Free apple 5c upgrade promotion

Question

Is anyone else having a problem getting their Apple I-phone 5c free upgrade my order was placed on March 16th and still have not received the phone, have made several phone calls to customer service , where I sit around on hold for them to try and figure out why my order is stuck in pending, I keep getting told all these excuses about corporate decisions and its being sent to a different department to be fixed you will receive it on this date and that date, I just feel like I am being jerked around. Now they tell me its on back order, even though I know a couple of people who have ordered their phones after me and received them. Also have read on different boards that people have received their phones. I have been very patient. Not only have I been a customer of Verizon for many years I have also been an employee for Verizon for over 25 years. It is really sad what this company I've known for many years has turned into, they are caring less and less about the customer.

Answer 1

4/11 has come and gone I still haven't received the phone or an email tracking # or a back order notification. I called again now they claim 4/25 it will be shipped, this will be the 3rd back order date and the tenth time I have been promised this phone will be shipped. Obviously there is a problem with this order. Because originally it was in stock and was to be delivered in 2 days. When i called to let them know I haven't received the phone, they again told me it was in stock and it would be delivered overnight fedex free of charge. Never received, I have made numerous calls and everyone keeps telling me they don't know why my order is stuck in pending. Then they send my order to a different dept. to be processed, I ordered this phone on 3/16. I was told corporate approved this promotion and was put back on my acct. and I would receive the phone. It has been over a month. Other people have received their phones they ordered their phones after mine. At least send me a confirmation that my phone is on back order and it will be shipped on a certain date. It seems like the proper thing to do, instead of keeping me in the dark.