Free busy information not available from DR site

We have 4 Exchange 2010 servers in primary site having all roles (CAS,Mailbox,HUB) .We have 3 servers in DR site having all three roles.Primary site is internet facing.
Users in primary site can see free busy information for users in DR site .However users in DR site cannot see free busy information of primary site .
Please let me know what changes need to be done whether InternalNLBBypassUrl has to be set to https://servername.domain/ews/exchange.asmx in DR CAS servers,

For primary site results are as
Get-WebservicesVirtualDirectory | FL Name, *URL*Name : EWS (Default Web Site)
InternalNLBBypassUrl : https://Contoso.com/ews/exchange.asmx
InternalUrl : https://Contoso.com/ews/exchange.asmx
ExternalUrl : https://Contoso.com/ews/exchange.asmxFor DR site results are as Get-WebservicesVirtualDirectory | FL Name, *URL*Name : EWS (Default Web Site)
InternalNLBBypassUrl : https://Contoso.com/ews/exchange.asmx
InternalUrl : https://servername.com/EWS/exchange.asmx
ExternalUrl :

Similar Messages

Free busy information not working in new exchange site.

HI,
We have central site Exchange 2010 setup and it working fine . For business requirement we Installed new Exchange server(Mail/CAS/HUB) in new site.
Post installed, Auto discover and mail flow are working fine but Free/busy information is not working for new site mailbox users(Not working in outlook and OWA also).
I am having a strange error coming from outlook. When I run "Test E-mail AutoConfiguration" in Outlook, it comes up with Protocol: Exchange Http "wrong server name"
Please share your suggestion to change/configure "correct server name" in "Protocol: Exchange HTTP"
Protocol: Exchange HTTP
Server: wrong server name
Login name: testuser
SSL: Yes
Mutual Authentication: Yes
Note : ( Protocol: Exchange RPC show correct server information and other Urls (OOF, OAB, OWA, Availability server).)

Hi will martin,
Thanks for your reply..
Yes , I already pointed internal web service virtual directory ( "https://casarrayname/EWS/Exchan...) to CAS server in new site. Other internal URLs (OWA,ECP,OOF,Availability service) also pointed to
new site CAS server.
But , when i check Auto discover internal URI and URL. below is the result.
Result 1
[PS] C:\Windows\system32>Get-AutodiscoverVirtualDirectory -Server Servername
Name
Server InternalUrl
Autodiscover (Default Web Site)
Servername
Result 2
[PS] C:\Windows\system32>Get-ClientAccessServer -Identity servername |fl *internaluri*
AutoDiscoverServiceInternalUri : https://casarrayname/Autodiscover/Autodiscover.xml
When i tried to set interurl using the below command and it completed with no error but still InterURL not reflect.
command : Set-AutodiscoverVirtualDirectory -InternalURL https://casarrayname/Autodiscover/Autodiscover.xml

Free Busy information not appearing correctly in Outlook

First some background:
For two of our Resource Mailboxes, we are having an issue where all times are showing outside of Work Hours (gray). The working hours for both of these rooms are set for 8-5, pst, just like all our other Resource Calendars. This occurs on all installed Outlook clients,
but does not occur through OWA (both logged in as the resource, and a standard user).
Things we've checked and confirmed are the same with a working resource:
Permissions for the Mailbox
Permissions for the Calendar
TimeZone Information
Work Week Information
Resource Policies
Steps we've taken to try and resolve the issue without affect:
Forcing a OAB update on Exchange and Locally
Changing Work Week/TimeZone
Changing Calendar share permissions
I'm a little lost at where to proceed next, I've got a mind to try and just kill our OAB and rebuild from scratch, but will talk that over with our Exchange Admin. I've done Compares on Get-Mailbox, Get-MailboxCalendarConfiguration, Get-MailboxCalendarFolder,
Get-MailboxFolder, Get-MailboxFolderPermission, Get-MailboxRegionalConfiguration and probably every other cmdlet one could run on a mailbox (except for probably exact the one I need).

Hi,
Do you mean the issue doesn’t happen when users view room’s free/busy information from Scheduling Assistant in OWA?
Please make sure the date and time zone are the same in Exchange server, Outlook clients settings, user local machines and Domain Controller. Also double confirm the work hours for these two room mailboxes are configured the same for 8:00AM to 5:00PM. Please
run the following command in Exchange server to check the calendar processing for these two problematic room mailboxes:
Get-CalendarProcessing Room1 | FL
Get-CalendarProcessing Room2 | FL
Regards,
Winnie Liang
TechNet Community Support

Outlook 2013 Free/Busy can not retrieve information

Currently have a problem with Outlook 2013 Free/Busy can not retrieve information.
All windows updates are installed.
Exchange 2007 is being used.
Problem started last week.
Already Tried without any progress:
1) Recreated profile (Fixed the issue for 1 week)
2) Cleanfreebusy ( No longer works for outlook 2013)
3) /Cleanreminders
4) Removed latest updates for outlook 10/02( As requested by Microsoft support, however we found users without this update installed, suffering from the problem)
5) Repaired OST file
6) Repaired Office 2013
Can anyone help it would be much appreciated?

Hi
As per the information and details provided by you, Outlook 2013 free/busy cannot retrieve information, please follow these steps: -
The user has never logged in
Before any free/busy information is available, the user must have at least a calendar. A calendar will not be created until a user logs into their account.
The option to publish at some location has been enabled in Calendar options
In all Outlook versions, the option to publish free/busy information must be unchecked. By default, this option is already unchecked.
This option is located under
Tools > Options > Preferences > Calendar Options > Free/busy Options.
Outlook is using cached browser information
Outlook Free/busy user HTTP, and therefore borrows information cached by Internet Explorer. It is required to clear the offline cache. This is located under
Tools > Internet Options > General. In the “Temporary Internet Files” section, choose the
“ Delete files” button.
Internet Explorer settings is not correct
AN Internet Explorer setting may prevent the .ics file from downloading via HTTPS. In Internet Exporer on the Outlook computer, go to
Tools > Internet Options > Advanced. In the Security section, the checkbox for “Do not save encrypted pages to disk” should be unchecked.
I hope this information will be helpful for you.
Thanks and regards
Shweta@G

Outlook 2010 Scheduling Assistent - No free busy information can be received.

Folks:
I have recently upgraded to Outlook 2010 running on Windows 7 x64. My email is exchange based. My machine is not a member of the domain my exchange server is in.
I access it my a stored credential.
Everything is fine except for Scheduling assistant. All the folks invited to a meeting (except for myself) show up as "No Information Available".
I have found plenty of posts that suggest this is also a Outlook 2007 issue, and that creating a key HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Calendar\UseLegacyFB
(value 1) solves the issue. (Example:http://social.technet.microsoft.com/Forums/en-US/exchangesvrgeneral/thread/c765605d-27a7-4784-993c-925394e2e09f) I did create the key on my Outlook 2010 machine - but in HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Options\Calendar
key. It is not resolving my issue.
Does anyone know the Outlook 2010 solution to this issue? Note: I have Administrative privilege on my Client - but no privilege on the server. I need to get
Outlook 2010 to interface with Exchange 2007.
John

Hi John,
Thank you for using Outlook IT Pro Discussions forum.
From your description, I understand that you are using Outlook 2010 and Exchange account.
There is no free busy information when using scheduling assistant. If there is any misunderstanding, please feel free to let me know.
First, you must be using an Exchange server and everyone must publish their free/busy information.
Check from File > Options > Calendar Options > Free/Busy Options.
Make sure the month value for publishing is not zero.
Also, I found a similar thread here:
http://social.technet.microsoft.com/Forums/en-GB/exchangesvradmin/thread/5991f3b6-f0cc-432f-82c6-f24da0a42862
You can also try the suggestions in that thread to recreate the web services virtual directory
===============
1. Remove-WebServicesVirtualDirectory -identity "Servername\EWS (Default Web Site)" -identity "Servername\EWS (Default Web Site)"
2. IISReset –noforce
3. New-WebServicesVirtualDirectory
4. IISReset –noforce
If this problem persists, it might be related to some settings on the Exchange server side. You can also post this thread in Exchange server forum:
http://social.technet.microsoft.com/Forums/en-GB/exchangesvradmin/threads
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for
you, please feel free to let me know.
Best Regards,
Sally Tang

GAL and Free Busy Information during Exchange 2007 and 2013 coexistence

Hello Everyone,
I am finishing up an Exchange 2013 migration from 2007. I am currently still in coexistence and had some questions around the Global Address List and Free Busy Information.
How to I tell if my clients are pulling address book information from my Exchange 2013 or 2007 Global Address List? I don't want to remove the 2007 system if the clients are pulling from it. All mailboxes are moved to Exchange 2013.
How do I make sure my clients are pulling the Fee Busy Information from Exchange 2013 or 2007? If I remove my 2007 servers will my clients lose Free Busy Information?
How do I tell what Exchange version my clients are getting this information from?
Thanks for any assistance!
Ian...

Hello,
Free/busy information are retrieved from user’s mailbox by EWS service.
GAL(I think you may refer to OAB), we can use the following command to get it’s generated server:
Get-OfflineAddressBook |FL
Thanks,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Simon Wu
TechNet Community Support

Check Availability does not display free busy information

I have setup Calendar Server and Communications Express (w/ Directory Server, Access Manager, Delegated Administrator, Web Server) to do an evalutation of the Sun Calendar. I started with the 2005Q4 version as it came with our Solaris 10 installation.
Then, when I was unable to view free/busy information via the Check Availability view, I thought that maybe trying out the upgraded version 6.3 would help. I have the exact same problem with 6.3 as I did with 2005Q4. All the other basic capabilities seem to be working fine.
I should note that when I setup 2005Q4, the free/busy information showed up in Calendar Express, but not Communications Express.
With 6.3, the logs indicate that Calendar Server is sending the free/busy information, and that Communications Express is receiving the free/busy information from Calendar Server, yet all the time slots were showing that the resources I was checking were available, when I know full well that they have busy time slots (which show up on their respective calendars), and the Communications Express logs received those free/busy times from calendar server. I set the time range of the check availability request wide enough to ensure that I should see the busy time slots.
I am completely baffled by this as this is such a major feature (at least for us)--I wouldn't think that this would be a problem across two major releases without anyone else noticing. What could I be doing wrong?
I am using the calmaster account to do this, and I added a couple of resources using delegated administrator. Events show up on the resource calendars as expected. Communications Express receives the correct free/busy information from Calendar Server, but does not display it.

Everything is in one domain right now (I am just trying to get a simple case working).
When I look at the resource calendar itself (logged is as the owner, which is calmaster), I can see everything about all events on the reosurce calendar.
The default acl for resource calendars is the same one that comes by default with Calendar Server (which grants all users permissions to see free/busy info).
When I edit the resource calendar in Communications Express, "Anyone can view my availability", "Anyone can read my calendar", and "Anyone can invite me to an event" are all enabled, yet the availability does not show busy in the time slots where the resource has scheduled events on its calendar--everything remains as available (white).
The events for which the resource is scheduled are public events.
Any other ideas?
Thank you for replying--any other suggestions or ideas that you or anyone else can think of are more than welcome. I really need to get this working!
Colette

Users are not able to use Outlook 2010 to view free/busy information and cannot set Out Of Office automatic reply

Hi All,
Please help me.
I have an issue where users are not able to use Outlook 2010 to view free/busy information and cannot set Out Of Office automatic reply. But they are can set Out Of Office automatic reply from OWA. My exchange server is Ms Exchange 2010.
The test E-mail AutoConfiguration failed with this error:
Autodiscover to https://mydomain.com/autodiscover/autodiscover.xml starting
GetLastError=12175; httpStatus=0.
Autodiscover to https://mydomain.com/autodiscover/autodiscover.xml Failed (0x800C8203)
Autodiscover to https://autodiscover.mydomain.com/autodiscover/autodiscover.xml starting
GetLastError=12007; httpStatus=0.
Autodiscover to https://autodiscover.mydomain.com/autodiscover/autodiscover.xml Failed (0x800C8203)
Local autodiscover for mydomain.com starting
Local autodiscover for mydomain.com Failed (0x8004010F)
Redirect check to http://autodiscover.mydomain.com/autodiscover/autodiscover.xml starting
Srv Record lookup for http://autodiscover.mydomain.com/autodiscover/autodiscover.xml Failed (0x80072EE7)
Srv Record lookup for mydomain.com starting
Srv Record lookup for mydomain.com Failed (0x8004010F)
Any idea?
Thanks,
Pieter

OK.
Please follow this step.
1. As you said you are in coexistence step , so for now all endpoint already point to Exchange 2010 right?
2. Check legacy owa redirect that you already configure
3. In Exchange 2010 , Make sure that you already configure "Autodiscoverinternaluri" by this command set-clientaccessserver -identity "servername" -autodiscoverinternaluri
https://autodiscover.domain.com/autodiscover/autodiscover.xml. and don't forget to create autodiscover record in DNS
4. in Exchange 2010 , Make sure that you already configure "EWS" path by this command set-webservicesvertualdirectory -identity "XXX\Default web site name" -internalurl
https://yourinternalurl/EWS/Exchange.asmx -externalurl https://yourexternalurl/EWS/Exchange.asmx
5. don't forget to replicate freebusy from Exchange 2003 to Excahnge 2010 via public folder.
You error look like client cannot get autodiscover process please check it again.

Retrieving free/busy information from the server takes very long time

Hello, we are running Outlook 2010 32-bit in Windows 7 64.bit, and have encountered a strange problem, whenever we want to book
a resource (i.e. conference room) from Scheduling assistant, it takes very long time, sometimes even more than a minute to see the utilization of the room, it being stuck at "Updating schedule information. Retrieving free/busy information from the server"
The interesting thing is that most newly deployed PCs exhibits this same behavior, while older machines with basically the same setup gets the availability information almost immediately.
It is unclear whether this is a server setting or desktop issue, as all new Windows 7/Outlook machines that are deployed from the WDS-server exhibits the same slow behavior.
Please advise any troubleshooting steps to investigate the very slow retrieval lookup of free/busy information from the Exchange server.

Hi,
Does this issue occur on OWA?
If no, it means the issue is mainly related to the Outlook client.
Regards,
Simon Wu
TechNet Community Support

IOS 12.4(15)XW not available from Cisco Web site

Can anyone please tell me why this version is not available from Cisco Web site as I am trying to download it to test on a cisco 2851 series router .The documnet below in page 7 & 10 describe the requirement for this version. What is the replacement version for this if that is not available?

Well, maybe I am missing something but I do not see a 12.4(15)XW release on CCO for the 2851 platform. I see references to it in documentation but I don't see actual release notes or a download link. So, where exactly did you see this particular version for this platform?
Based on the PDF provided by the OP I think he is trying to add a fax module. In the PDF it is stated a few times that you can use 12.4(15)XW or 12.4(20)T. What this basically means is that these are minimum IOS version levels that you need to use that module. You would not want to run the minimum in most cases because software defects are abundant and seem to be endless. IOS release trains are somewhat over complicated in my opinion but here is my quick take. The XW is a early deployment release. These releases are "one offs". Usually added to incorporate a new piece of hardware. Sometime after these releases come out (again, to get the product to market) the code is incorporated in a T-train (in this case, 12.4(20)T). The idea is that the T-train code is used to introduce features/hardware/etc. that will be rolled into the next main-line release (in our world that is 15.0).
Back to your issue. I can't find 12.4(15)XW but apparently p.bevilacqua has been able to find it. Maybe he would be willing to provide the link. If that doesn't pan out, I suggest that you look at releases after 12.4(20)T (including the latest service release for 12.4(20)T). They go up to 12.4(24)T. T-trains are touchy so you have to do your research and testing. I have had decent success with 12.4(20)T until recently (MGCP and T.38 fax, no joy). I have also used 12.4(24)T with OK success thus far. I know that p. bevilacqua doesn't like the 12.4T train "because its buggy". My opinion is all of this software is buggy. You have to identify the minimum release that will work with your hardware. Go to the latest minor/service release and research the bug toolkit. Oh, and always test.
OK. Down the rabbit hole I go.
HTH.
Regards,
Bill
Please remember to rate helpful posts.

Outlook 2013 with Office365 exchange Scheduling assistant not retrieving free/busy information

Hi, we are using Outlook 2013 with Office365 Exchange and when using the Scheduling assistant in Outlook users are seeing "No Information. No free/busy information could be retrieved". The scheduling assistant works fine in OWA.
I have spent time trying to find an answer on the web but most answers involve different exchange variations.
Mark

Hi,
Since the problem only exists on Outlook Client, we can try running Outlook with the switch "/cleanfreebusy", this will clear and regenerate free/busy information:
outlook.exe /cleanfreebusyin the blank box, then press Enter.
You can also switch between Online and Cached Mode to check if there's a difference.
Regards,
Melon Chen
TechNet Community Support

No Free/Busy Information for Exchange 2010 users in Outlook 2010 client, 2010 OWA shows this information fine

I have looked for hours and hours on Google and this web site for this type of issue and nothing seems to help.
Problem:
On my new Windows 2008 R2 /Exchange 2010 server with IIS7 installed, I can use Outlook 2010 client to login and send and receive e-mail but when I try to busy search internal Exchange users I get no information (cross-hatch), but the sender of the Meeting Request
can see their own free/busy information fine. And OWA users can see free/busy information fine, as can Outlook 2003 client users against this Exchange 2010 server when logged in.
I don't know if I have a certificate problem with regard to IIS7 or Exchange 2010, I did not create my own certificate , it is just what was installed by default when I installed and configured Win2K8 server, IIS7 and Exchange.
On the Windows 7 workstations with Outlook 2010 client, I am not logging into the Exchange 2010 server DNS domain, if that makes any difference. On these workstations I can ping "autodiscover.my.exchange.server.com" and my.exchange.server.com
with no problem. I even used this Microsoft KB to install a new _autodiscover dns entry, but it did not help :
When I turn on logging on my Outlook 2010 client, I see this in my C:\Users\Administrator\AppData\Local\Temp\1\outlook logging\20131208-135658864-fb.log :
2013/12/08 13:56:58.864: Getting ASURL
2013/12/08 13:56:58.864: URL returned from cached autodiscover: blah blah
2013/12/08 13:56:58.864: Request to URL:
2013/12/08 13:56:58.864: Request action:
2013/12/08 13:56:58.864: Request XML: <?xml version="1.0"?>
2013/12/08 13:56:59.051: Request sent
2013/12/08 13:56:59.051: Response error code: 00000000
2013/12/08 13:56:59.051: HTTP status code: 0
2013/12/08 13:56:59.051: -------------------------------
2013/12/08 13:56:59.051: There is an error in request/response.
2013/12/08 13:56:59.051: XML response:
2013/12/08 13:56:59.051: -------------------------------
2013/12/08 13:56:59.051: Getting ASURL
2013/12/08 13:56:59.644: Failed to get ASURL. Error 8004010F
At an Exchange shell console I enter this command and get these results :
Exchnage Management Shell :
VERBOSE: Connecting to BPExchange2010.my.exchange.server.com
VERBOSE: Connected to BPExchange2010.my.exchange.server.com.
[PS] C:\Windows\system32>Test-OutlookWebServices -id:[email protected] -TargetAddress:[email protected]
ll.com
RunspaceId : c929eacd-d53c-49d7-8532-c4b74e61b8be
Id : 1019
Type : Information
Message : A valid Autodiscover service connection point was found. The Autodiscover URL on this object is
Type : Success
Message : [Server] Successfully contacted the UM service at https://bpexchange2010.my.exchange.server.com/ews/exchan
ge.asmx. The elapsed time was 234 milliseconds.
[PS] C:\Windows\system32>
** Also frequently when I log into Outlook 2010 client and start to send a meeting request , I get the Security Alert dialog :
autodiscover.my.exchange.server.com
Information you exchange with this site cannot be viewed or changed by others. However, there is a problem with the site's security certificate.
Green Check Mark : The security cerficate is from a trusted certifying authority
Green Check Mark: The security certificate date is valid
Red X : The name on the security certificate is invalid or does not match the name of the site.
Do you want to proceed ? . I either import the certificate or click YES, but does not help this issue.
NOTE: Each user that shows as NO INFORMATION cross-hatch, these users have appointments and have logged into outlook before.
When I do this autodiscover url from a Windows 7 pc with outlook 2010 I get :
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response>
<Error Time="14:47:01.5656198" Id="401440650">
<ErrorCode>600</ErrorCode>
<Message>Invalid Request</Message>
<DebugData/>
</Error>
</Response>
</Autodiscover>
Can anyone assist ? What am I missing ?
Thank You
NOTE: When will this go away. I had to strip out a lot of helpful information to post this. "Body text cannot contain images or links until we are able to verify your account."

Hi,
How many users encounter this issue, all users with Outlook 2010 or some specific users?
According to your post, the Error code 600 indicates that your Autodiscover service is working well. as for the certificate mismatch issue, we can also following the KB below to resolve it:
http://support.microsoft.com/kb/940726/en-us
The Free/Busy information in Exchange 2010 is using the Availability service to
retrieve it. Please directly access
https://mail.mydomain.ae/EWS/Exchange.asmx in IE and see whether a proper XML file is returned.
Or we can go to
https://testexchangeconnectivity.com and check MS Exchange Web Services Connectivity Tests.
Thanks,
Winnie Liang
TechNet Community Support

[Forum FAQ] Why can't I retrieve Free/Busy information

Free/Busy information is a feature of Microsoft Outlook that allows you to see when others are free or busy so that you can efficiently schedule meetings. You can use Microsoft Outlook to publish Free/Busy information to any server
your and your coworkers have read/write access to. However, in some cases you’ll notice that you can’t retrieve Free/Busy information correctly from Outlook. You can try the below methods to troubleshoot and get the Free/Busy information again.
Since most users who often use this feature are using Exchange, all the information in this content is only based on Exchange.
General troubleshooting methods:
Method 1: Start Outlook using the ‘/cleanfreebusy’ command line switch
Method 2: Logon OWA to see if the Free/Busy information shows correctly
Method 3: Check the user’s Permission Level when only one user’s Free/Busy information can’t be displayed
Other causes
Autodiscover has not been setup correctly
Updates
Here are the detailed steps and explanation of each method and cause.
Method 1: Start Outlook using the ‘/cleanfreebusy’ command line switch
With the ‘/cleanfreebusy’ switch, it will clear and regenerate free/busy information when Outlook starts, sometimes this process fixes the problem that Free/Busy information doesn’t display correctly, and this is always the first thing we should try when
we can’t get the Free/Busy information from Outlook.
This switch can only be used when you are able to connect to your Microsoft Exchange server.
To start Outlook using the switch, we can press Win Key +
R to start Run, type ‘outlook.exe /cleanfreebusy’ in the blank box, then press
Enter.
Please note since Outlook 2013 only uses the availability service which is connected to Autodiscover, the command line switch ‘/cleanfreebusy’ has been removed as well as the associated code so that Outlook 2013 will not recognize this
command.
Method 2: Logon OWA to see if the Free/Busy information shows correctly
If you are using Cached Exchange Mode in Outlook and having trouble getting the Free/Busy information, please logon OWA, or switch to Online Mode to see if the Free/Busy information shows correctly.
If the Free/Busy information shows correctly on OWA or in Online Mode, this problem may be caused by the Outlook Data File(.ost) corruption, which leads to the sync failure. Therefore we should exist Outlook, browse to the Data File and rename it to “.old”.
The next time Outlook starts, it will regenerate a Data File to sync and we can check if the Free/Busy information can be retrieved.
The location of the Data File can be found from File tab ->
Account Settings -> Account Settings ->
Data Files tab. (Outlook 2010 and Outlook 2013)
Or Tools menu -> Options ->
Mail Setup tab -> E-mail Account -> Account Settings window ->
Data Files tab. (Outlook 2007)
If on OWA it displays fine but doesn’t show the information correctly in neither Cached Exchange Mode nor Online Mode, it may be caused by the firewall or anti-virus settings, disable them to verify if they caused the problem.
Method 3: Check the user’s Permission Level when only one user’s Free/Busy information can’t be displayed
When a user has set his Calendar Permission to None, other people will not be able to see his Free/Busy information. When we notice that we can get most people’s Free/Busy information but fail to get one specific person’s, please consider
to check his Calendar Permission:
In that user’s Outlook, right click on his default Calendar, click Properties, select
Permissions tab.
We need to at least switch the Permission to Free/Busy time to get his Free/Busy information correctly.
Other cause 1: Autodiscover has not been setup correctly
From Outlook 2007, Outlook uses Autodiscover to get the Free/Busy information. Once Autodiscover has not been configured properly, the Free/Busy information may not display correctly. If you are also seeing issues with Out of Office assistant, we may assume
that you haven’t correctly setup Autodiscover, since these two symptoms are common when Autodiscover is not configured correctly.
To verify that, please test Outlook Autodiscover Connectivity:
http://technet.microsoft.com/en-us/library/bb123573.aspx
We can also learn Configure Exchange Services for the Autodiscover Service from:
http://technet.microsoft.com/en-us/library/bb201695.aspx
Since Autodiscover Service is more Exchange related, we need to seek Exchange support and post the question in Exchange forum:
http://social.technet.microsoft.com/Forums/exchange/en-US/home?category=exchangeserver
Other cause 2: Updates
Although Updates from Microsoft do no harm to the system for most of the time, the updates sometimes can mess things up.
Outlook 2013 November 2013 security update once became the culprit that caused some users not able to retrieve Free/Busy information from calendar scheduling. This occurs because Autodiscover fails for Exchange 2007 configurations. So in fact, this also
refers to the previous reason, Autodiscover is corrupted.
The fix for the issue above has been released:
http://support.microsoft.com/kb/2850061/en-us
Once you have some issues after updating and doubt it’s an update issue, you can always come to our forum to ask if there’s a recent update which causes the problem, we will be happy to support you. If a fix hasn’t been released yet, we suggest you uninstall
the suspicious ones from Control Panel -> Programs and Features ->
View installed updates to verify which caused the problem, also as a workaround.
Summary
The reason that we can’t get the correct Free/Busy information can vary. If you find it doesn’t work even after several general troubleshooting steps, please consider it’s Autodiscover related. For anyone who comes up against the issue that Free/Busy information
can’t be retrieved, please feel free to visit Outlook IT Pro Discussions from the URL:
http://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook, we will be glad to help you.
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

You should be charged, but that confirms the account. Same behavior with the app store...have to give login info evem for free downloads.

Unable to see free/busy information

Hi,
Exchange 2010 and Outlook 2010
Multiple Sites
Multiple DAGS
About 20 000 users
All users are working fine except for 2 so far with regards to Autodiscover
Symptom:
They are unable to see free/busy information from all other users.
AUTODISCOVER GET SETTINGS BEGIN
Enabled login on their Outlook and found the following:
Local autodiscover for domain.com Failed (0x8004010F)
AUTODISCOVER GET SETTINGS BEGIN
SMTP=[email protected]
AutoDiscover PreferLocalXML is ON.
Local autodiscover for Westernunion.com starting
Local autodiscover for domain.com Failed (0x8004010F)
AutoDiscover Warning: ExcludeScpLookup is ON.
AutoDiscover Warning: ExcludeHttpsAutoDiscoverDomain is ON.
AutoDiscover Warning: ExcludeHttpsAutoDiscoverDomain is ON.
AutoDiscover Warning: ExcludeHttpsAutoDiscoverDomain is ON.
AutoDiscover Warning: ExcludeHttpRedirect is ON.
AutoDiscover Warning: ExcludeSrvRecord is ON.
AUTODISCOVER GET SETTINGS END
Any ideas,

what the heck is this in there for?
AutoDiscover PreferLocalXML is ON
Between that that and all of the other settings I see, there is no chance that AutoD will work for them....
Cheers,
Rhoderick
Microsoft Senior Exchange PFE
Blog:
http://blogs.technet.com/rmilne
Twitter:   LinkedIn:
  Facebook:
  XING:
Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

Exchange/Outlook 2013 No free/busy information could be retrieved

We are getting a problem for certain users where their Free/Busy info is not visible in the Scheduling Assistant.
HOWEVER - the same user's calendar can be viewed as a Shared Calendar without a problem.
I believe this has been working previously and has now stopped.
It is affecting Mac & PC user the same and is also apparent in OWA.
Please help as typically this is affecting our VIPs.
Thanks

Hi,
According to your description, I noticed that the free/busy information also couldn’t be retrieved in OWA. Please confirm your Exchange version and double check whether all users can’t use scheduling assistant to view free/busy information.
In Outlook client, please run Test E-mail AutoConfiguration tool to test the Autodiscover service and Availability service URL:
please open Outlook - press CTRL key - right click on the Outlook icon from right bottom corner taskbar - Test Email AutoConfiguration. Put your email address - uncheck use guessmart and secure guessmart authentication - click Test to check your Autodiscover
service.
In Results tab, please get the Availability service URL. Then access it in Internet Explorer in your local machine, and check whether a proper XML file can be returned.
Regards,
Winnie Liang
TechNet Community Support

Free busy information not available from DR site

Similar Messages

Maybe you are looking for