Free busy information not working in new exchange site.
HI,
We have central site Exchange 2010 setup and it working fine . For business requirement we Installed new Exchange server(Mail/CAS/HUB) in new site.
Post installed, Auto discover and mail flow are working fine but Free/busy information is not working for new site mailbox users(Not working in outlook and OWA also).
I am having a strange error coming from outlook. When I run "Test E-mail AutoConfiguration" in Outlook, it comes up with Protocol: Exchange Http "wrong server name"
Please share your suggestion to change/configure "correct server name" in "Protocol: Exchange HTTP"
Protocol: Exchange HTTP
Server: wrong server name
Login name: testuser
SSL: Yes
Mutual Authentication: Yes
Note : ( Protocol: Exchange RPC show correct server information and other Urls (OOF, OAB, OWA, Availability server).)
Hi will martin,
Thanks for your reply..
Yes , I already pointed internal web service virtual directory ( "https://casarrayname/EWS/Exchan...) to CAS server in new site. Other internal URLs (OWA,ECP,OOF,Availability service) also pointed to
new site CAS server.
But , when i check Auto discover internal URI and URL. below is the result.
Result 1
[PS] C:\Windows\system32>Get-AutodiscoverVirtualDirectory -Server Servername
Name
Server InternalUrl
Autodiscover (Default Web Site)
Servername
Result 2
[PS] C:\Windows\system32>Get-ClientAccessServer -Identity servername |fl *internaluri*
AutoDiscoverServiceInternalUri : https://casarrayname/Autodiscover/Autodiscover.xml
When i tried to set interurl using the below command and it completed with no error but still InterURL not reflect.
command : Set-AutodiscoverVirtualDirectory -InternalURL https://casarrayname/Autodiscover/Autodiscover.xml
Similar Messages
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Free Busy information not appearing correctly in Outlook
First some background:
For two of our Resource Mailboxes, we are having an issue where all times are showing outside of Work Hours (gray). The working hours for both of these rooms are set for 8-5, pst, just like all our other Resource Calendars. This occurs on all installed Outlook clients,
but does not occur through OWA (both logged in as the resource, and a standard user).
Things we've checked and confirmed are the same with a working resource:
Permissions for the Mailbox
Permissions for the Calendar
TimeZone Information
Work Week Information
Resource Policies
Steps we've taken to try and resolve the issue without affect:
Forcing a OAB update on Exchange and Locally
Changing Work Week/TimeZone
Changing Calendar share permissions
I'm a little lost at where to proceed next, I've got a mind to try and just kill our OAB and rebuild from scratch, but will talk that over with our Exchange Admin. I've done Compares on Get-Mailbox, Get-MailboxCalendarConfiguration, Get-MailboxCalendarFolder,
Get-MailboxFolder, Get-MailboxFolderPermission, Get-MailboxRegionalConfiguration and probably every other cmdlet one could run on a mailbox (except for probably exact the one I need).Hi,
Do you mean the issue doesn’t happen when users view room’s free/busy information from Scheduling Assistant in OWA?
Please make sure the date and time zone are the same in Exchange server, Outlook clients settings, user local machines and Domain Controller. Also double confirm the work hours for these two room mailboxes are configured the same for 8:00AM to 5:00PM. Please
run the following command in Exchange server to check the calendar processing for these two problematic room mailboxes:
Get-CalendarProcessing Room1 | FL
Get-CalendarProcessing Room2 | FL
Regards,
Winnie Liang
TechNet Community Support -
Free busy information not available from DR site
We have 4 Exchange 2010 servers in primary site having all roles (CAS,Mailbox,HUB) .We have 3 servers in DR site having all three roles.Primary site is internet facing.
Users in primary site can see free busy information for users in DR site .However users in DR site cannot see free busy information of primary site .
Please let me know what changes need to be done whether InternalNLBBypassUrl has to be set to https://servername.domain/ews/exchange.asmx in DR CAS servers,For primary site results are as
Get-WebservicesVirtualDirectory | FL Name, *URL*Name : EWS (Default Web Site)
InternalNLBBypassUrl : https://Contoso.com/ews/exchange.asmx
InternalUrl : https://Contoso.com/ews/exchange.asmx
ExternalUrl : https://Contoso.com/ews/exchange.asmxFor DR site results are as Get-WebservicesVirtualDirectory | FL Name, *URL*Name : EWS (Default Web Site)
InternalNLBBypassUrl : https://Contoso.com/ews/exchange.asmx
InternalUrl : https://servername.com/EWS/exchange.asmx
ExternalUrl : -
No Free/busy information could be retrieved in outlook 2013
I Microsoft,
Avionyx as a company has an account in Microsoft Exchage Online(365) from this side the calendar free/busy information works perfect via OWA.
Avionyx is facing an issue in office outlook 2013, we have office outlook 2007 and 2010 and the free/busy information always has worked fine, but when I setup the users in office outlook 2013 the calendar free/busy information starts working ok around 2
to 3 weeks, then out of the blue the free busy information stops working and I can not do anything to fix it unless I remove the users and create it again since the beginning which is really annoying. Is there an issue with this outlook is there
a way a can fix the free/busy information in office outlook 2013??
Freddy Moya
AvionyxHi,
Please try reassigning the permission to the user, check if that would help:
Calendar -> Properties -> Permissions
We suggest you choose Reviewer, but you can also try others.
If this is not the case, test in cleanfreebusy mode to check if the issue persists:
Press Win + R and type "outlook.exe /cleanfreebusy" in the blank box, then press Enter.
If the issue only occurs to one specific account, we may consider to delete that account mailbox on Exchange and create a new one (Backup user’s data whether in local machine or server site), then recreate the profile and setup the account on the Client
to test if the same issue persists:
http://technet.microsoft.com/en-us/library/jj150580(v=exchg.150).aspx
http://office.microsoft.com/en-in/support/set-up-email-in-outlook-2010-or-outlook-2013-HA102823161.aspx
I hope my suggestion is helpful.
Regards.
Melon Chen
TechNet Community Support -
Outlook 2013 with Office365 exchange Scheduling assistant not retrieving free/busy information
Hi, we are using Outlook 2013 with Office365 Exchange and when using the Scheduling assistant in Outlook users are seeing "No Information. No free/busy information could be retrieved". The scheduling assistant works fine in OWA.
I have spent time trying to find an answer on the web but most answers involve different exchange variations.
MarkHi,
Since the problem only exists on Outlook Client, we can try running Outlook with the switch "/cleanfreebusy", this will clear and regenerate free/busy information:
outlook.exe /cleanfreebusyin the blank box, then press Enter.
You can also switch between Online and Cached Mode to check if there's a difference.
Regards,
Melon Chen
TechNet Community Support -
I have looked for hours and hours on Google and this web site for this type of issue and nothing seems to help.
Problem:
On my new Windows 2008 R2 /Exchange 2010 server with IIS7 installed, I can use Outlook 2010 client to login and send and receive e-mail but when I try to busy search internal Exchange users I get no information (cross-hatch), but the sender of the Meeting Request
can see their own free/busy information fine. And OWA users can see free/busy information fine, as can Outlook 2003 client users against this Exchange 2010 server when logged in.
I don't know if I have a certificate problem with regard to IIS7 or Exchange 2010, I did not create my own certificate , it is just what was installed by default when I installed and configured Win2K8 server, IIS7 and Exchange.
On the Windows 7 workstations with Outlook 2010 client, I am not logging into the Exchange 2010 server DNS domain, if that makes any difference. On these workstations I can ping "autodiscover.my.exchange.server.com" and my.exchange.server.com
with no problem. I even used this Microsoft KB to install a new _autodiscover dns entry, but it did not help :
When I turn on logging on my Outlook 2010 client, I see this in my C:\Users\Administrator\AppData\Local\Temp\1\outlook logging\20131208-135658864-fb.log :
2013/12/08 13:56:58.864: Getting ASURL
2013/12/08 13:56:58.864: URL returned from cached autodiscover: blah blah
2013/12/08 13:56:58.864: Request to URL:
2013/12/08 13:56:58.864: Request action:
2013/12/08 13:56:58.864: Request XML: <?xml version="1.0"?>
2013/12/08 13:56:59.051: Request sent
2013/12/08 13:56:59.051: Response error code: 00000000
2013/12/08 13:56:59.051: HTTP status code: 0
2013/12/08 13:56:59.051: -------------------------------
2013/12/08 13:56:59.051: There is an error in request/response.
2013/12/08 13:56:59.051: XML response:
2013/12/08 13:56:59.051: -------------------------------
2013/12/08 13:56:59.051: Getting ASURL
2013/12/08 13:56:59.644: Failed to get ASURL. Error 8004010F
At an Exchange shell console I enter this command and get these results :
Exchnage Management Shell :
VERBOSE: Connecting to BPExchange2010.my.exchange.server.com
VERBOSE: Connected to BPExchange2010.my.exchange.server.com.
[PS] C:\Windows\system32>Test-OutlookWebServices -id:[email protected] -TargetAddress:[email protected]
ll.com
RunspaceId : c929eacd-d53c-49d7-8532-c4b74e61b8be
Id : 1019
Type : Information
Message : A valid Autodiscover service connection point was found. The Autodiscover URL on this object is
Type : Success
Message : [Server] Successfully contacted the UM service at https://bpexchange2010.my.exchange.server.com/ews/exchan
ge.asmx. The elapsed time was 234 milliseconds.
[PS] C:\Windows\system32>
** Also frequently when I log into Outlook 2010 client and start to send a meeting request , I get the Security Alert dialog :
autodiscover.my.exchange.server.com
Information you exchange with this site cannot be viewed or changed by others. However, there is a problem with the site's security certificate.
Green Check Mark : The security cerficate is from a trusted certifying authority
Green Check Mark: The security certificate date is valid
Red X : The name on the security certificate is invalid or does not match the name of the site.
Do you want to proceed ? . I either import the certificate or click YES, but does not help this issue.
NOTE: Each user that shows as NO INFORMATION cross-hatch, these users have appointments and have logged into outlook before.
When I do this autodiscover url from a Windows 7 pc with outlook 2010 I get :
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response>
<Error Time="14:47:01.5656198" Id="401440650">
<ErrorCode>600</ErrorCode>
<Message>Invalid Request</Message>
<DebugData/>
</Error>
</Response>
</Autodiscover>
Can anyone assist ? What am I missing ?
Thank You
NOTE: When will this go away. I had to strip out a lot of helpful information to post this. "Body text cannot contain images or links until we are able to verify your account."Hi,
How many users encounter this issue, all users with Outlook 2010 or some specific users?
According to your post, the Error code 600 indicates that your Autodiscover service is working well. as for the certificate mismatch issue, we can also following the KB below to resolve it:
http://support.microsoft.com/kb/940726/en-us
The Free/Busy information in Exchange 2010 is using the Availability service to
retrieve it. Please directly access
https://mail.mydomain.ae/EWS/Exchange.asmx in IE and see whether a proper XML file is returned.
Or we can go to
https://testexchangeconnectivity.com and check MS Exchange Web Services Connectivity Tests.
Thanks,
Winnie Liang
TechNet Community Support -
Free/busy information unavailable in Outlook 2013 on Windows 8.1 on Exchange 2010
Hi,
This has been discussed a lot inf forums but unfortunately having followed all the guides I have found, I can't resolve it. I am the only user with the issue.
I have primarily followed https://social.technet.microsoft.com/Forums/office/en-US/ee9e1b89-bea1-48aa-9008-cae205c5e816/forum-faq-why-cant-i-retrieve-freebusy-information?forum=outlook
including recreating my profile, installing http://support.microsoft.com/kb/2850061/en-us via
Ofifce 2013 SP1, verifiying the funtion works through OWA etc etc.
I have the full version of Office 2013 Pro not the Click to Run version. It seems to be the Outlook client itself not the Exchange server. I am at a loss what to do next... please help! :)Hi,
Please also enable Automatic Replies in Outlook, check if this feature works well.
Since the issue only occurs to one client and it works on OWA, I suggest you try these steps below to troubleshoot the issue:
1. Start Outlook in Safe Mode. It is always a helpful method to troubleshoot Outlook client issues, when in Safe Mode, Outlook doesn't load with add-ins, we can check if this issue persists when add-ins are disabled:
Press Win + R, type "outlook.exe /safe" in the blank box, press Enter.
If there's no issue in Safe Mode that you can find free/busy information again, disable the suspicious add-ins to verify which one caused the problem.
2. Perform a clean boot. This helps determine whether the issue is related to some background programs, any 3rd-party programs will be disabled. If the issue doesn't occur in Clean Boot, then we may suspect it's related to some 3rd-party programs, the detailed
steps can be found in this link below:
http://support.microsoft.com/kb/929135
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. -
Exchange/Outlook 2013 No free/busy information could be retrieved
We are getting a problem for certain users where their Free/Busy info is not visible in the Scheduling Assistant.
HOWEVER - the same user's calendar can be viewed as a Shared Calendar without a problem.
I believe this has been working previously and has now stopped.
It is affecting Mac & PC user the same and is also apparent in OWA.
Please help as typically this is affecting our VIPs.
ThanksHi,
According to your description, I noticed that the free/busy information also couldn’t be retrieved in OWA. Please confirm your Exchange version and double check whether all users can’t use scheduling assistant to view free/busy information.
In Outlook client, please run Test E-mail AutoConfiguration tool to test the Autodiscover service and Availability service URL:
please open Outlook - press CTRL key - right click on the Outlook icon from right bottom corner taskbar - Test Email AutoConfiguration. Put your email address - uncheck use guessmart and secure guessmart authentication - click Test to check your Autodiscover
service.
In Results tab, please get the Availability service URL. Then access it in Internet Explorer in your local machine, and check whether a proper XML file can be returned.
Regards,
Winnie Liang
TechNet Community Support -
Outlook 2013 Free/Busy can not retrieve information
Currently have a problem with Outlook 2013 Free/Busy can not retrieve information.
All windows updates are installed.
Exchange 2007 is being used.
Problem started last week.
Already Tried without any progress:
1) Recreated profile (Fixed the issue for 1 week)
2) Cleanfreebusy ( No longer works for outlook 2013)
3) /Cleanreminders
4) Removed latest updates for outlook 10/02( As requested by Microsoft support, however we found users without this update installed, suffering from the problem)
5) Repaired OST file
6) Repaired Office 2013
Can anyone help it would be much appreciated?Hi
As per the information and details provided by you, Outlook 2013 free/busy cannot retrieve information, please follow these steps: -
The user has never logged in
Before any free/busy information is available, the user must have at least a calendar. A calendar will not be created until a user logs into their account.
The option to publish at some location has been enabled in Calendar options
In all Outlook versions, the option to publish free/busy information must be unchecked. By default, this option is already unchecked.
This option is located under
Tools > Options > Preferences > Calendar Options > Free/busy Options.
Outlook is using cached browser information
Outlook Free/busy user HTTP, and therefore borrows information cached by Internet Explorer. It is required to clear the offline cache. This is located under
Tools > Internet Options > General. In the “Temporary Internet Files” section, choose the
“ Delete files” button.
Internet Explorer settings is not correct
AN Internet Explorer setting may prevent the .ics file from downloading via HTTPS. In Internet Exporer on the Outlook computer, go to
Tools > Internet Options > Advanced. In the Security section, the checkbox for “Do not save encrypted pages to disk” should be unchecked.
I hope this information will be helpful for you.
Thanks and regards
Shweta@G -
Hi All,
Please help me.
I have an issue where users are not able to use Outlook 2010 to view free/busy information and cannot set Out Of Office automatic reply. But they are can set Out Of Office automatic reply from OWA. My exchange server is Ms Exchange 2010.
The test E-mail AutoConfiguration failed with this error:
Autodiscover to https://mydomain.com/autodiscover/autodiscover.xml starting
GetLastError=12175; httpStatus=0.
Autodiscover to https://mydomain.com/autodiscover/autodiscover.xml Failed (0x800C8203)
Autodiscover to https://autodiscover.mydomain.com/autodiscover/autodiscover.xml starting
GetLastError=12007; httpStatus=0.
Autodiscover to https://autodiscover.mydomain.com/autodiscover/autodiscover.xml Failed (0x800C8203)
Local autodiscover for mydomain.com starting
Local autodiscover for mydomain.com Failed (0x8004010F)
Redirect check to http://autodiscover.mydomain.com/autodiscover/autodiscover.xml starting
Srv Record lookup for http://autodiscover.mydomain.com/autodiscover/autodiscover.xml Failed (0x80072EE7)
Srv Record lookup for mydomain.com starting
Srv Record lookup for mydomain.com Failed (0x8004010F)
Any idea?
Thanks,
PieterOK.
Please follow this step.
1. As you said you are in coexistence step , so for now all endpoint already point to Exchange 2010 right?
2. Check legacy owa redirect that you already configure
3. In Exchange 2010 , Make sure that you already configure "Autodiscoverinternaluri" by this command set-clientaccessserver -identity "servername" -autodiscoverinternaluri
https://autodiscover.domain.com/autodiscover/autodiscover.xml. and don't forget to create autodiscover record in DNS
4. in Exchange 2010 , Make sure that you already configure "EWS" path by this command set-webservicesvertualdirectory -identity "XXX\Default web site name" -internalurl
https://yourinternalurl/EWS/Exchange.asmx -externalurl https://yourexternalurl/EWS/Exchange.asmx
5. don't forget to replicate freebusy from Exchange 2003 to Excahnge 2010 via public folder.
You error look like client cannot get autodiscover process please check it again. -
Check Availability does not display free busy information
I have setup Calendar Server and Communications Express (w/ Directory Server, Access Manager, Delegated Administrator, Web Server) to do an evalutation of the Sun Calendar. I started with the 2005Q4 version as it came with our Solaris 10 installation.
Then, when I was unable to view free/busy information via the Check Availability view, I thought that maybe trying out the upgraded version 6.3 would help. I have the exact same problem with 6.3 as I did with 2005Q4. All the other basic capabilities seem to be working fine.
I should note that when I setup 2005Q4, the free/busy information showed up in Calendar Express, but not Communications Express.
With 6.3, the logs indicate that Calendar Server is sending the free/busy information, and that Communications Express is receiving the free/busy information from Calendar Server, yet all the time slots were showing that the resources I was checking were available, when I know full well that they have busy time slots (which show up on their respective calendars), and the Communications Express logs received those free/busy times from calendar server. I set the time range of the check availability request wide enough to ensure that I should see the busy time slots.
I am completely baffled by this as this is such a major feature (at least for us)--I wouldn't think that this would be a problem across two major releases without anyone else noticing. What could I be doing wrong?
I am using the calmaster account to do this, and I added a couple of resources using delegated administrator. Events show up on the resource calendars as expected. Communications Express receives the correct free/busy information from Calendar Server, but does not display it.Everything is in one domain right now (I am just trying to get a simple case working).
When I look at the resource calendar itself (logged is as the owner, which is calmaster), I can see everything about all events on the reosurce calendar.
The default acl for resource calendars is the same one that comes by default with Calendar Server (which grants all users permissions to see free/busy info).
When I edit the resource calendar in Communications Express, "Anyone can view my availability", "Anyone can read my calendar", and "Anyone can invite me to an event" are all enabled, yet the availability does not show busy in the time slots where the resource has scheduled events on its calendar--everything remains as available (white).
The events for which the resource is scheduled are public events.
Any other ideas?
Thank you for replying--any other suggestions or ideas that you or anyone else can think of are more than welcome. I really need to get this working!
Colette -
GAL and Free Busy Information during Exchange 2007 and 2013 coexistence
Hello Everyone,
I am finishing up an Exchange 2013 migration from 2007. I am currently still in coexistence and had some questions around the Global Address List and Free Busy Information.
How to I tell if my clients are pulling address book information from my Exchange 2013 or 2007 Global Address List? I don't want to remove the 2007 system if the clients are pulling from it. All mailboxes are moved to Exchange 2013.
How do I make sure my clients are pulling the Fee Busy Information from Exchange 2013 or 2007? If I remove my 2007 servers will my clients lose Free Busy Information?
How do I tell what Exchange version my clients are getting this information from?
Thanks for any assistance!
Ian...Hello,
Free/busy information are retrieved from user’s mailbox by EWS service.
GAL(I think you may refer to OAB), we can use the following command to get it’s generated server:
Get-OfflineAddressBook |FL
Thanks,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Simon Wu
TechNet Community Support -
Cannot save free/busy information - Cached mode
So I have a calendar Admin, that has the ability to send meetings on behalf of new hires. She was is cached mode and sent out a few invites. Everyone she sent the invites to received the meetings, accepted the meetings and have the meetings on
their calendar. My Calendar Admin see's the meetings on the new hire's calendar, but no one else can see these meetings on the new hires calendar. My Calendar Admin mentioned seeing the infamous pop-up "cannot save free/busy information":
I disabled cache mode on my Calendar Admin's Outlook 2013, once I disabled cached mode and close/re-opened Outlook, all the the invites she had sent for the users were gone, no longer listed on the "Organizers" calendar... so somehow the invites
were only saved locally to her cached calendar. This smells like a pretty bad bug for users with access to shared calendars and seems like they MUST be in NON-CACHED mode when sending any invites on behalf of someone else. So now, all the meetings
are on all the calendars of the "invitees" but not on the new hire (organizers) calendar. This is seems to be a reproduceable bug that I'm hoping isn't working "as designed"
Are there any known bugs with this process? Is there a way around this other than disabling cached mode? Where do these meetings actually save when in Cached mode on a shared calendar?
Thanks in advancedHi,
Please check this following setting on her account first.
In Outlook, click File, click Account Settings, and then click Account Settings (again).
Select the Microsoft Exchange account, and then click Change.
Click More Settings.
Click the Advanced tab.
Select the Download Shared Folders option.
Click OK, click Next, click Finish, and then click Close in the Account Settings window.
If this doesn’t work, please try to repair or re-create outlook profile to check this issue.
Exit Outlook.
In Control Panel, double-click Mail.
Click Show Profiles.
Select a profile.
Click Remove.
Click Add to create a new Profile.
Best Regards.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Lynn-Li
TechNet Community Support -
Microsoft Office 2013 Free/Busy Information Issue
We have several users that cannot see the free/busy information of another user in their Outlook 2013 calendars. Creating a new Outlook profile for the user and repairing office solves the issue for a short period of time. Users are running Windows
8 64 bit, Windows 7 32bit and 64bit with Office 2013. Our Exchange server is 2010 version 14.03.0158.001. I have included screenshots of the issue.I have been working with Microsoft on this issue. The patches below are suppose to fix this issue. We are still currently testing them.
32 Bit
====
KB Article Number(s): 2825652
Language: All (Global)
Platform: i386
Location:
http://hotfixv4.microsoft.com/Microsoft%20Outlook%202013/sp1/outlook2013kb2825652fullfilex86glb/15.0.4551.1511/free/471276_intl_i386_zip.exe
KB Article Number(s): 2837674
Language: All (Global)
Platform: i386
Location:
http://hotfixv4.microsoft.com/Microsoft%20Word%202013/sp1/word2013kb2837674fullfilex86glb/15.0.4551.1508/free/471263_intl_i386_zip.exe
KB Article Number(s): 2849994
Language: All (Global)
Platform: i386
Location:
http://hotfixv4.microsoft.com/Microsoft%20Office%202013/sp1/mso2013kb2849994fullfilex86glb/15.0.4551.1508/free/471241_intl_i386_zip.exe
The issue with Free / Busy and OOF not getting set would take 24-36 hours to start working once the patch is applied. -
[Forum FAQ] Why can't I retrieve Free/Busy information
Free/Busy information is a feature of Microsoft Outlook that allows you to see when others are free or busy so that you can efficiently schedule meetings. You can use Microsoft Outlook to publish Free/Busy information to any server
your and your coworkers have read/write access to. However, in some cases you’ll notice that you can’t retrieve Free/Busy information correctly from Outlook. You can try the below methods to troubleshoot and get the Free/Busy information again.
Since most users who often use this feature are using Exchange, all the information in this content is only based on Exchange.
General troubleshooting methods:
Method 1: Start Outlook using the ‘/cleanfreebusy’ command line switch
Method 2: Logon OWA to see if the Free/Busy information shows correctly
Method 3: Check the user’s Permission Level when only one user’s Free/Busy information can’t be displayed
Other causes
Autodiscover has not been setup correctly
Updates
Here are the detailed steps and explanation of each method and cause.
Method 1: Start Outlook using the ‘/cleanfreebusy’ command line switch
With the ‘/cleanfreebusy’ switch, it will clear and regenerate free/busy information when Outlook starts, sometimes this process fixes the problem that Free/Busy information doesn’t display correctly, and this is always the first thing we should try when
we can’t get the Free/Busy information from Outlook.
This switch can only be used when you are able to connect to your Microsoft Exchange server.
To start Outlook using the switch, we can press Win Key +
R to start Run, type ‘outlook.exe /cleanfreebusy’ in the blank box, then press
Enter.
Please note since Outlook 2013 only uses the availability service which is connected to Autodiscover, the command line switch ‘/cleanfreebusy’ has been removed as well as the associated code so that Outlook 2013 will not recognize this
command.
Method 2: Logon OWA to see if the Free/Busy information shows correctly
If you are using Cached Exchange Mode in Outlook and having trouble getting the Free/Busy information, please logon OWA, or switch to Online Mode to see if the Free/Busy information shows correctly.
If the Free/Busy information shows correctly on OWA or in Online Mode, this problem may be caused by the Outlook Data File(.ost) corruption, which leads to the sync failure. Therefore we should exist Outlook, browse to the Data File and rename it to “.old”.
The next time Outlook starts, it will regenerate a Data File to sync and we can check if the Free/Busy information can be retrieved.
The location of the Data File can be found from File tab ->
Account Settings -> Account Settings ->
Data Files tab. (Outlook 2010 and Outlook 2013)
Or Tools menu -> Options ->
Mail Setup tab -> E-mail Account -> Account Settings window ->
Data Files tab. (Outlook 2007)
If on OWA it displays fine but doesn’t show the information correctly in neither Cached Exchange Mode nor Online Mode, it may be caused by the firewall or anti-virus settings, disable them to verify if they caused the problem.
Method 3: Check the user’s Permission Level when only one user’s Free/Busy information can’t be displayed
When a user has set his Calendar Permission to None, other people will not be able to see his Free/Busy information. When we notice that we can get most people’s Free/Busy information but fail to get one specific person’s, please consider
to check his Calendar Permission:
In that user’s Outlook, right click on his default Calendar, click Properties, select
Permissions tab.
We need to at least switch the Permission to Free/Busy time to get his Free/Busy information correctly.
Other cause 1: Autodiscover has not been setup correctly
From Outlook 2007, Outlook uses Autodiscover to get the Free/Busy information. Once Autodiscover has not been configured properly, the Free/Busy information may not display correctly. If you are also seeing issues with Out of Office assistant, we may assume
that you haven’t correctly setup Autodiscover, since these two symptoms are common when Autodiscover is not configured correctly.
To verify that, please test Outlook Autodiscover Connectivity:
http://technet.microsoft.com/en-us/library/bb123573.aspx
We can also learn Configure Exchange Services for the Autodiscover Service from:
http://technet.microsoft.com/en-us/library/bb201695.aspx
Since Autodiscover Service is more Exchange related, we need to seek Exchange support and post the question in Exchange forum:
http://social.technet.microsoft.com/Forums/exchange/en-US/home?category=exchangeserver
Other cause 2: Updates
Although Updates from Microsoft do no harm to the system for most of the time, the updates sometimes can mess things up.
Outlook 2013 November 2013 security update once became the culprit that caused some users not able to retrieve Free/Busy information from calendar scheduling. This occurs because Autodiscover fails for Exchange 2007 configurations. So in fact, this also
refers to the previous reason, Autodiscover is corrupted.
The fix for the issue above has been released:
http://support.microsoft.com/kb/2850061/en-us
Once you have some issues after updating and doubt it’s an update issue, you can always come to our forum to ask if there’s a recent update which causes the problem, we will be happy to support you. If a fix hasn’t been released yet, we suggest you uninstall
the suspicious ones from Control Panel -> Programs and Features ->
View installed updates to verify which caused the problem, also as a workaround.
Summary
The reason that we can’t get the correct Free/Busy information can vary. If you find it doesn’t work even after several general troubleshooting steps, please consider it’s Autodiscover related. For anyone who comes up against the issue that Free/Busy information
can’t be retrieved, please feel free to visit Outlook IT Pro Discussions from the URL:
http://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook, we will be glad to help you.
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.You should be charged, but that confirms the account. Same behavior with the app store...have to give login info evem for free downloads.
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