Free Bt infinity upgrade? whats the catch?

Hi i currently have bt broadband unlimited usage. I received a letter today I was wondering if anyone has received the same letter to see if there is any catch? For example do I have to pay extra when my contract runs out etc?
This is what the message says:
We are currently upgrading our broadband service in your area to make it faster. You will be upgraded₁ to BT Infinity fibre optic broadband² for no extra charge at a time that suits you. There will be no change to your existing contract term or charges - the amount you pay will remain the same.
Cheers.

I received several letters asking me to arrange an engineer visit to receive a free upgrade to infinity. Eventually I decided to try and find out what the catch was so I rang the number. I got through to "Directsales" and all went well up to the point where an appointment was scheduled, and then the bombshell "I'll be putting your monthly payments up by £11 but you can call a number (which the man quoted) to have them put down again." After being told there was no catch and everything would still cost the same I could not understand why my payments had to change, I was in credit, was supposedly getting the exact same services (line rental, Broadband Option 2 with anytime calls add on) so I refused to accept the appointment on the basis I didn't trust why they wanted to increase my monthly payments. I even rang the number that the man quoted, to ask why one department would put my charges up and tell me to ring another to take them back down again, and the person I spoke to had no idea why I'd been told that.  ALL VERY SUSPICIOUS to me. Broadband isnt great in my area and when I've called BT I've had poor service from their call centre so I'm considering moving to another broadband provider rather obtaining something that's supposed to be free but clearly has some catches attached.

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