Fraudulent charges

When I ordered two phones from VZW online, the invoice said the voice plan monthly charge would be $36.80/mo.
It also stated that the two $35 one time activation fee would be charged then credited on the first bill.
The first bill arrived, and the voice plan charge was $50 plus a pro-rated $24.19 for 15/31 days. ($19.58 overcharge)
The $35 activation appeared for each phone, but there was no credit.   ($70 overcharge)
I called customer service, they stated that my discounted plan rate may take several billing cycles to take effect, and the overcharges would be corrected.
The discount has since been applied to the voice plan rate, but there was has been no credit for the activation fee, or for the overcharge for voice plan from the first bill.
Now, six billing cycles later, I contacted VZW regarding correcting the $89.58 overcharge from the first bill.
They offered to reimburse $16.32 of the $19.58 overcharge for the voice plan on the first bill, but refused to credit the two activation fees.
They said that the line in my invoice that stated the activation fee would be charged and credited was an error, and did not apply to my plan.
I'm pretty sure that I can refute the charges through my credit card company given that the monthly billing rate, and the activation credit was spelled out in the bill at the time that I placed the order.   I'm wondering if I should just handle this through my credit card company, or if I should be contacting the BBB or Attorney General to help stop this type of fraudulent activity.

Agree with handling through your credit card company.

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Fraudulent charges from Premium text messaging company

Has anyone had to deal with guessology.com and their deceptive surveys? Just had an encounter where they attached an unathorized survey to facebook. The claim was they were doing the survey for facebooks 6th anniversary and they were offering prizes. The survey asked three questions one which was cell phone and email address. After the cell phone number was entered the text messages started coming in without a 4 digit authorization code. The company was texted to stop twice but not before they sent 9 text. Did some research and this company has a growing history of fraudulent billing for text messages.
I contacted verizon customer service and got a bunch of runaround answers about how verizon bills for the premium service text messaging company but they really don't have anything to do with them and if there is a complaint then the verizon customer cannot file a dispute through verizon. The not so customer service orientated Verizon rep. tried to claim no one else has ever complained about this type of fraud before to Verizon. I highly doubt no Verizon customer has ever complained about fraudulent text message billing.
Does this sound remotely right? So Verizon is claiming they will take money for a fraudulent charge through their billing service but will not take a dispute regarding that charge? If Verizon is offering their billing services to bill their customer for another compnay then they should also be taking disputes if a Verizon customer has been wrongly billed through Verizon regardless if the billing is for another company. Otherwise Verizon should not allow third party vendors to use them for billing.

Welcome to the boards.
If you do a search, we have beat the premium message subject and how we get them to death,
They ask for your Cell number, but if you search the Terme and Conditions PRIOR to entering the number, you would have known they were going to charge you for the 'Survey'. Some surveys on FB will take your mobile number if you publish it for friends to see and send you surveys and such. But all on FB do spell out what happens, albiet in very small and light gray lettering.
When trying to stop the texts, you only enter STOP, nothing else.

How do i report and ask for a credit for a fraudulent charge on itunes?, how do i report and ask for a credit for a fraudulent charge on itunes?

How do I report a fraudulent charge on my credit card on i-tunes?

First, log into your iTunes Store account and see if the purchases are reflected in the Purchase History.
http://support.apple.com/kb/HT2727
If they are and you're sure you or someone you know didn't make the purchase, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account and it will be up to your bank to handle.
Regards.

I need to report fraudulent charges from Skype. Pl...

I got a fraudulent charge put on my card from your company at 7:43 am this morning please contact me to give my refund back. I'm not comfortable giving my acct number, however I will provide you with the last four 2193.

I also had some unauthorized charges on my iTunes account. However, it's not possible to find them now, in my purchase history. They were visible yesterday, but are not shown today. They *are* findable on my credit card, when the bank looks for iTunes charges on the card. A mystery, sort of.
I've sent information to iTunes support people (via their web-based form), but would also like to talk on the phone with them.
Might anyone know how to contact iTunes support directly, preferably by phone? Thanks!

FRAUDULENT CHARGE ON MY CARD

I just discovered a fraudulent charge on my debit card for MYR 375.90 from Best Buy. I have NEVER shopped at Best Buy or used this card for ANY online purchase whatsoever. I have blocked my card since and lodged a complaint with the Bank and filed a police report as well, all of which I can gladly provide you the proofs.
I don't have any other info from the bank as this transaction was just done at 2.29pm today. All I know is, the amount is MYR 375.90, an unauthorised fraudulent charge, and the card was in my possesion at the time of the transaction, so someone hacked into my details!!!
Please look into this and refund my money NOW!!!! This is a debit card, I am not going to wait for 90 days turnaround for you to refund my stolen money!!!!!!

Dear kimmieV,
I have never had any personal experiences with possible fraudulent charges before but I imagine it is a scary thing. I am very sorry to about this!
To facilitate the quickest resolution, I recommend you contact your financial institution to dispute the charge and report that your card was used without your permission. They will open an investigation and contact Best Buy directly for any related information to the charge. We are happy to comply with their investigation
Please let me know if you have any other questions or concerns. I sincerely hope you are able to rectify this in a timely fashion. Thank you for reaching out!
Sincerely,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

I was fraudulently charged $19.99 from ITunes . I only made a purchase of $7.99 for TI's New Album Heavy is the Head.

I was fraudulently charged $19.99 by iTunes. The only purchase I made was for TI' s Album Heavy is the Head for $7.99

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

HT201359 I have a debit master card and it says payment method decelined so I contacted my bank and thay said that apple had a lot of fraudulent charges being made was wondering if someone could help me

I have a debit master card and it says payment method decelined so I contacted my bank and thay said that apple had a lot of fraudulent charges being made was wondering if someone could help me

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.

HT1933 fraudulent charges on my credit card

How can I check to see if I have a fraudulant charge, or where the itunes music/movie was downloaded at? I believe I have a fradulant charge on my CC.
How can I determine where this transaction occured, when it occurred, and what was purchased on what device?
Thank you!
Andrew Lindsey
<Personal Information Edited by Host>

If these charges are being made to a credit or debit card, the most immediate thing you need to do is to call your credit card company or bank and report the unauthorized charges. That company can contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store. There will be no way to determine what device the purchase was made from nor a location (not without a court order to Apple and to the relevant ISP, anyway).
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle.
Regards.

TS1424 I have fraudulent charges on my iTunes account.

My Bank statement showed up with 3 fraudulent charges on transacted on 4/27/2012. How can I block and cancel this transaction?
Can you give any direction? ANybody?
Thanks
Matt

If you believe that your account has been hacked, then change your password and alert your credit card company - ask them about reimbursement.

Fraudulent Charge to my account

Someone tried to make this purchase:
Ukraine 800 mins 1 month $69.99
on my credit card through Skype. It's a fraudulent charge. How do I report this and how can I prevent it from happening again?
This Skype support has gotten absolutely attrocious! It took me forever only to then be forced to make a public community post? What's up with that?
I'm one unhappy skype-user.

Same here. $60 charged in six transactions in one day. Skype help is an endless circle of frustration leading you back to where you started and having spoken to or communicated with no-one.
How do you get hold of Skype Customer Service??????

Fraudulent charges to debit card, customer service...

I have 4 fraudulant charges on my debit card to Skype. Trying to report it on Skype but get this message every time:
"Select a contact method
Sorry, we’re having some problems at the moment. Please try again later. In the meantime, you can post to the Skype Community or read our FAQs."
Help.

I'm having the same issue. Had my account hacked by some lowlife last week, they got in, changed my billing info details to some random keystrokes, changed the auto-charge setting to yes, and turned on voicemail so that the calls they make get answered. Then in 7 mins my account auto-topped up out of Palpay 6 times to the tune of AUD110, until they drained my PP account.
Essentially this is a multiple level failing. Firstly Skype shouldn't be allowing accounts to happily auto-recharge 6 times in 7 mins, (doesn't that send alarm bells to any layman!) Secondly, Skype customer service have simply been out to lunch for over a week (Sorry, were having problems at the moment). Seriously, Skype we all know you're having problems, because we're the victims of that complete customer abandonment! But at least get your call centre up and running again. Geez, being offline for week, lucky you're not a telecommunications company, oh but wait...??!!

American Express & Fraudulent charges

Hello everyone i have not been on The Forum for quite sometime, so let me get to the point last month. Around July 22th i recieved a call on my home phone from a lady from American express, Around 5 or so that evening. She told me The call was regarding a past due balance of $2,443 , which she said it was late by one day. After Briefly listening to her, and understanding the situation.I told her i was not aware that charges were being placed on the card, she quickly said let me transfer you over to account protection services.10 seconds after she placed me on hold, fraud was actively on the line she then said i have account protection services on the line. They can futher assist you from here and dismissed herself from call. Fraud came on the line after she dismissed herself from the call, the nice lady represented her self with the usual prompts , my name is jenny with account protection services on a recorded line. I told her i was not aware charges were being placed on the account she said what were the charges i said all of them since i was not aware. I asked her when will i recieve credit she said between 24 & 48 hours from the time of the phone call. She said they credit me back for anything i tell them that is fraudulent, and continue on with the investigation. After around 24 hours i recieved credits for the full amount i was pleased with the outcome, after my statement was issued through the paperless email statement i saw the credits from the fraudulent charges this is a month after the inital call. American express has not called me since they just credited me back reversed the charges and left me a happy Business Platinum card Cardholder. But why does American express have better sucess rate with disputes then other Credit card or charges companies.? All i can say anytime a charge or charges is fraudulent i am never liable after that one phone call everything is taken care of. I LOVE American express Because they value and trust there card members, I Guess "Membership has privlleges" I Thank you all for reading my post and I'M Waiting for the great responces to come.

Jemster wrote:
longtimelurker wrote:
I think two things are being confused: 1) Fraud2) Disputes Amex has a good reputation on 2), where you DID make the charge, or some of the charge, but the merchant didn't deliver the service or product as promised, or changed the amount of the charge etc. In these cases, Amex does seem to side with the cardholder more than most other issuers (but will not always resolve in your favor). For fraud, you have a $0 liability with all issuers. There is of course overlap in how much you have to prove that it wasn't you making the charge, but I don't know if Amex is any better here. And note all the posts praising Chase and others for PROACTIVELY detecting fraud. Here Amex didn't, the charges posted and even became late. I don't think this is an obvious "Great job Amex!" example at all!I agree! It seems like the OP didn't use the card at all and didn't know there was even a bill until the late payment call. I would rather get a call to verify before the bill. It's a balancing act. If they make a habit of calling too often as charges are made, folks will simply use the card less because it becomes a hassle. It really depends on the spending usage and pattern of the individual. If a charge for an international plane ticket is charged to my card, I would expect a call, since I don't usually fly. However, if I start getting calls for charges made out-of-state, it would get old quick since this isn't unusual for me. Back when I did fly often, if I had started getting calls each time I purchased a plane ticket, I would have been OK the first time (or two), but after that I would have just used a different card.

TS1424 how can I resolve fraudulent charges from iTunes?

how can I resolve fraudulent charges from iTunes?

Is this what you are referring to...
http://support.apple.com/kb/HT3702

Hacked account - fraudulent charges.

I can't even get that far. I just got to this "COMMUNITY" which is ridiculous! While you all sit here and chat up a storm, I'm being fraudulently charged hundreds of dollars for NOTHING! And no one will help me! This is the most frustrating company I've ever encountered. No living, breathing, human being to actually pick up a phone and talk to!?!?!
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content.

Hi,
Skype is aware of existing problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself again redirected back to the Community, please try using a different web browser and - most importantly - choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
This FAQ article provides additional information and next steps:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Account Hacked, Fraudulent charges, and NO WAY TO ...

Skype,
Over the last two days someone has hacked into my account, sending more
than 1200 SMS messages to people in the Netherlands, Luxembourg, and other
parts of Europe. This drained whatever remained in my account, and then
auto-filled 6 times for $25 USD each. I cancelled the charges with Paypal,
but I need to talk to someone at Skype ASAP. You can e-mail me at [E-Mail address removed to retain confidentiality.] with a phone number. Your online customer support is insufficient, and the last thing someone in my position needs is to weed my way through customer
support websites. These charges have not yet been processed through my bank
luckily. I need to know:
- Will you ensure these charges do not go through?
- How did my account get hacked?
- Why was I receiving text messages and phone calls to my personal cell
phone? Was it through Skype to go?
- Will you restore my previous account balance to my skype account? As far
as I can see my account has only been hacked since Sept. 22 or 23. I had
money on the account at that time. Right now I have none.
If you are a Skype customer reading this, here's what it all looked like. The night before last I started getting text messages from all over Europe. 20 to be exact. They were talking about buying and selling cars and bikes. Last night I started getting phone calls and more texts so today I checked with my bank. There were no bank charges yet, but when I looked at Paypal I had 6 $25 auto-refills from Skype. I reported the charges with Paypal and hopefully they have cancelled the charges so they won't go on to my bank account, but I can't reach anyone at Skype, nor do I see any way to easily report security breaches like this.

Hi, reynoldspick,
First things, first: for your safety and protection, please never, ever include personally identifiable information such as an e-mail address or telephone number in posts on a public Community or forum such as this. Thanks!
If you have not already done so, please change the following account passwords immediately:
Skype account;
PayPal account;
Payment method used to fund your Paypal account.
Further, as a proactive measure, run a full security scan of your computer using your preferred anti-virus/malware/spyware program ensuring you have the latest virus signature files installed.
Here is the link to use to contact Skype Customer Service directly; we here in the Community do not have access to Skype accountholder records. https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
Skype offers help and support through ... :
Email - follow the steps below to submit your support request to us by email
Live chat for eligible customers
We don’t currently offer telephone support.
If you are a Skype customer, you can contact Skype Customer Service as follows:
Sign in with your Skype Name and password.
Select the topic you need help with and the problem you are having. Some information is displayed that might help with your problem is displayed.
If the information doesn’t help, click Continue support request.
Select your contact method.
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
These charges have not yet been processed through my bank
luckily. I need to know:
- Will you ensure these charges do not go through?
I can not gaurantee this; as noted above, I do not have access to account records. Whether these charges post through to the payment method which funds your PayPal account is most likely a matter of timing.
- How did my account get hacked?
Most likely your Skype account password was guessed or cracked. None of us is immune.
- Why was I receiving text messages and phone calls to my personal cell phone? Was it through Skype to go?
Quite honestly, I would have no way of knowing.
- Will you restore my previous account balance to my skype account? As far as I can see my account has only been hacked since Sept. 22 or 23. I had money on the account at that time. Right now I have none.
Reimbursements for fraudulent use of an account are typically returned to the customer's account from which the funds were taken, as such investigations are processed by the payment method.
Please report these incidents to Skype Customer Service, as noted above.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Fraudulent charges

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