"FREE" early upgrade to 5C 32GB...?

I received an email saying I could upgrade my phone early to the iPhone 5C for free. I went to my local Verizon, they were out and all nearby stores were as we'll. they instructed me to go online. I did so and it was going to charge me full price, so I utilized the live chat feature. I was instructed to call support. After 40 min on the phone with support, I was told their was a system glitch and to go to the store or to call back later hoping the glitch was fixed.
I am appalled. I understand system glitches occur but nothing was done to compensate all the hoops I've jumped through, I utilized every customer service option verizon has and received nothing in return. I have never had such horrible customer service. Verizon is already higher priced than many other service providers, with horrible customer service what's the point in staying with them for 2 more years?
Has anyone successfully received this free upgrade?

I just spent an hour online trying to get this deal, plus a $100 credit (online offer). The phone showed back ordered until 4/25. When I reviewed the bill, it was all wrong - charges for the phone and the wrong plan. The online customer service rep reviewed my account and said the error was because I wasn't eligible for a device upgrade yet. He said I had to call and that I wouldn't get the $100 credit. I called and waited for 10 minutes, I have to hang up because of work. I plan to call and/or go to store tonight. But I hope I don't experience the same issues other users are experiencing, especially since this is the last day for the offer.

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I have an early MiniMac with OS X 10.4.11. Can I get a free OS upgrade and which version should I choose? Do I just download and over ride the current OS system or what?

I have an early MiniMac with OS X 10.4.11. Can I get a free OS upgrade and which version should I choose? Do I just download and over ride the current OS system or what?

First what model Mini do you have? That will determine how high y can go.
How to identify Mac mini models
In any event you will have to pay

Phone Issue/Early Upgrade

I just want to say that I am a Very Upset customer! I have spent 1.5 hrs in a Verizon Store with no resolve, and 5 hours on the phone with customer care and still no resolve. I contacted customer care to be told that I would receive a call back that never came (3) times and these were supervisors. My wife and I have 5 phones with Verizon and this treatment is unacceptable. Here is my issue if someone wishes to resolve it.... My wife's phone has been turned in for replacement 4 times and mine 2 times (same phone the Fascinate) which I might add, mine needs to be sent back again. Due to not receiving calls, text messages, emails, turns off, freezes up so you have to pull the battery out 5 times a day, so on and so on. About 3 weeks ago my wife's phone stopped working again so Verizon sent us ANOTHER phone, and it has failed again. Now I do want to add that we have 3 kids that we cant seem to ever get phone calls from when needing something because our phones don't seem to ever work (the kids are 9, 11, and 13) so missing calls from them is unacceptable. This time my wife's replacement phone has heated up so bad that it destroyed the memory card which had photos, messages, downloads that cant be replaced now. I also want to say that every time these phones need to be replaced, it takes 3 to 5 business days for us to receive a new/old phone in the mail, and I have never called Verizon to reimburse me any money for the time I couldn't use my service that I pay for. After fighting with the Verizon store manager (which is useless) he said he couldn't help me more than just getting us another piece of junk replacement, that I would have to contact Verizon customer care for anything else I wanted to pursue. So I did. Now both our upgrades are available in Dec. of this year (so a month and a half away). I contacted customer care and was granted the early upgrade which was great. Here is where I have a BIG problem. I was granted the upgrades for both phones but could not order the phones I wanted. That's right, they want me to pay for the phones, change my data package, renew my contracts for another 2 yrs and not allow me to upgrade to any phone I wanted because it was an early upgrade. ARE you SERIOUS!!!! Why would I do that? You act like your doing me a favor by giving me the early upgrade. How about satisfying your customer. I'm not asking for money off my bill or reimbursing me for time I couldn't use my service because the piece of junk phones you gave us don't work, and every time you give us a remanufactured one to replace it doesn't work either. I am simply asking for an upgrade which I will gladly pay for to the phone I choose. Whether its a Galaxy S III or IPHONE 5. Now I can understand if I was asking Verison to GIVE me free IPHONE 5s for my troubles. So here it is, after all these calls and no return calls and my time spent while still paying and living up to my end of our contract. I asked for: upgrade my contracts for another 2yrs, update my data packages to the new packages, grant me early upgrade to 2 IPHONE 5s which I will pay for but waive the $30 upgrade fees for all my headaches and troubles. NO NO NO they wont do it. So they would rather loose me as a customer then to let me pay. As a business man, this makes no sense to me. I don't think I am asking to much. It seems to me the one that has lost out is me. Phones not working for more than 5 weeks and still paid my bill, not receiving emergency calls from my kids and wife because phone wouldn't work, Emails coming to me 2 to 3 days later, and also important text messages. This is not the way to treat loyal customers. I hope that someone reads this in the Corporate office and says WTH and does something to assist me. But the track record so far is, Verizon doesn't care about its customers..... EVEN THE ONES WHO WANT TO PAY AND DO PAY!!! The nice thing is, the Attorney Generals office is right down the hall from me, and if I don't receive a phone call soon I will be going to make my complaint and also contact the BBB.

Bowtaz wrote:
Yes I did sign the contract, and again not trying to get anything for free. Not looking to just spend $200 on another phone either that may or may not work. But if you are willing to give me the early upgrade because of the issues, why wouldn't you give the option for purchase on ALL phones. Because Apple will not allow them. If you are so sure it is Verizon, try at an Apple store. THEY are the manufacturer and can sell THEIR products for whatever price THEY choose. See if THEY will allow you to get one at the subsidized price.
I can get the IPHONE 4S but not the 5.... WHY? Because the 5 is new. Not a good answer. I'm not calling Verizon up and saying, hey I don't like my phone please let me out of my contract so I can get a different phone. NO... I have a issue with the phones not working. A history that started within the first 3 months of having the phones. Again, that is Apple, not Verizon.
I am willing to pay for the phones and I'm sorry but to me a phone is not worth $600-$700 so I would never buy the phone at that price. Well, then you will have to wait if you will settle for nothing less than an iPhone 5.
See you seem to be missing the point here, Verizon is AUTHERIZING the early upgrade because of a repeated issue. But in order for me to get it I need to sign another contract, update my data, pay a upgrade fee.... See the pattern.... ME ME ME.... There not letting me out of a contract, they are getting me to sign another for 2 more years plus the other 4 phones I have with them. All I want is to be able to purchase the upgrade phone that I choose. In December I would be able to buy the IPHONE 5 without question.... 7 weeks from now.... Thats it... Not 15 months or 12 months or even 6 months.... 1 month. They ARE letting you out of a contract. The fact you are signing ANOTHER contract does not negate this fact. Actually, that is closer to 2 months than 1 month, and if you will settle for nothing less than an iPhone 5, that is how long you will be waiting.
Again not looking for free just whats right.... If your willing to help a customer, dont put stipulations on it. Specialy when they are willing to pay.

I was promised an early upgrade and didn't get it

One of the 4 lines on my account is 2 months from upgrade and i called 2 days ago because its not working right. The rep I spoke to tried to troubleshoot but it didn't work, she than offered me devices to upgrade that i didn't want. She got a supervisor who authorized her to move my upgrade date to the date we spoke. I went online today to do my upgrade and it wasn't there. I called and got someone else who said there are no notes or anything. she offered me a free 5c with a 2 year upgrade, Still don't want that, I was on the phone for over an hour and got no where. Do I have anymore options before I move my 4 lines to t-mobile? They are going to cover my cancellation fees. I think its time to change because I don't like being promised something and it's not delivered on. I've been with verizon wireless for about 8 years and I can't believe they are giving me such a problem for a 2 month early upgrade. They have done it so many times in the past before.

what is past is in the past.
Verizon as a rule will not allow an early upgrade. It is just then way it is.
What will happen is you will be told it will happen with this person approval and that persons approval and it will not appear, you will call and then they will say it is being investigated or they will send a priority request to a manager to have it done yada, yada, yada.
Then you will be told it was not approved. By that time you WILL be eligable for a new upgrade device. See how that works.
Good luck at T-Mobile you will pay full price for all devices on all lines and a $10 sim charge each line and $38 in activation fees so come to them with some CASH

The Truth on Verizons early upgrade

Like most people waiting months to get a Droid Bionic, I had one in my hands at a Verizon kiosk at Costco A couple hours ago. Paid for but not processed. During processing, their computer showed I was not eligible. I've been on the unlimited data plan for 22 months and I might add that the My verizon moble app states I am eligible for an upgrade.
Upon calling Verizon, their representative told me that "EARLY upgrades were only available at Verizon Stores and she would be happy to send me one or I could go to a Verizon Store. Of course, she would not give me an equivalent Costco deal. (280$ for the phone and 160$ of free accessories) Their strategy is obvious, however, a few dollars they would make on the phone are definitely off set by the 115.00 I pay them every month. (2760.00$ over 2 years) Does everyone realize that when you trade in your phone to them for a gift card. You are stuck with a data plan and no phone if your new phone is returned for any reason? Your call Verizon!!

dj560 wrote:
Like most people waiting months to get a Droid Bionic, I had one in my hands at a Verizon kiosk at Costco A couple hours ago. Paid for but not processed. During processing, their computer showed I was not eligible. I've been on the unlimited data plan for 22 months and I might add that the My verizon moble app states I am eligible for an upgrade.
Upon calling Verizon, their representative told me that "EARLY upgrades were only available at Verizon Stores and she would be happy to send me one or I could go to a Verizon Store. Of course, she would not give me an equivalent Costco deal. (280$ for the phone and 160$ of free accessories) Their strategy is obvious, however, a few dollars they would make on the phone are definitely off set by the 115.00 I pay them every month. (2760.00$ over 2 years) Does everyone realize that when you trade in your phone to them for a gift card. You are stuck with a data plan and no phone if your new phone is returned for any reason? Your call Verizon!!
Each company has their own promotions and programs. Since you do not qualify to upgrade under normal conditions you can only upgrade at Verizon. You act like this is some sort of scam or trick by Verizon. When in reality it is a special program they offer valued customers who want to get into a newer phone sooner than their 2 year agreement...
Resellers ,like the grocery store you want to buy your phone at, are limited in what they can do. And really that is a good thing, if you look at how many mistakes stem from these 3rd party sellers to begin with already..
You pay for service, not phone every month. Service costs most to maintain
I don't even know what you trying to say about the trade in program..

I just got an 8GB iPod touch, I'm concerned that I will not have enought gigabytes for future music purchases. Is it possible to upgrade to a 32GB without having to pay $300 for a new iPod?

I just got an 8GB iPod touch, I'm concerned that I will not have enough gigabytes for future music purchases, Is it possible to upgrade to a 32GB without having to pay $300 for a new iPod?

Well, obviously you can't walk into the apple store and get them to upgrade your iPod for you for FREE when the 32GB costs at least a 100$ more.
Just stick with the 8GB, don't download rubbish apps.

Can i use my iphone 4 warrenty to get a early upgrade to the iphone 5c

I need to know because my iphone 4 is slowing down, the battery dies fast than usual even if im not using it and also my iphone freezes out of no where texts random messages without me writing or sending them. So can someone please help me thank you

No. Apple warranties do not help you get early upgrades on devices. If you think something is wrong with your device then take it to the nearest Genius Bar.

Upgrade 1st generation 32GB ipod touch

How do I upgrade 1st generation 32GB ipod touch so that I can play games and have some kind of apps.

Take a look here:
Purchasing iOS 3.1 Software Update for iPod touch (1st generation)
Regards.

When I tried to download the new version of firefox I get an error message that says "you computer must be restarted to complete an earlier upgrade" when I restart it says the same thing. I cannot use firefox at all at the moment.

When I tried to download the new version of firefox I get an error message that says "your computer must be restarted to complete an earlier upgrade" when I restart it says the same thing. I cannot use firefox at all at the moment. When I try to uninstall in the control panel, the same message pops up.

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

How do we get our Free Lion upgrade for recently purchased Macs

So I was told when I bought my new i7 macbook pro last month, I would get a free Lion upgrade. So my question, anybody know how to make that happen?

it is called the up to date program: Apple - OS X Lion and Lion Server - Up to Date Program

Early Upgrade Fee

I got switched to Verizon via the Alltel buyout so I'm not really sure how all this works with Verizon. I have a BlackBerry Storm and want to switch to a Droid. I have had my BlackBerry for a year and a few months. I am about 6-8 months away from NET. I heard there is an ealry upgrade fee that I can pay and upgrade at sale price? Is this true??

Hi -
What you are referring to, I think, is the ANNUAL upgrade.
It is only applicable to the primary line on a family share, or an individual line, where the voice/calling plan is $49.99 or higher. (So your data plan does NOT figure in to the cost of the plan).
After fulfilling one year of a 2-year contract, you are able to upgrade at the 2-yr contract pricing. That will extend your contract out for 2 years from the date of upgrade. Since Verizon is letting you upgrade early, (one year into your two year contract) there is a $20 processing fee on top of the cost of the phone. When you do the early upgrade, you forfeit your New Every Two eligibility for two more years.
So, if you are the primary on a family plan, or have an individual plan $49.99 or more (WITHOUT the data plan), then you can upgrade now. If you have had your phone "a year and a few months" then you should be eligible in just a couple of months for your NE2 (if you are primary, or on an individual plan) so that would save you $30 - $50 plus the $20 upgrade fee that will not be charged if you wait. You are eligible 20 months in or 4 months before your contract expires.

Annual upgrade, NE2, and more early upgrade confusion

I see a lot of confusion here regarding upgrade eligibility and credits. I've tried to research to get a clearer understanding but there are still some things that are hazy to me.
Regarding NE2 - I found this: "Annual Upgrade was a marketing program available to customers who signed up for a two-year plan of at least $49.99 or higher. Enrolled customers were eligible to upgrade after one-year."
Great, but when exactly did this "marketing program" end? Is it only available to the primary line if there are multiple lines on an account? Does the $49.99 refer to JUST the calling plan, or total (including data/messaging/etc)?
I've seen plenty of articles like this talking about Verizon giving early upgrades to those who would normally not be eligible. Trying to figure out what the criteria is, it seem like this early upgrade offer was extended to customers who purchased phones last year, up to late 2010. Aside from that though, I can't really tell what makes a one customer "eligible" and the next ineligible. I was wondering if anyone had information on this that could clarify the issue.
Also, I've noticed many smartphone owners, even those that purchased recent phones like the Thunderbolt on contract, say that they've been able to get early upgrades. I'm just curous as to what qualifies someone for an early upgrade and what Verizon looks at when deciding eligiblity, since with everyone's different experiences, it seems like there aren't many hard and fast rules. Thanks for any help

andrewtorres87 wrote:
Thanks for the replies guys, that gives me a much better idea of what's going on as far as early upgrades go. Like everyone else, I'd love to be able to upgrade a little early, but when I check upgrade date, it seems to be on the typical 20 month schedule. I was just wondering if I might have some sort of eligibilty though since I renewed my contract in 11/2010, well before the NE2 and annual upgrades were discontinued. I'm pretty sure I would meet the calling plan requirement since my plan includes voice/unlimited messaging/data, but I'm on a family plan and don't know that I'm the "primary" line. Although I'm 99% sure nobody else on our plan has been eligible for NE2/annual upgrade either...You can sign into MyVerizon to see which line on your account is the primary line. Or you can look at your bill. Normally, the primary line is listed 1st. If you signed a contract for your line in November of 2010 yet are not eligible for an upgrade, then you can be certain that your line is not the primary on your Family Plan.
It'd be nice if I could find someone to look at the acoount and offer some sort of explanation as to why/why not I'd be eligible for annual upgrade, but the only "help" I've gotten is reps telling me when my upgrade date is, which is already well known. Or telling me to open a new line if I really want to upgrade now, which just seems like a wasteful option, not really saving any money over the long term compared to just buying a device at full retail. Reps will NEVER give the annual upgrade date PRIOR to the line actually becoming eligible for the upgrade. This is because it is not a definite upgrade eligibility, but a conditional one. If your plan changes prior to your line reaching the annual upgrade eligibility, you could lose the ability to become eligible. Then you would just complain to Verizon that you were told you could upgrade at a certain date and are not able to do so.
For example, you have a Family Plan with 1 Primary(contract signed in 11/2010) and 3 secondary lines(contracts signed in 11/2010). The Primary line decides in July of this year to leave the plan to join up as a secondary on a different Family Plan. In this case, although the Primary WOULD have been eligible for an annual upgrade in 11/2011 had they stayed on the original Family Plan, it would no longer become eligible for the annual upgrade because it is now a secondary phone on a different plan and the $9.99 line access fee would not qualify for the annual upgrade. If this person was originally told that they would be eligible for an upgrade in November of 2011, they would then complain that they weren't able to upgrade now! Furthermore, the secondary line which was switched to the Primary line on the original Family Plan WOULD NOT be eligible for an annual upgrade in 11/2010 because it became the Primary line AFTER annual upgrades were discontinued in January of 2011.
I am (mostly) satisfied with the actual data/voice service I get from Verizon, but their customer service seems to be on the decline, I'm my experience at least. They seem to be more concerned with getting new contracts (customers) than providing services to long-time customers and doing what they can to keep them happy. Just an observation as a VZW customer of 12+ years. Not to say this isn't expected, as they're a huge company and didn't get where they are by NOT putting $ first, but as the carrier with the reputation of having the best customer service, I've found myself being less and less impressed over the years. Sorry to vent here, but hopefully honest feedback is something that could be at least a bit useful to Verizon.

How to get my early upgrade?

I currently own a samsung intensity that i HATE. I am 13 months into my 2 year contract and I am the second line on a 3 line account. I am looking to buy a Droid X and add on a data plan but I have no idea how to get the early upgrade. I have heard about it but I am not sure how to sue it. when I check online it doesn't give me the option to upgrade. Would I have to become the primary line? If so what would this require (as in any fees)? If not could they just let me use their early upgrade (how would that be arranged)? And finally, can this onl be done online or can I do it in stores? Sorry for having so amny questions.

The standard annual upgrade is only available on phone lines that have a price plan cost of $49.99 or higher, and this is only for the next 10 days or so... seeing as you have to have been on that plan for 3 months (and be one year into your contract) I'm not sure if you would be able to get it if you changed over now (and by that I mean I don't know if you would be able to use it 3 months from now), or if they would just say that since you havn't been on it for 3 months at this point that you don't get it. Long story short... the only chance you have of using a standard policy early upgrade on your line would be to get the primary line status changed over to your line, but I really can't promise that would work. If you want an upgrade without doing that you will need to ask for a supervisor approval upgrade.

Re: Early upgrade?

Verizon can do whatever they want to. They CHOOSE not to. My brother has received multiple early upgrades...one recently for his dauther 30 days before her actual upgrade date. When I called they stubbornly stick to their "no early upgrades policy". I would be fine if it were a consistently carried out policy, but apparently there are managers who are willing to give early upgrades and those who aren't.
I'm a grown, working mad who has been with Verizon for at least 8 years yet I can't get what they have been willing to give a 12 year old girl? The policy should read "If we feel like it, we will give you an early upgrade...if not then you're sh-t out of luck".

Not sure if you realize this, but you are responding to a post from over a year ago.
However, you have no idea what kind of restrictions Apple has in the contract to manufacture/sell phones for Verizon and whether or not they are allowed to upgrade earlier than indicated in the customer agreement for Apple devices. Apple, being the control freaks they are with their products, quite likely have Verizon's hands tied.

I took advantage of the early upgrade to the 5c on 8/18 I believe over the phone. Not sure what I did Right but dont have issues.... Why?

I have been reading many FAQS recent ly about this same promotion regarding the upgrade to the iphone 5c 32g and it appears so many of you have been having countless issues with it.... I feel horrible for everyone who has been dealing with this headache. Makes me wonder what i did right because i have had no problems at all, Simply called Verizon over the phone and the rep was super nice and patience and very helpful. All i had to do was call in the next day in the very early AM so they could stop the wrong phone i origanlly ordered before it wasshipped( which was thru The Edge Program) and they stopped it in time luckily before it was shipped and than the same rep canceled out the Edge option and redid everything under the new early upgrade option instead for the 5c 32 gig blue and i got it two days later with no cost whatsoever other than activation fee of 30 bucks billed to next billing cycle. Got phone and all is good from the looks. Honestly no idea what i did that worked for me but it worked. Maybe i just caught the promotion before it was immeaditatly taken off website.

Hi there,
I've just joined google for my email and like you wanted to sync my contacts and calendar.
I had a couple of problems but have ironed them out below.
First....Google have a 'google sync' program that is advertised as syncing both your contacts and calendar. This has not worked for me. I can sync my calendar no problem at all, but it hasn't worked for my contacts. On looking across the google firums I am by no means alone and indeed google employees who post there have acknowledged the problem too,
So how to get round it and sync your calendar and contacts?
For calendar go to this link
http://www.google.com/mobile/products/sync.html#p=nokia_smart
Follow the instructions and tell the Mail for Exchange program NOT to sync your contacts. Like I said, although it's supposed to I couldn't get it to work despite a reformat of the device twice! A google employee on the forums even went out and bought the 5800 and tried to get it to work as he has noted that people are having problems. Hopefully it'll be addressed in the future.
For syncing your contacts, go to this page
http://www.google.com/support/mobile/bin/answer.py?answer=98230&topic=15015
All the details for contacts sync are laid out for the pages of setup you have for a S60 3rd edition device. If, like me you have a S60 5th edition device, the details are all there but are requested in a different order. Have a good scan of the pages and you WILL find all the info you need.
Both methods work great for me and I'm delighted.
Hope this maybe helps
If my post has helped you in anyway, please press the 'kudos' button.
Thanks

"FREE" early upgrade to 5C 32GB...?

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