Free 12 months Privacy and Caller Display

Do I need to contact BT to find out when my 12 month expires? I cannot find the information on 'My BT' or my bills. Do you think that the offer will be renewed?

You will need to contact them, they will not contact you. You will go onto a monthly rolling contract and any discounts you had will stop.
If you contact Live Chat they will tell you when your contract is finished.
https://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you are going to renew contact the options Team on 0800.800.030 and try and get a deal from them. Don't accept the first price they offer you. Make Privacy & caller display part of the deal you want.

Similar Messages

Evening and weeknd packages and caller display

My BT contract is up in a few months. Currently I'm using the line rental saver option and have a 2 year old deal which is:
40GB broadband
Evening and weekend calls
Anytime calls add-on
and the £1.78 a month charge for caller display (after BT removed their BT privacy package)
Now, looking up the new packages I notice that evening and weekend calls are no longer offered, with weekend only and anytime the only options. Is this correct?
Also, is there any way of having the caller display option without having to pay £2 a month?

When considering renewal, be aware that BT have a nasty habit of hiking up the prices of obsolete bundles. The Tarriff Guide has a bewildering array of obsolete tarriffs, all at different prices http://www.productsandservices.bt.com/consumer/assets/downloads/BT_PhoneTariff_Residential.pdf
A broadband package and a calls package may be a completely different price to a combined broadband and calls package. Sometimes two apparently identical packages can have completely different prices, just because they have different names.

BT privacy - no caller display?!

according to my order I got BT privacy with my phone line which shows who's calling. This is not the case. My phone has been transfered yesterday morning and I still can't see who's calling. When will this start working?

cinek wrote:
didn't see that box at all so now I'll have to pay for it?
Hi.
BTPrivacy includes caller display at no cost (as well as informing the TPS). So you can simply contact BT and mention that you have BTPrivacy, but caller display is not active.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

150 and Caller Display Problem

Probably the easiest one to start with. When I dial "150" all I get is a recored message saying - "Sorry you cannot call that nunber from this line. Please ontact your service provider using the number given in their documentation"
What's that all about?
Secondly I added/ordered the "Bt Privacy" service last week but as of now the caller display aspect still isn't working. Do I need to wait longer or is it likely that there's been a problem?
Thanks in advance.
Griff
Solved!
Go to Solution.

Are you sure that its still YOUR telephone number, and it has not been crossed with someone else?
Try calling your number from a mobile, and see if it rings. Or call a mobile and see what number comes up.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Letter saying I have pay for BT privacy and caller...

I have a contract and have paid line rental for the year in advance - now a letter saying from 4th of january I must pay £1.75 for the caller ID.
If I sign up for this at bt.com/callerdisplay, what does this mean for my contract - will there be a new contract and what does it mean for my up front line rental payment
OR are BT immorally varying the terms of my original deal?

There is an existing thread about this https://community.bt.com/t5/Bills-Packages/Caller-Display-Charge-from-Jan-2014/m-p/1060846
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

How to cancel free month subscription and get a re...

I want to cancel my "free month". I cannot understand anything to get started. I also want to receive my 1:- i swedish meney in return.
Post transferred from blog article;
subject/title edited for clarity.

Hello,
in this case you should use
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
>>> http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html >>> Cancel an annual membership (individual or team)
Good luck!
Hans-Günter

Infinity and caller display

Can anyone tell me how come i do not have caller display on my phone anymore after my line has been switched from copper to fibre?
Thank you

have you got fibre to cabinet ot fibre to premises
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

HT4528 I have iPhone. Is it free to txt and call other iPhones ?

I Have an iPhone. Is it free to talk and txt other iPhones ? With any providers ?

Apple to Apple is only free to use iMessage. iMessage will only work when connected to wifi network. As far as being able to send text messages to friends with AT&T and Verizon you will need to set up service through a wireless carrier.
Link below will explain a little more about iMessages and regular SMS/MMS text messages:
http://support.apple.com/kb/HT3529

Caller Display - Marketing Calls Opt-Out

So my caller display seems to have vanished - even though I pre-registered in November as requested. I never received any email to confirm this.
Anyway when placing an order to get 'free' BT Privacy and Caller Display I noticed that the following terms are listed:
"...Signing up to BT Privacy with Caller Display will also update your marketing preferences so you may receive the occasional call from BT Group companies letting you know about special offers relevant for you. You can change your consent at any time by calling us free on 0800 800 150."
I've tried doing this but the automated system can't understand me as I have a cold at the moment.
Is there anyway to reset my marketing preferences online to make sure I don't get these calls?
I can only find something to opt me out of marketing emails, not calls.

Have a look at the relevant question about half-way down the contents list here. Looks as though you'll have to wait for the Night Nurse to do its stuff, though if you ignore the automated requests to say something you get offered other options after a minute or two. Choose Sales, who should be able to help.
You can click the white star next to this message if you think it was helpful.

Unlimited anytime calling plan and calling feature...

I have Unlimited anytime calling plan and it says that I can have up to 3 calling features at no extra cost -
I already have privacy and caller display as 1 calling feature But when I try to order 2 additional features it says there will be a charge of £6.
Has anyone else tried this , am I reading it wrong ?
Ta,
Del.
Solved!
Go to Solution.

Yes the three calling features are 1471,1571 and privacy.
Don't BT provide these free of charge anyway ?
Del.

Caller display not worked since June 2014

On 26/06/14 I reported a fault (VOL-**********) that the caller display function had stopped working following a thunderstorm in the area. According to the fault status this fault is showing as being corrected and closed on 02/07/14 when in fact the fault still exists. I tested the line using the BT test socket with a new BT2000 phone and this displayed ‘incoming call’ therefore my internal wiring is not part of the problem. I have also dialled the test code *#234# to check if the caller display service is available and confirmed that it is. I then tested the new BT2000 phone on the neighbour’s telephone line and this showed the caller ID for incoming calls, as did my other telephone as well; therefore none of the telephone handsets are at fault. Three times BT have informed me that the fault has been fixed and yet I still have no caller display. Reading through the forums it would appear that other people have encountered similar issues and that the problem is at the exchange, “An Openreach engineer discovered that the RS232 burst transferring the CLI number up the line was too weak and he then went down to the exchange to investigate. He then discovered that the fault lay in the ADSL device which lies between the analogue exchange equipment and the outgoing line”.
I’m surprised to see that BT are taking so long to trace a fault in their system last raised 5/8/2014 (VOL012-**********) and that they haven’t sent an engineer to the property or to the exchange to check the problem.
My patience is wearing thin over this problem with my Caller Display not working as it started in mid June. I’m also becoming less enthusiastic about BT and find it harder to recommend them to others.
My last message from BT, tells me that it should be back to normal on the 8 August. However, it is still not working. Their message that my phone should be back to normal now and if it isn’t report this to BT, is ridiculous. If an engineer had investigated what was causing the fault and found it, then he would have fixed it. However, either an engineer has not investigated the fault or BT is not competent in fixing their own service faults and makes these statements with crossed fingers?

An engineer called yesterday and told me that he had been asked to test the line for a voice fault not a Caller Display fault. However, his testing revealed there is no line fault, CLI signal is strong and he was happy that the new BT2000 phone (bought after the lightning strike) is working properly. (This phone had also been tested on a neighbour’s phone line where it displayed the callers number). He also found that this same BT2000 phone on my line was not displaying the Caller’s number (CLI), but couldn’t offer any reason why.
I conjectured with him that these tests must bring the problem down to a corrupted CLI signal which does not allow the phone to understand the phone number being sent.
When the lightning struck the phone line back in June, it blew the telephone connection in the back of the Sky Box with a flash and bang (telephone cable now removed from the Sky box). It shorted the Openreach Faceplate (now replaced) so that the phones and broadband stopped working and it caused the phone to light up and react as it does when a call comes through.
Now isn’t it possible that the lightning also travelled along the copper wire to the green cabinet just outside the house and damaged something there which is corrupting the CLI signal, but which does not not show up when the voice line is tested? If not, then there must be a problem further back in the infrastructure, possibly in the Exchange, that is causing a corrupted signal to be sent to my phone?
He told me that another team would have to investigate the Caller Display fault as he was instructed to look into a voice issue and as a field engineer he was not able to investigate any problem that might be in the Exchange. I don’t know whether this Exchange Team would be able to investigate a problem in the Cabinet if nothing is found in the Exchange or can that only be done by a field engineer? He told me to contact BT again as he’d done all that he had been instructed to do and they would have to instigate a fault team to further investigate the problem.
When all this is considered we have the basic problem that BT are unable to provide me with a Privacy and Caller Display Service that I have been paying for, because of a fault in their infrastructure. How much longer is it going to take before they correct the problem that’s been going on since June 2014?

Is Caller Display free or not free for 12 months?

When BT announced there would be a charge of £1.75 pm for Caller Display, they also stated this service would be free for 12 months if the subscriber renewed their contract for one year. i rang BT and agreed to take up the offer.
I have looked at the past 2 bills and they have the following line entries. Here's the latest bill, word for word:
1. BT Privacy at Home - Caller Display   28 Apr - 27 May 14
This is the cost of your BT Privacy at Home - Caller Display up to 27 May 2014 at £1.75 a month   £1.75
2. BT Privacy with Caller Display free for 12 months 28 Apr - 27 May 14   £0.00
I queried the £1.75 charge shown on line 1. via BT online webchat and here's BT's response, again word for word:
"BT Privacy With Caller Display is free but for BT Privacy at Home you will be charged £1.75"
You will notice that in their reply they have omitted 'Caller Display' after 'at Home' although the bill clearly shows this at line 1. above.
Can somebody please tell me should I be paying £1.75 a month? If this is so then will line 2. revert to a further £1.75 after the 12 month's expiry which will mean £3.50 a month in total'.
I just thought as a simpleton that I was getting Caller Display entirely free for 12 months by signing a new contract. Maybe life is not that simple?

john46: You state "to put it very simply the 1.75 is charged on one line and credited back on the next line".
Well it isn't. Had there had been such a credit on the bill I would not have raised a bill query with BT or this forum.
Below is my total bill where you can see I have no credit shown. It all adds up to £34.50 including the £1.75 Caller Display fee.
I cannot get a reply out of BT or even an acknowledgement to my email querying the charge. What do you suggest I do? Send a specific mail giving them 7 days' notice that I will cancel the Direct Debit and send a cheque less the missing credits, if I don't receive a satisfactory answer?
Your reply and those of the 2 other respondents now confirm that there should be a credit line of £1.75.
Whatever happens you have proven BT owes me £1.75 for each month this has occurred. May I therefore use your name and your answer in a further email to BT? It will be interesting to see if that prompts a response.
Line Rental
28 Apr - 27 May 14 £0.00
Barring withheld calls
28 Apr - 27 May 14 This is the cost of your Barring withheld calls charged in advance (£4.75 a month) £4.75
BT Privacy at Home - Caller Display 28 Apr - 27 May 14 This is the cost of your BT Privacy at Home - Caller Display up to 27 May 2014 at £1.75 a month £1.75
BT Privacy with Caller Display free for 12 months 28 Apr - 27 May 14 £0.00
You're making great savings by paying your line rental upfront for the next 12 months. More information
Package
Broadband and Calls 28 Apr - 27 May 14 This is the cost of your Package at £18.00 a month, charged in advance from
28 Apr 2014 to 27 May 2014. This gives you:
Calling Plan Unlimited Weekend Calls
Broadband BT Infinity 1
£18.00
Unlimited Anytime Calls Add-on 28 Apr - 27 May 14 This is the cost of your Unlimited Anytime Calls Add-on charged in advance (£7.00 a month)
Includes anytime calls to UK landlines and discounts to UK mobiles £7.00
BT Sports
BT Sport HD Pack 28 Apr - 27 May 14 3.00 a month, charged in
advance from 28 Apr 2014 to 27 May 2014 £3.00
Total line rental and other basic charges £34.50

Pre-registering for free caller display may have n...

Someone I know pre-registered for free caller display but it may have not worked. On logging in to their calling features management page, "BT Privacy with Caller Display free for 12 months" is not ticked.
Probably best if everyone who pre-registered checks their own settings:
http://www.productsandservices.bt.com/consumerProducts/util/vendorRedirector.jsp?productId=CON-27455...
Is anyone else who has pre-registered for free caller display seeing that they are not in fact registered for free caller display in the control panel?
Oliver.

ernie_c wrote:
I had previously pre-registered but heard absolutely nothing, not even an acknowledgement of my pre-registration.
I'm now wondering if all the telephone numbers and postcodes are now sitting in a spreadsheet waiting for a team in India to go through them one by one and submit them via the calling features form. It would explain why BT gave themselves a month to add it to everyone's account.
Oliver.

Your free Caller Display offer ends soon

On Saturday I receie an email:
At the moment, you've got BT Privacy with Caller Display on a free offer for 12 months. The offer is ending soon and you'll then start paying the usual £1.75 a month to keep the service. But don't worry, you can still get it for free. Read on to find out how.
What is it again?
BT Privacy with Caller Display is a really handy service that's easy to take for granted. It's the smart way to know who's calling before you answer your phone. And it's a great way to avoid calls you don't want to take, like sales calls.
What you need to do
Take your pick from one of these options.
1. Get it free for another year.
You can do this by renewing your Caller Display and line rental contracts for another 12 months.
So I opted to renew line rental with a futher 12 months free Caller Display. I went right through the procedure and expected to get an email confirming the order with instrucions on how to pay - but nothing. So how do I go about checking if the order went through please?
Thanks very much.
Graham

grajay wrote:
... expected to get an email confirming the order with instrucions on how to pay - but nothing. So how do I go about checking if the order went through please?
After re-contracting line rental for a minimum of 12 months you would continue to pay for it in the same way as you currently do, by either monthly or quarterly bill usually settled by direct debit.
If you want to make use of Line Rental Saver and pay for a whole year of line rental in advance at the cheaper rate then that is a different product that needs ordering as well.
Try this page for order tracking.
https://www.bt.com/appsconsumerordertracking/

Caller Display disappeared after I ordered Privacy...

I have always had Caller Display as a call feature. I recently found out that you can have Caller display for free under Privacy at Home, so I cancelled the paid feature and ordered Privacy at Home instead. I have received written confirmation from BT, and Caller Display disappeared, despite having Privacy at Home!! I dialled *#234# and received the message that "the service requested is not available". I want Caller Display even if I have to pay for it, but when I logged onto Change Calling features, I could not find the option "Caller Display". What's happening? Can someone help?

Seems that since you ordered privacy on line they have forgot to add the caller display option.
Give the service dept a call on 0800 800 150, and explain what has happened.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Free 12 months Privacy and Caller Display

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