Fraudulent transactions made using my credit card

Dear Best Buy customer service,
I would like to bring to your attention fraudulent transactions made on your BestBuy.com website using my credit card information. The transactions were made this morning, 26 February 2014, Manila Philippines time. I received a notice from my credit card company, Citibank Philippines alerting me of such transactions. Right now, as per Citibank, these transactions are in "floating" status.
Can you pls look into this urgent matter right away. And please cancel these transactions from your end. I have already permanently asked Citibank to block my hacked credit card number permanently, so I'm give you these infos below so hopefully you can track down these transactions
- date of transaction: 2/26/2014 (today!)
- approx. between 9am - 2pm (Manila Philippines time)
- merchant name appearing on my credit card account: BestBuy.com
- 2 transactions amounting to USD$992.82 each
- Citibank VISA credit card # {Removed per Forum Guidelines} (pls see my email sent to [email protected] for complete details)
These transactions made using my credit card are fraudulent!!!
I'm hoping you can take action on this matter immediately as these transactions can still be stopped and cancelled from your end at the moment.
(pls see my email sent to [email protected] for complete details)

Hello marcvill,
I can’t begin to imagine how terrifying it would be to find my credit card information was stolen. I’m sorry that you are in this frustrating position, as I’m sure it’s the last thing you want to be dealing with.
This is obviously concerning, so I looked into your account to see how I might be able to assist. From there, I found that your anxieties have reached one of my colleagues, Blake, here at the corporate offices. He is currently looking into this for you and once he has an update, he should  reach out to you as soon as possible to give you more details.
In the meantime, hockeycanuckjc’s suggestion of filing a police report is a great first step in getting this resolved as quickly as possible.
Thanks for posting!
Alex|Social Media Specialist | Best Buy® Corporate
 Private Message

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