Free download...will not accept the redemtion code.

KLOVE does a free download of the week.  I've used this site before and have never had a problem until yesterday.  i downloaded the "free" song and it charged me.  i realize that its only 99 cents, but still, it should be free.  i can't get itunes to accept my redemption code and don't know what to do.  any suggestions? please help!
jess

The message is a catch-all for any sort of anomaly with your payment information.
Log in to your account in iTunes. Make sure your name and address match exactly including ZIP code and punctuation. Verify it against a bank statement.
You must obviously be using a valid credit (not debit) card.

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