Free Apps that have been charged when I redeemed

I bought an ITunes gift card recently. I followed redemtions instructions to download a free song of the day.  When I downloaded it with my IPad, I curiously checked my gift card balance and it was charged.  Several weeks later, I went to Starbucks and they gave me a card to redeem a free book.  The same thing happened, my gift card was charged.  I called tech support and nobody couldn't help me. How can this happened? I felt fooled...

Go to iTunes>Store>View account  and sign in and go to Purchase history and review what you were changed for various items. The history lists the item, price and when purchased. It a problem contact iTunes:
Apple - Support - iTunes - Contact Us

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