Free Caller Display (12 months)

My free 12 months of caller display ends on 10th December. I have just noticed that there is an option to renew for a further 12 months on my calling features 'page'. Does anyone know if it will re-new from 10th December or from when I hit 'order'.
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I could be wrong but  just so you are aware if you renew the caller display you will be entering into a new 12 month contract on your phone. New contracts usually start from when you hit renew. They don't seem to "defer" the start date until your previous contract ends.
You could call BT 0800 100 400 and ask them to confirm one way or the other.

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    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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    ... expected to get an email confirming the order with instrucions on how to pay - but nothing.  So how do I go about checking if the order went through please? 
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    Hi TykeUK, 
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    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • 'Free' caller display

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    Last year BT introduced a charge for Caller Display. If you took out a new 12 month line contract they would continue to be free. I did this and have not been charged for this service.
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    Ectophile wrote:
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  • Caller Display ballsup

    "1.
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    NeilO wrote:
    Hi FloFosterJenkins,
    No, it's not only for the first 12 months as customers can renew their free offer for a further 12 months from 30 days before their current offer expires.  ......
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    Neil
    Thanks for the clarification NeilO.
    What I still don't understand, and I don't think BT makes clear, as I mentioned in an earlier thread, is if you renew 30 days before the offer expires, does the renewal run from the date of renewal (30 days before, when the emails are sent), or the offer expiry date?
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    Renew your Caller Display now
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    (my bold)
    But she doesn't say when the contract ends, nor whether or not the renewal is from the day I place the request to renew, or from the day the current contract expires.
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    The next 12 months from when?

  • Recurring charge for Caller Display

    I renewed my line rental contract for a year to get free caller display but I am still getting charged for it 3 months later.
    In February I contacted Live chat and was assured it was all sorted and I wouldn't get charged again.
    My March bill was issued yesterday and I have been charged yet again, there was a refund of 6 pence ? supposedly for caller display.
    Solved!
    Go to Solution.

    Hi Patty-L,
    Sorry about that 
    You should be able to see the link now.
    Thanks
    PaddyB
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • 1571 & caller display

    I have tried BT call center but gave up, I am being charged for 1571 which I don't have and caller display which I have paid line rental upfront for a year I thought that was ment to be free if you renewed it.
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    Terry w

    You actually have to select it yourself from this page.
    https://www.productsandservices.bt.com/consumerOrders/control/orderproduct?productId=CON-27455&produ...
    Look at the top for free caller display for 12 months, then submit the order.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Update on Caller Display - Contract problems

    Hello everyone
    A little while ago I posted my problem regarding Caller Display and the fact that I had to agree and 18 month contract when we went over to Infinity last December and how I wanted to know why when this 'free' service was part of my package. I tried contacting the website a forum member advised and got told to ring another number which I did.
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    kind regards...........Meggy

    I think it is probably correct to think of having more than one contract with BT because they can have different contract minimum periods and be cancelled independently (well to a certain extent). They also have separate terms and conditions.
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    See  http://bt.custhelp.com/app/answers/detail/a_id/8502/~/all-about-caller-display
    But of course that minimum period would still be 6 months out of sync with your current broadband minimum period. Possibly better to cancel it for 6 months and then get things back in sync from Jun 2015?
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  • Caller display not working

    Hi, I need help with activating caller display. I have been all over the place on the BT web site but can not find where to activate it. I found an activating link but when you go there it just tells you about the features but not how to activate it.
    Come on BT, why have you made things so complicated, you offer these features and then make it a secret how to get them. Please help. Thanks.
    Tony
    Solved!
    Go to Solution.

    Although it is classed as a "free" service you will still need to ask to have it activated on your line, ensure you ask for the privacy service as well as the free caller display,
    (If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
    If I have solved your Issue please click the "Mark as accepted solution" button.

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