Free exchange for cracked screen iPad - is this real?

So this girl is saying that her boyfriend got his iPad with cracked screen exchanged for free, and he also got his iPhone 5 replaced for 15 times. She posted it on the 9 of November 2012 and the iPhone just came to Australia on the 12th of September 2012. That's only 2 months and he got his iPhone 5 replaced for 15 times. Also my friend got some problem with her iPhone 5 and she came to the store to fix but the people there required her to pay like $130 for fixing cost. Plus another friend of mine also got his iPad screen cracked and they told him to pay like $300 to fix it. How is this even fair?

Unlikely.
However, I know for fact that Apple does make exceptions from their repair policies.
Sure give them a call, be nice about it and see where will that take you. It helps if you've got a lot of Apple stuff...

Similar Messages

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    Plus, it's a 4th generation iPod 8G... I understand I cannot get the same, so what options will they give me? What would the fee be for newer iPods with more G?

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    Apple will only give you a 10% recycling discount if you turn in an old iPod when you purchase a new one.
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    This is the ipod touch forum.
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    I will check the store today. My question, how can the "accidental damage" get into new products?
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