy directly for any related information to the charge. We are happy to comply with their investigation
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Sincerely,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

I was fraudulently charged $19.99 from ITunes . I only made a purchase of $7.99 for TI's New Album Heavy is the Head.

I was fraudulently charged $19.99 by iTunes. The only purchase I made was for TI' s Album Heavy is the Head for $7.99

Go here:
http://www.apple.com/support/itunes/contact/
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Regards.

HT201359 I have a debit master card and it says payment method decelined so I contacted my bank and thay said that apple had a lot of fraudulent charges being made was wondering if someone could help me

I have a debit master card and it says payment method decelined so I contacted my bank and thay said that apple had a lot of fraudulent charges being made was wondering if someone could help me

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.

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<Personal Information Edited by Host>

If these charges are being made to a credit or debit card, the most immediate thing you need to do is to call your credit card company or bank and report the unauthorized charges. That company can contact Apple if they need additional information.
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TS1424 I have fraudulent charges on my iTunes account.

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American Express & Fraudulent charges

Hello everyone i have not been on The Forum for quite sometime, so let me get to the point last month. Around July 22th i recieved a call on my home phone from a lady from American express, Around 5 or so that evening. She told me The call was regarding a past due balance of $2,443 , which she said it was late by one day. After Briefly listening to her, and understanding the situation.I told her i was not aware that charges were being placed on the card, she quickly said let me transfer you over to account protection services.10 seconds after she placed me on hold, fraud was actively on the line she then said i have account protection services on the line. They can futher assist you from here and dismissed herself from call. Fraud came on the line after she dismissed herself from the call, the nice lady represented her self with the usual prompts , my name is jenny with account protection services on a recorded line. I told her i was not aware charges were being placed on the account she said what were the charges i said all of them since i was not aware. I asked her when will i recieve credit she said between 24 & 48 hours from the time of the phone call. She said they credit me back for anything i tell them that is fraudulent, and continue on with the investigation. After around 24 hours i recieved credits for the full amount i was pleased with the outcome, after my statement was issued through the paperless email statement i saw the credits from the fraudulent charges this is a month after the inital call. American express has not called me since they just credited me back reversed the charges and left me a happy Business Platinum card Cardholder. But why does American express have better sucess rate with disputes then other Credit card or charges companies.? All i can say anytime a charge or charges is fraudulent i am never liable after that one phone call everything is taken care of. I LOVE American express Because they value and trust there card members, I Guess "Membership has privlleges" I Thank you all for reading my post and I'M Waiting for the great responces to come.

Jemster wrote:
longtimelurker wrote:
I think two things are being confused: 1) Fraud2) Disputes Amex has a good reputation on 2), where you DID make the charge, or some of the charge, but the merchant didn't deliver the service or product as promised, or changed the amount of the charge etc. In these cases, Amex does seem to side with the cardholder more than most other issuers (but will not always resolve in your favor). For fraud, you have a $0 liability with all issuers. There is of course overlap in how much you have to prove that it wasn't you making the charge, but I don't know if Amex is any better here. And note all the posts praising Chase and others for PROACTIVELY detecting fraud. Here Amex didn't, the charges posted and even became late. I don't think this is an obvious "Great job Amex!" example at all!I agree! It seems like the OP didn't use the card at all and didn't know there was even a bill until the late payment call. I would rather get a call to verify before the bill. It's a balancing act. If they make a habit of calling too often as charges are made, folks will simply use the card less because it becomes a hassle. It really depends on the spending usage and pattern of the individual. If a charge for an international plane ticket is charged to my card, I would expect a call, since I don't usually fly. However, if I start getting calls for charges made out-of-state, it would get old quick since this isn't unusual for me. Back when I did fly often, if I had started getting calls each time I purchased a plane ticket, I would have been OK the first time (or two), but after that I would have just used a different card.

TS1424 how can I resolve fraudulent charges from iTunes?

how can I resolve fraudulent charges from iTunes?

Is this what you are referring to...
http://support.apple.com/kb/HT3702

Is there an additional charge to use Skype

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Fraudulent charges on my Skype

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