Fraudulent Credit Card Charge on iTunes Account

I saw a few of these posts and wanted to let folks know that if you get unauthorized charges on your iTunes account you should do the following:
1.  Have all your info ready and available to discuss with an Apple Rep.
2.  Call the Apple Corporate number: 408.996.1010
3.  Be prepared to go through a couple of folks as they get you to the very sharp fraud folks...a shout-out to Justin who helped us on our charges!
4.  Contact your bank (again, because hopefully you contacted them prior to making the call to Apple) and close the card used to make the charges.
We had two charges of $39.98 show-up on our account as 'Pending'.  After talking to our bank we were directed to speak to Apple because they (the bank) couldn't do anything until the charge went throguh (still don't understand that part...I'm sure it's a bank thing).  I came to this forum and found a post that said to go to the 'Support' page, click on the 'Contact Us' and notify Apple.  It appeared many users were frustrated because all they could find was an e-mail channel to contact Apple.  I saw the corporate info in the upper right hand corner and used that number...pretty easy to find and very easy to navigate the phone robots...:)
I was transferred from the operator, to an iTunes tech (named Ashley who was very helpful), to her supervisor Justin who handled the fraud claim.  Justin worked through the account, ID'd the card being used, found that TWO separate bogus accounts were set-up using our credit card (hence the two separate $39.98 charges), also found that the charges had cleared (where our statement and the bank saw it as pending), refunded our account the two charges, disabled the two accounts that were set-up with our card, and then removed the compromised card information from our iTunes account.
After the Apple assistance we called our bank, explained what happened and what Apple did, and closed the card and requested a new one.
So this pretty frustrating and scary incident turned out to be easily rectified...we're very happy with the excellent customer service from Justin and the entire Apple team.
Now if there was just some way to nuke the lazy scum bags that hack accounts and steal money from people who actually earn it!...;~)

As this is a User to User Forum... You can use this link to Contact iTunes Support
Apple  Support  iTunes Store  Contact Us

Similar Messages

  • HT2534 I have a $70 credit in my iTunes account but when i bought an album last night it charged by credit card not the itunes account. How do I reverse this and get the itunes account used up first?

    Ihave a $70 credit in my itunes account but when I purchased an album last night itunes charged my credit card, not my itunes account. How do I get this reversed

    How did you create the account ? Unless the instructions on this page are followed when creating an account : http://support.apple.com/kb/HT2534
    then credit card details will need to be entered before the account can be used to download any item from the store.
    If you are being prompted to review the account then see if this post by mountaingoatgirl lets you do so without needing to enter credit card details : https://discussions.apple.com/message/24303054
    If not then you will need to enter your credit card details - you should be able to remove it after entering it.

  • HT5552 i want my credit card off of itunes account. my kids use there itune cards but for some reason this gets charged to my credit card instead

    i want my credit card off of itunes account. my kids use their itune cards but for some reason my credit card keeps getting charged

    On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link.  If you are doing it on an iOS device (iPad, iPhone or iPod Touch) then try tapping on your id in Settings > iTunes & App Store (Settings > Store on iOS 5 and below) and selecting 'View Apple ID' on the popup - that should also give you a payments link on your account's page.
    Changing payment info : http://support.apple.com/kb/HT1918
    If you don't get the 'none' option then do you owe iTunes anything : http://support.apple.com/kb/TS5366 ?

  • Can someone tell me how to disconnect my credit card from my iTunes account?

    Can someone tell me how to disconnect my credit card from my iTunes account?

    For information on how to do this, check out this article:
    http://support.apple.com/kb/ht1918
    If the option to select "None" from the list of payment types doesn't appear, then there is a billing is with your last purchase which needs to be resolved first.

  • How do I remove credit card information from iTunes account?

    How do I remove credit card information from iTunes account?

    If you have an unpaid balance or payment due, you can't select None as your payment type.
    To see which order you need to pay for, view your purchase history.
    When you sign in to the store, you may see a message that there was a billing issue with your last order.
    Click the Billing Info button to see the order.

  • I currently have my credit card on my iTunes account and when I have no money in my bank account it won't let me download the free apps even though they don't cost anything. How do I stop this so I can download or remove my credit card?

    I currently have my credit card on my iTunes account and when I have no money in my bank account it won't let me download the free apps even though they don't cost anything. How do I stop this so I can download or remove my credit card?

    All downloads from iTunes are tied to the account that downloaded it, you can't re-download content via a different account. You checked the spam folder on yourr old account as well as the Inbox, and depending upon how long ago you did it, have you retried getting it reset : http://appleid.apple.com, then 'reset your password' ?

  • How do I remove my credit card off my iTunes account?

    I'm trying to remove my credit card from my iTunes account, but there isn't an option to do so. I can't download or update any of my apps on my iTunes either because of my credit card. Please help me! It's been a month or so already and I can't find any solutions. I've tried searching on the web for solutions but nothing seemed to work.

    You seem to have the same problem I had. Lots of people gave me the same answers as you got but I found a solution on my own. What happens when you try to purchase something on itunes and your card is declined is your account is frozen until it is paid. For some reason itunes doesn't just simply cancel the order, so what I did was went to a store and bought an itunes card to shut it up and unfreeze my account then removed my card. Apple has designed their store absolutely horribly in order to force their customers to sink countless amounts of money into their store.

  • How do I delete a credit card from my iTunes account without adding another one? My friend bought an app with her credit card and I no longer have the info but every time I try to download a free app (ex: Instagram, Twitter, vine etc.)it ask for the info

    How do I delete a credit card from my iTunes account without adding another one? My friend bought an app with her credit card and I no longer have the info but every time I try to download a free app (ex: Instagram, Twitter, vine etc.) it ask for the credit cards security code. I can not find a way to delete that cards info without adding another cards info.

    http://support.apple.com/kb/ht1918
    http://support.apple.com/kb/ts5366

  • HT1904 Can there be two credit cards saved in iTunes account for buying apps?

    Is it possible to have two credit cards saved in iTunes account for app purchases?

    No, only one card can be linked to an account at a time, you can't have 2 cards stored on it.

  • HT1918 HOW CAN I REMOVE MY CREDIT CARD FROM MY ITUNES ACCOUNT?

    i want to remove my credit card from my itunes account?

    Hey poisonx93,
    Using these steps, you should be able to select "None" as your payment method to remove your card from your Apple ID:
    Changing your payment information using an iOS device
    Tap Settings on the Home screen.
    Tap iTunes & App Stores.
    Tap your Apple ID. (If you aren't signed in, enter your Apple ID and password and tap Sign In.)
    Tap View Apple ID.
    Enter your Apple ID password.
    In the Edit section, tap Payment Information.
    Update the information that you want to change.
    Note: You can find the payment methods that the iTunes Store accepts in the Payment Type section. If you don't want a payment method on your account, select None in the Payment Type section.
    from: iTunes Store: Changing your payment information
    http://support.apple.com/kb/HT1918
    Welcome to Apple Support Communities!
    All the best,
    Delgadoh

  • HT204053 How do I remove a credit card from my itune account?

    How do I remove a credit card from my itune account?

    Changing Account Information
    http://support.apple.com/kb/HT1918

  • HT1918 How do I remove my credit card from my itunes account?

    I need to remove my credit card from my itunes account. My daughter doesn't realize when her gift cards run out so she keeps buying not realizing it comes out of my bank acct.

    Was the Support Article you linked from not helpful...
    iTunes Store: Changing your payment information
    If necessary...
    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • How do I remove a credit card from my itunes account?

    How do I remove a credit card from my itunes account? I called and got an e-mail with instructions but it did not help me at all.

    i don't have a none button on my iTunes either and there are payments coming out of my account that arent mine as i haven't used iTunes for ages. Need to delete my card information...HELP!!

  • HT3702 How to delete credit card info from iTunes account

    How to delete credit card info from iTunes account?

    HI KiwiMCB,
    Please Contact Customer Care; an agent will be able to help you with that.
    Best,
    Sara

  • I have a credit card on my itunes account but when i try to remove it it wont work

    I have a credit card on my itunes account but when i try to remove it it wont work

    You can only remove a credit card if you are on the computer. If you are trying to remove it via a device like a iPod you will not be able to do it.  However if you are on the computer you click on sign in in the upper right hand corner of iTunes, then view account then edit payment information. Once you get there click none.

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